• Leading marketing strategy for the Walt Disney World (WDW) Brand, Celebrations and the EPCOT Transformation.• Executing collaboration across marketing, sales, operations, merchandise, food and beverage, finance, legal, creative & BUs across The Walt Disney Company to launch the resort’s 18 month 50th Anniversary celebration.• Building the brand and driving demand during EPCOT Theme Park’s historic multi-year transformation.

Supported ESPN Wide World of Sports at Walt Disney World Resort• Led CRM efforts for ESPN Wide World of Sports as well as marketing strategy for a number of ESPN Wide World of Sport accounts. • Led marketing strategy for key ESPN WWOS accounts including NFL Pro Bowl, Jr NBA Global Championship, the Orlando Invitational tournament, AAU & Pop Warner Football, Cheer & Dance.

Supporting Disney Sports and ESPN Wide World of Sports• Led the ICP process for the Disney Field Hockey Showcase and the inaugural Junior NBA Global Championship.• Led CRM efforts for the Disney Soccer portfolio including post-registration email deployment for eight annual Disney soccer tournaments and monthly prospecting acquisition email efforts with Cheetah Digital. • Led Arnold Palmer Golf Management marketing approvals for Walt Disney World Golf brand. • Managed key message points for ESPN WWOS Complex signage including billboards, grill posters and pole banners by partnering with Ops, Sales, Events & Business Affairs teams to ensure consistent, compliant messages.• Drove incremental revenue to TWDC by partnering with Commercial Management Team and Disney Sports Sales to analyze Guest feedback and develop the first Thanksgiving Dinner offering at ESPN WWOS.• Led Disney Music Group synergy effort to promote “In Real Life” boyband activation at ESPN WWOS; partnered with Disney Music Group, ESPN WWOS Ops, Entertainment, F&B team, DSA & Duty Managers. • Co-led synergy broadcast efforts with Disney Channel to promote the new DCOM Kim Possible at ESPN WWOS.

• Project managed updates to ESPNWWOS.com; 135+ web tickets per year, each implemented in under two weeks.• Managed Dr. Cool, AS Roma, Puma, Champion, and VISA sponsorship changes across ESPNWWOS.com.• Developed Disney Soccer specific collateral to support Sales Team acquisition efforts. • Supported synergy broadcast efforts with Disney Channel to promote Disney ZOMBIES at ESPN WWOS.

• Coordinated event logistics & communication for 26 accounts by collaborating with clients, sales managers, content specialists, facilitators, & event managers for programs at Walt Disney World, Disneyland, Hong Kong Disneyland & Disneyland Paris Resorts. Recognized for keeping account deliverables on-time and on-budget.• Collaborated with C-Suite Executives, senior leaders and third-party meeting planners to ensure seamless delivery of client programs domestically and in Hong Kong, the Philippines, Canada, Mexico and Australia. • Acted as thought partner for clients and sales managers while bench-marking success and solutions for clients.

• Researched, wrote & proofread 17 blogs for DisneyInstitute.com; authored 6 of the top 10 Disney Institute blog posts of 2016 driving over 3 million impressions.• Drafted a project brief outlining shot lists & photography considerations for a DI Yellow Shoes photo shoot.• Designed 150+ graphic assets for the Disney Institute “Thinking Point” blog, website, Twitter & Facebook accounts. • Led a Broadcast Ops video crew to capture footage for the inaugural DI CX Summit recap video.• Partnered with various cross-functional teams to ensure that our presence across marketing, advertising and communication channels supports key Disney Institute business objectives.• Provided project-management support for Disney Institute Marketing and Social Media teams.• Supported Internal Communication efforts by writing CenterStage postings, Team Talks and bios.• Provided Guest Service Recovery for PDC Guests by loading course credit into Certain and MyDI.

• Created compelling success stories using photography, video and personal interview of donors, grants recipients and volunteers.• Contacted current and emeritus board members and developed a series of videos in support of BCCF initiatives and historical perspectives.• Develop and maintain a more vigorous social media presence via Facebook, Twitter, etc. in a strategic effort to drive traffic to the new website.• Worked with Foundation staff and nonprofit partners to develop and market Volunteer Network online platform.• Worked as a “match maker” between local nonprofits and new volunteers.• Assisted with migration to new online grant and scholarship process as well as training for the new platform.

• Led the migration from a paper scholarship application process to CommunityForce, an online scholarship application and management database to update processes and to increase student scholarship application completion rates.• Designed infographics and print advertisements in Piktochart, Photoshop and InDesign to grow Foundation donor pool.• Created a “5% Giving” video for Howard, Clinton and Carroll counties to promote charitable giving on YouTube.

Disney Professional Internship Spring 2014:• Provided excellent Guest service recovery to Disney’s Animal Kingdom Guests in fast-paced lobby, regional, window and main entrance locations to ensure Guest satisfaction and foster positive Guest experiences and relationships.• Assisted Guests with ATS ticket purchases, A la Carte dining reservations, LILO resort reservation details, FastPass+ selections via Cast App, MyDisneyExperience accounts and Guest recovery MAGIC system to guarantee Guest satisfaction.• Ensured safety of both Guests and Cast Members by courteously promoting safe behaviors and practices and reporting possible safety risks to maintain Walt Disney World Resort’s commitment to safety.

Disney College Program Fall 2013:- Greeted Guests to Disney’s Animal Kingdom in the parking lot and on the tram.- Directed traffic and transported Guests from the parking lot to the main entrance. - Delivered tram safety spiels, park hours and information to inform and entertain Guests as they start their adventure.- Completed Exploring Disney Heritage and Exploring Marketing Disney Education courses.

• Wrote grant summaries, donor biographies and grant impact analysis articles to inform donors about fund usage.• Designed post cards, yard signs, banners and infographics in InDesign and Photoshop to spread Foundation awareness.• Created & maintained FAFSA and agricultural contact databases to ensure followup of donors and potential donors.• Drafted a strategic social media plan for the Howard County College Success Coalition to utilize the Hootsuite content management system to share relevant college information on Facebook and Twitter to inform area high school seniors.

• Ensured a quality guest experience throughout guest arrival, check-in, transaction and booking processes.• Trained and coached front office staff on spa policies, procedures and Quickbooks.• Scheduled front desk receptionist staff and assisted with payroll.

• Wrote press releases, content for the Chamber Insider blog and media lists to inform media outlets of Chamber news.• Assisted with event planning and execution for the 2013 Bloomington Business Expo to build B2B connections and foster Chamber membership growth and membership retention rates.• Posted content from the Chamber INsider blog on social media platforms to provide relevant B2B content to audiences.

• Created a strategic social media plan, included information on how to access, post and schedule content for Facebook, Twitter & Pinterest via Hootsuite.• Outlined a social media schedule for event coverage on all social media platforms to encourage online engagement.• Taught a Social Media 101 lesson for staff and board members to encourage personal usage and online engagement.• Worked with the Greater Kokomo Visitors Bureau as a photographer to provide capture and upload images of local landmarks, restaurants and businesses for the Visit Kokomo app.