Kristi Dentler, Mba, Ccmp, Prosci Email & Phone Number

Houston, Texas, Us

Change Staffing's mission is to help clients successfully navigate change by providing exceptional organizational change management consultants.Whether your organization's change is technology, process, or organizationally driven - navigating a digital transformation, migrating to the cloud, upskilling or reskilling, positioning your organization for the future, or building a culture of diversity and inclusion - through our global network of organizational change management consultants, we have the right resource for you. As change consultants first, and recruiters second, we are uniquely positioned to understand our clients' change resource needs and to match those with organizational change management consultants with just the right skills, experience, and passion.

Sr. Change Management Consultant

Houston, Texas, Us

Led the Organizational Change Management (OCM) effort for the LIFECYCLE project, an enterprise-wide new product development process deployment- Provided gap analysis to identify weaknesses in deployment strategy as challenged project was entering 2nd year of deployment- Developed change strategy and plan to reinforce process requirements and behaviors needed to sustain the process- Identified need for sustainable training approach, proactive cross-PSL communications, organizational design changes, process enhancements and Peer Review Board to ensure application of best practices and lessons learned- Planned PSL specific workshops to engage and build awareness and fluencyLed the Organizational Change Management (OCM) effort for a Microsoft Project Server 2010 Global deployment for the Technology function within 9 Product Service Lines - Responsible for global change impact assessments, sponsor and stakeholder analysis, communications planning and execution, training logistics and support, and sustainability planning including behavioral reinforcement and value realization metrics - Created a Change Network including core team and change champion resources to support the OCM function and to extend communications capability regionally - Created and executed Sponsor action plans to coach and support needed Sponsor activities and to ensure visible support of the project

Atlanta, Ga, Us

BP Upstream Backbone Program: Change Management Lead - Central Data and Finance teams

San Ramon, Ca, Us

Atlas Program - Change Management Manager• Led the change management and communications work effort • Created the behavioral change management strategy and work plan focusing on impacted stakeholder groups and including identification and analysis of all impacted stakeholder groups as well as development of an organizational impact assessment to determine level of change effort required for each stakeholder group• Created and executed communication and stakeholder engagement plans• Created tool kits to coach and prepare project sponsors for readying the organization for the changesAtlas Program - Business Value Realization Manager • Developed sustainability plans as Atlas projects moved to deployment• Developed and led the business value realization team responsible for program and project level Change Management, Learning and Development, Capability Transition, Value Realization and Communications• Developed value realization plan including business case metrics and measurement methodologies• Facilitated key stakeholder engagements including Decision Review Board, General Manager and Decision Executive Meetings

San Ramon, Ca, Us

Atlas Program Manager• The Atlas Program is a global technology and process improvement/standardization program integrating Front Office (trading and operations scheduling), Mid Office (risk control and credit) and Back Office (contracts and accounting) system functions to increase the quality of system information and data, and enhance reliability and operational efficiency• Responsible for all aspects of the Atlas Program from initiation to successful transition to Phase 3 of the Chevron project management methodology including strategic plan, visioning, resourcing, vendor relationships, business case, CAPEX/OPEX budgets, and funding Appropriation Requests

San Ramon, Ca, Us

• Responsible for the America’s Analytical team with 9 direct reports, providing support to Fuels and Products trading teams and management• Global coordinator for the Product Supply & Trading budgeting process, gathering and consolidating regional submissions as well as facilitating the America’s business plan and scorecard development• Global coordinator for Sarbanes-Oxley and other compliance activities • Portfolio Analysis Tool (PAT) team member responsible for driving IT project on behalf of PSAT. Goal of project was to develop mark-to-market P&L and exposure from two trading systems

San Ramon, Ca, Us

• Actively managed Customer Support team of 40 FTE’s, including 5 direct reports • Provided global customer facing dispute resolution support to sales personnel• Set invoicing accuracy goals and championed the creation of metrics and reporting necessary to monitor and improve team performance• Implemented processes to improve the number of days from delivery to invoice resulting in cash flow improvement of $9MM due to the reduction from 5.9 to 4.1 days• Led initiative to move customers to low cost industry standard for for invoices and price notifications resulting in forecasted savings of $500M per year• Developed and implemented a global bid to contract process • Coordinated global Sarbanes-Oxley initiative for Aviation ensuring compliance and standardization of controls across Aviation regional offices• Led Aviation through a successful SAP implementation by ensuring effective cutover plans, developing employee power-user roles and training materials and communicating daily with management about Aviation-specific go-live issues• Project Manager for organizational design effort which created a new customer support model serving both Commercial and General Aviation customers• Championed SAP enhancement effort resulting in automated cancel & re-bill functionality benefiting three business units

Houston, Texas, Us

• Managed nine person team responsible for influencing, communicating and documenting Texas market regulatory requirements within constructs of PUC and ERCOT working groups, including Texas SET, Texas Test Plan Team, Customer Protection, Protocols, and Pilot Implementation Working Group• Facilitated discussions with Retail operations, application teams and marketing groups to develop system requirements in compliance with the Texas deregulated business model • Served as subject matter expert for Atlanta Gas Light (AGL) market and subsequent conversion to CCS• Coordinated and managed regulatory requirements gathering and business process improvement efforts for existing markets (17 gas, two electric)• Responsible for developing plan for servicing the AGL market including process development for customer enrollment, data exchange, invoicing, and credit and collections ensuring compliance with market rules• Performed due diligence and negotiated contract with Exolink Corporation to serve as transaction clearinghouse• Managed design and implementation of Exolink on-line enrollment system

• Co-developed enterprise strategy for conversion of 1.8 million customer records from Reliant Energy HL&P source systems to Reliant Energy Retail target systems including $3.3 million project budget and vendor contract negotiations, conversion calendar including 24x7 scheduling, coordination with source system schedules, test conversions and production system roll-back decisions based on production conversion error rates• Facilitated initial conversion needs assessments for five separate retail software applications including SAP-CCS, Siebel and Lodestar Billing Expert in addition to system specific data mapping sessions • Coordinated data cleansing effort including approach, project plan, status reporting, recommendations and clean up• Led ‘Go-Live’ issues management team in the development of transition scenario contingency plans and workarounds

London, Gb

Shell Chemical SAP R/3 Implementation Project• Devised a framework and approach for Project Visioning• Developed training manual for SAP process team’s change management personnel• Participated in current state evaluation workshops and interviewsMidCon Retail Gas Marketing Project• Coded and tested Sybase stored procedures• Prepared data for system demonstration purposes

Certification, Change Management

Change Leadership Certification

Master Of Business Administration, Strategic Management And Mis Concentration

Bachelor Of Business Administration, Computer Information Systems