Oversee general operational and administrative procedures. Process and book client invoices and vendor bills. Interface with warehouse staff in shipping and receiving to ensure quality and supply requirements are met. Provide Human Resources support; maintain and track employee records/manuals and act as subject matter expert on policy or process questions. Support sales team; pursue vendor credit and background checks, produce and analyze tracking reports, coordinate meeting and travel arrangements as needed. Conduct customer surveys to adhere to ISO 9001:2015 compliancy.

Successfully administered large legal dockets involving regulatory commission orders, consumer and carrier issues, and company related mergers. Processed ~200 state and federal contracts on an annual basis; effectively deciphered and communicated company policy, contract terms and conditions and tariff language to ensure compliance with specific regulatory requirements in 5 jurisdictions.

Managed business relationship between Verizon and wholesale business clients nationally. Interpreted customer-specific interconnection service agreements and Carrier credentials to facilitate local service entry for ~80 active customers. Achieved team objective on $343M in sales revenues.

Provided technical support and coordinated implementation with customers and/or marketing on complex packet data network services. Developed internal methods for efficient service order provisioning and acted as subject matter expert on Packet Switched Services in both state and federal tariffs.