Create employee training and development programs to enhance employee performance and improve guest satisfaction.Conduct regular audits of HR processes and procedures to identify areas for improvement and ensure compliance with labor laws and regulations.Support department managers with HR-related issues, such as performance management, disciplinary actions, and employee relations.Recruitment and Talent Acquisition:Develop job descriptions and job postings tailored to hospitality roles.Ensure compliance with federal, state, and local labor laws, including wage and hour laws, safety regulations, and immigration laws.Monitor compliance with HR policies and procedures through audits and assessments.Staying up-to-date with changes in employment laws and regulations and providing management with advice if these changes have a negative impact.Handle multi-state payrolls in a timely and accurate manner.Processes hourly and salary payroll per established guidelines, ensuring compliance with all federal, state, local governmental regulations and company policy. Maintains payroll records in accordance with payroll record retention policy. Ensure that the calculation and withholding of deductions are accurate. Entry of direct deposit, W4 and other information. Audit and review information for completeness and accuracy. Respond to employee and management inquiries regarding the calculation of pay.

Prepared and edited correspondence, reports, presentations, and other documents for internal and external distribution, maintaining confidentiality and accuracy.Assisted in the preparation and submission of insurance applications, proposals, and other client documentation, ensuring compliance with regulatory requirements and company standards.Maintained electronic and paper filing systems, organizing and archiving documents to ensure easy retrieval and compliance with record-keeping requirements.

Implemented and administered employee policies, ensuring compliance with company standards and legal regulations.Provided expert advice and assistance to management on daily employee relations and performance management matters, fostering a positive work environment.Developed and implemented programs to enhance the employee experience and promote employee engagement and retention.Cultivated and maintained relationships with employment agencies to attract and recruit top talent, ensuring the selection of the most qualified candidates.Identified opportunities to improve policies and procedures, streamlining HR processes and enhancing efficiency.Prepared termination and severance letters in accordance with company policies and legal requirements.Provided training and support to all departments on HR-related matters, promoting understanding and compliance with company policies and procedures.Collaborated with hiring managers to determine staffing needs and develop effective recruitment strategies.Screened resumes, conducted interviews, and administered assessments to evaluate candidate qualifications and suitability for positions.Communicated employer information and benefits to candidates during the screening process, promoting the company as an employer of choice.Stayed abreast of the company’s organizational structure, personnel policies, and federal and state employment laws to ensure compliance.Prepared and submitted timely reports on employment activity to management, providing insights and recommendations for improvement.Conducted exit interviews with terminating employees to gather feedback and identify areas for organizational improvement.

Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.Greet numerous visitors, including homeowners, vendors and Board of Directors.Obtain signatures for financial documents and internal and external invoices.Support General Manager through personal document management, calendar organization and preparation for meetings.Perform accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.Verify that all customer complaints are handled promptly and appropriately.Communicate effectively with owners, residents and on-site associates.Manage a community of nearly 3,940 homes handling parking, architectural plans, and enforcing rules in the CC&Rs.Maintain current contract files as prescribed by company contract policies and procedures.Audit files and report any issues requiring follow-up to program manager.

Served as the primary point of contact for clients, providing exceptional customer service and addressing inquiries and concerns promptly and professionally.Managed the entry of new cases into the court database, ensuring accuracy and completeness of information.Produced a variety of legal documents, including contracts, pleadings, and correspondence, adhering to strict formatting and filing requirements.Conducted thorough legal research using various sources, including statutes, decisions, articles, and codes, to support case preparation and analysis.Investigated facts and laws relevant to cases, identifying causes of action and gathering evidence to support legal arguments.Established and maintained effective working relationships with courts, clients, debtors, and attorneys, facilitating communication and collaboration.Reviewed and proofread legal documents for grammar, spelling, punctuation, and formatting accuracy, ensuring compliance with legal standards.Organized and maintained case files and documents, utilizing efficient filing systems to ensure accessibility and organization.