Kathleen Croci Email & Phone Number

Continuing my role after acquisition of CMC Materials by Entegris (July, 2022).

Continuing at CMC Materials after company name change from Cabot Microelectronics Corporation (October, 2020).

• Primary internal point-of-contact for customer needs and pro-active issue resolution. • Establish and maintain customer files ensuring product specifications, shipping, packaging instructions, and contact information are accurately detailed.• Coordinate timely responses to customer inquiries with Technical, Operations, Logistics, Quality, Account Manager, and Business Teams.• Provide product information, pricing, and availability of products.• Process price quotes and sample requests.• Enter and maintain global customer agreements in ERP systems.• Provide responsive timely communication and execution.• Process and complete product orders to cash.• Communicate customer’s needs to Production and Shipping Teams.• Handle inquiries regarding acknowledgments, deliveries, and invoices.• Adhere to appropriate regional and international compliance regulations.• Responsible for supply assurance including on-time and accurate shipments and billing.• Coordinate with the Demand Planning and Logistics Teams to maintain adequate inventory levels based on usage and forecast.• Monitor finished goods inventory levels in remote warehouses and initiate replenishment actions as appropriate.• Communicate inventory levels and consumption to customers and Production, Planning, Distribution, and Account Teams.• Reconcile inventories as needed, coordinating with Planning, Logistics, and Finance.

Aurora, Illinois, United States

• Provided administrative support to R&D Vice President/Chief Technology Officer and over 100 R&D Scientists and Engineers. Also, supported the Human Resources Department with candidate interviews and administrative tasks.• Prepared presentations, reports and correspondence as needed; produced timely and accurate documents.• Coordinated domestic and international travel arrangements including visa and passport application processing.• Prepared expense reports and oversaw to completion.• Created purchase requisitions, processed invoices, and reviewed budget accounts.• Assisted with weekly lab supply inventory, and purchasing of supplies, chemicals, and equipment.• Organized and coordinated various meetings, catering, activities, and company events.• Heavy calendar/appointment management for numerous managers.• Managed confidential/proprietary information appropriately and promptly.• Updated/maintained filing systems. spending authority documentation, department directories, and organization charts.• Helped to improve office safety and participated in safety training opportunities.

Batavia, Illinois, United States

• Product development including research, presentation, cost analysis, vendor sourcing, brand development, product testing, quality control and internal set-up.• Vendor development including cost negotiation, deadline management and problem resolution.• Participated in vendor meetings and assisted in forecasting/identification of possible purchasing channels and sources.• Monitored retail market closely to maintain a competitive retail advantage.• Managed daily operations and special projects ensuring accuracy and meeting deadlines.• Collaborated with other departments and regional offices to ensure company success.• Supported rapid store growth, enhanced sales and gross profit by expanding supplier base and improving established business practices to achieve high efficiency and profitability.• Communicated with internal and external business partners.• Maintained appointment and meeting calendars.• Created and maintained various presentations and reports.• Responsible for training and development of new hires.