Kalei Merrifield Email & Phone Number

Birmingham, Alabama, United States

• Responsible for handling escalated calls and cases• Developed lesson learned protocols• Problem solving with internal departments• Managed maintenance and service request for properties

Primary responsibilities include providing direct care and supervision to the women while meeting basic daily needs, providing organization and maintenance of home, and supporting each residents’ personal goals to succeed. Further responsibilities include monitoring the security of the home and residents to ensure that the risk of flight is minimized and protection from unwanted intrusions is minimized. • Managed a campus of 4 homes/apartment complex• Overseen 15-20 women during the day and overnight• Managed daily, weekly and monthly reports.• Perform periodic inspections of the facility and vehicles. • Planning and coordinating events and activities. • Monitor and maintain the safety and security of the residents and facility and establish proper protocols. • Developed and maintained positive relationships with residents and staff. Respond to problems in a tactful and expedient manner.

Assisted the store manager with operations, customer services, and responsibilities.Acted as “Manager on Duty” during shift, being granted the authority to make all final major decisions.Exceeded monthly sales target by 15% by maintaining advanced products and service knowledge and quickly assessing customer needs.Trained new hires in not just in the daily operations but in the company's goals and values.

• Greeting customers in restaurant and drive thru.• Processing orders and handling payments.