Katherine Donaldson Email & Phone Number

Portland, Or, Us

Remote

• Lead and support ambulatory care patient experience program for the largest MSSP ACO in the nation resulting in $68 million in Medicare cost savings, top ranking in membership, and a tie for first in quality at a 100% rating.• Assess patient experience performance by implementing and optimizing customer experience platforms to analyze survey data in order to identify strengths and opportunities and inform practice- and organization- level KPIs including Net Promoter Score (NPS) and top box scores.• Develop and manage improvement action plans for medical practices with recommended new approaches, workflows, and policies while providing leadership and mentorship to ensure robust and sustainable implementation.• Conduct virtual and in-person training presentations on patient experience best practices and technical training on customer experience platform Press Ganey.• Design and manage robust interactive SharePoint toolkits to make best practice resources easily accessible.

Salt Lake City Metropolitan Area

Salt Lake City, Utah, United States

• Conducted all internal and external marketing and communications activities while balancing complex demands from corporate and clinic staff as well as 20+ clients and monitoring a $60,000 budget.• Directed the build of a new corporate website including conceptualization, copywriting, and vendor management.• Established and maintained corporate bi-weekly newsletter to foster employee engagement and increase transparency.• Planned and implemented a new corporate SharePoint site resulting in improved collaboration among disparate geographic locations and job functions.

Bethesda, Md

• Monitored a $500,000 contract budget as project manager while using domain expertise in health informatics design to develop written project deliverables, design protocols for usability research, and collaborate with physicians in the development and testing of clinical decision support tools for community-acquired pneumonia and pain management alternatives to opioids.• Co-led website redesign projects for the Department of Health and Human Services using domain expertise in website usability, CAHPS, public reporting of health care quality information, and health communications to improve use of the Compare tools for Medicare beneficiaries.• Conducted primary and secondary research through facilitating key informant interviews, literature reviews, focus groups, usability testing, and survey deployment.Publications & Presentations• Maysoun Freij, Prashila Dullabh, Katherine Donaldson, Sarah Islam, Richard Shiffman, Nitu Kashyap. Community-Acquired Pneumonia Clinical Decision Support Implementation Toolkit. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/hai/tools/ambulatory-care/cap-toolkit/index.html• Maysoun Freij, Prashila Dullabh, Rick Shiffman, Nitu Kashyap, Katherine Donaldson, Raj Brar, Richard Ricciardi. “Improving Ambulatory Care Patient Safety for Community Acquired Pneumonia through a New Electronic Clinical Decision Support”. American Medical Informatics Association (AMIA) 2017 Annual Symposium; November 4-8, 2017; Washington, D.C.• Katherine Donaldson, Prashila Dullabh, Melissa Atlas. “Usability Assessment of an Opioid Clinical Decision Support Tool”. Health Information Management Systems Society (HIMSS) Annual Conference; February 29-March 4, 2016; Las Vegas, NV.• Leanne Candura, Katherine Donaldson, Judith Hibbard, David Hughes, Katie L. Howard, Steve Kappel, Margaret Mulcahy, Timothy Mulcahy, Kath Rowan. “NORC Consumer Information and Price Transparency Report”. Green Mountain Care Board, State of Vermont.

Third Century Initiative-Learning Health System• Served as project manager for a large university-wide research project by coordinating the efforts of four research teams and providing support and feedback on project deliverables. • Conducted requirements gathering through patient interviews to develop a mobile application delivering tailored messages for health care decision-making.Publications & Presentations• Charles P. Friedman, Katherine M. Donaldson, and Anna V. Vantsevich. “Educating Medical Students in the Era of Ubiquitous Information.” Medical Teacher 38.5 (2016): 504-09. Web.• Sanjeev Kumar, Theodore Hanss, Lynn Johnson, Charles Friedman, Katherine Donaldson, Janee Tyus, Kathleen Omollo, Joshua Rubin, "Leveraging Contextual Inquiry Methods to Empower Patients in a Learning Health System", 2015 48th Hawaii International Conference on System Sciences (HICSS) 2015, pp. 3141-3147, doi:10.1109/HICSS.2015.379.

Detroit, Mi

Conducted comparative analysis between two alternative types of patient encounter data to inform a major data analytics investment.Computed NCQA HEDIS performance measurement rates for an audit review between Blue Cross’ commercial product and Medicare Advantage; gained familiarity with ICD-9 and HCPCS codes.

Analyzed and mapped process flow of current data load procedures for Medical School Research Information System.Basic understanding of SQL/Oracle and the Pentaho ETL tool.

Novi, Mi

Designed strategies for social media marketing campaigns and managed five client Facebook accounts; prepared monthly analytic reports for each client’s account Wrote press releases and performed media outreach to gain publicity for clients in print, digital, television and radio media while maintaining frequent communication with clientsAssisted in designing and editing two clients’ websites including graphic design work, technical support, and copywritingAssisted in developing and maintaining a client’s consumer product retail website including web development, content development, photography, PhotoShop work, and customer relations

Washington, D.C.

Interned within the advocacy division conducting research on current local elections and compiled youth-friendly dossiers of candidates.Published and maintained a daily blog on bridging youth to healthy behaviors.Assisted in facilitating the summer youth employment program, translating the programming documents from English to Spanish for participants.Implemented and taught an ESL class to youth who are recent immigrants from Spanish-speaking countries.

Master Of Health Informatics, Health Informatics

Activities and Societies: Health Informatics Society, Co-President; Ann Arbor Data Dive, Data Ambassador; UM Medical School Application.

Espanol

University of Michigan Summer 2011 Study Abroad

Bachelor Of Arts, English & Spanish

Activities and Societies: PALMA: Proyecto Avance-Latino Mentoring Association, 826 Michigan tutoring center, First Book-University.

Education record

Activities and Societies: The Fund for American Studies-The Institute on Philanthropy and Voluntary Service (Summer 2010)