Kathleen Croci Email & Phone Number

Continuing my role after acquisition of CMC Materials by Entegris (July, 2022).

Continuing at CMC Materials after company name change from Cabot Microelectronics Corporation (October, 2020).

• Primary internal point-of-contact for customer needs and pro-active issue resolution.
• Establish and maintain customer files ensuring product specifications, shipping, packaging instructions, and contact information are accurately detailed.
• Coordinate timely responses to customer inquiries with Technical, Operations, Logistics, Quality, Account Manager, and Business Teams.
• Provide product information, pricing, and availability of products.
• Process price quotes and sample requests.
• Enter and maintain global customer agreements in ERP systems.

Aurora, Illinois, United States

• Provided administrative support to R&D Vice President/Chief Technology Officer and over 100 R&D Scientists and Engineers. Also, supported the Human Resources Department with candidate interviews and administrative tasks.
• Prepared presentations, reports and correspondence as needed; produced timely and accurate documents.
• Coordinated domestic and international travel arrangements including visa and passport application processing.
• Prepared expense reports and oversaw to completion.
• Created purchase requisitions, processed invoices, and reviewed budget accounts.
• Assisted with weekly lab supply inventory, and purchasing of supplies, chemicals, and equipment.

Batavia, Illinois, United States

• Product development including research, presentation, cost analysis, vendor sourcing, brand development, product testing, quality control and internal set-up.
• Vendor development including cost negotiation, deadline management and problem resolution.
• Participated in vendor meetings and assisted in forecasting/identification of possible purchasing channels and sources.
• Monitored retail market closely to maintain a competitive retail advantage.
• Managed daily operations and special projects ensuring accuracy and meeting deadlines.
• Collaborated with other departments and regional offices to ensure company success.