Information Technology Support Technician
CurrentInformation Technology IndustryImplement comprehensive technology solutions; provide technical support for business systems of more than one hundred independent clients. • Administer Windows Server, Active Directory and Microsoft Exchange. • Continuously plan and complete installation of business systems including servers, firewalls, and related components. • Apply technical proficiency to resolve complex hardware and network related problems. • Provide on site and remote support for network, hardware and software related issues.• Manage inventory and complete client invoicing upon point of sale. • Proactively monitor business systems for downtime and take necessary actions to resolve.• Industrialized processes to clearly outline routine work for new personnel. • Preserve PCR Business System standards of delivering a top rated client experience at all times.