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Kraig Etzel Email & Phone Number

Sr. Customer Success Operations Manager at Smarsh
Location: Gresham, Oregon, United States 11 work roles 2 schools
1 work email found @smarsh.com 3 phones found area 503 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email k****@smarsh.com
Direct phone (503) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Smarsh
Role
Sr. Customer Success Operations Manager
Location
Gresham, Oregon, United States
Company size
1514 employees

Who is Kraig Etzel? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Kraig Etzel is listed as Sr. Customer Success Operations Manager at Smarsh, a company with 1514 employees, based in Gresham, Oregon, United States. AeroLeads shows a work email signal at smarsh.com, phone signal with area code 503, and a matched LinkedIn profile for Kraig Etzel.

Kraig Etzel previously worked as Sr. Customer Success Operations Manager, SMB/Corporate at Smarsh and Customer Success Operations Manager at Smarsh. Kraig Etzel holds Master Of Science (M.S.), Management And Organizational Leadership from Warner Pacific University.

Company email context

Email format at Smarsh

This section adds company-level context without repeating Kraig Etzel's masked contact details.

{first_initial}{last}@smarsh.com
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AeroLeads found 1 current-domain work email signal for Kraig Etzel. Compare company email patterns before reaching out.

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Profile bio

About Kraig Etzel

I optimize processes and strategically solve problems on the fly.

Listed skills include Higher Education, Customer Service, Marketing, Research, and 14 others.

Current workplace

Kraig Etzel's current company

Company context helps verify the profile and gives searchers a useful next step.

Smarsh
Smarsh
Sr. Customer Success Operations Manager
Gresham, OR, US
Website
smarsh.com
Employees
1514
AeroLeads page
Company profile
View company profile Email format
11 roles

Kraig Etzel work experience

A career timeline built from the work history available for this profile.

Sr. Customer Success Operations Manager

Smarsh

Gresham, OR, US

Sr. Customer Success Operations Manager, Smb/Corporate

Current
Smarsh

Portland, OR, US

  • Working to automate renewal program, improve data integrity, streamline CSM workflows to help our team reach new levels of productivity and profitability in 2024 and beyond.
  • Representing Customer Success in ongoing definition and prioritization of auditing revenue data and improving reporting with CS Operations, Finance, and Business Operations
  • Successfully executed initiatives related to new/improved processes, automation, data cleanliness, and change management
  • Partnering with VP of Customer Success to implement additional programs for Corporate CSMs
  • Established quality control and governance structures for data, system documentation/change management, and end-user support.
  • Building Salesforce reports for data auditing and other projects
Oct 2023 - Present

Customer Success Operations Manager

Smarsh

Portland, OR, US

  • Owner of CS tools and documentation
  • CS SME for Salesforce/CPQ
  • Represent CSMs and voice of the customer in GTM planning
  • Analyze and recommend Salesforce enhancement opportunities
  • Support retention and upsell efforts
Mar 2022 - Oct 2023

Manager, Customer Success

Smarsh

Portland, OR, US

  • Highlights/Achievements
  • 71% promotion rate among direct reports
  • 5% increase in GRR YoY
  • Contributed to over 100 articles in department wiki
  • Implemented countless process enhancements to ease and streamline CS workflows
  • Worked with Sales leaders to improve partnership and shared processes
Apr 2021 - Mar 2022

Team Lead, Customer Success

Smarsh

Portland, OR, US

  • Highlights/Achievements:
  • Spearheaded wildly successful renewal quoting process update
  • Developed audit reports and implemented new data hygiene efforts
  • Updated customer renewal and termination communication
  • First-ever department Team Lead and inaugural Success Council member
May 2020 - Apr 2021

Customer Success Specialist

Smarsh

Portland, OR, US

Jun 2019 - May 2020

Associate Director Of Communication And Data

Warner Pacific University

Portland, OR, US

  • Systems expert for all SaaS introduced to Enrollment and Marketing
  • Engineer and implement CRM solutions including: Digitized all Admission and Financial Aid forms; Created a system for professors to contact students; Integrated appointment scheduling app with CRM
  • Data-driven recommendations to VP for Enrollment and Marketing
  • Develop and support communication plans across multiple campuses
  • Contribute to multi-channel marketing campaigns
  • Provide technical support across multiple departments
Nov 2017 - May 2019

Assistant Director Of Admission For Operations And Mail/Print Services

Warner Pacific University

Portland, OR, US

Feb 2015 - Oct 2017

Route Salesperson

Ncv Northwest
Feb 2008 - Jan 2009

Warehouse Clerk

Ncv Northwest
Aug 2007 - Feb 2008
Team & coworkers

Colleagues at Smarsh

Other employees you can reach at smarsh.com. View company contacts for 1514 employees →

AS Ashish Sanil Ashish Sanil Colleague at Smarsh Bengaluru, Karnataka, India, India View → KT Keeara Taylor Keeara Taylor Colleague at Smarsh Portland, Oregon, United States, United States View → WW Wesley Wittry, Pmp, Csm Wesley Wittry, Pmp, Csm Colleague at Smarsh Portland, Oregon, United States, United States View → GD Genesis Durr Genesis Durr Colleague at Smarsh Smyrna, Georgia, United States, United States View → SC Sean Casey Sean Casey Colleague at Smarsh Portland, Oregon, United States, United States View → MK Mahesh K.S Mahesh K.S Colleague at Smarsh Bangalore Urban, Karnataka, India, India View → AW Alexander Wehr Alexander Wehr Colleague at Smarsh Pleasant Grove, Utah, United States, United States View → LC Leonel Carter Leonel Carter Colleague at Smarsh Brooklyn, New York, United States, United States View → BK Barath Kumar Barath Kumar Colleague at Smarsh Tiruvannamalai, Tamil Nadu, India, India View → JR Jeevan Reddy Jeevan Reddy Colleague at Smarsh Bengaluru, Karnataka, India, India View →
2 education records

Kraig Etzel education

Master Of Science (M.S.), Management And Organizational Leadership

Warner Pacific University

Bachelor Of Science (B.S.), Human Development And Family Studies

Warner Pacific University
FAQ

Frequently asked questions about Kraig Etzel

Quick answers generated from the profile data available on this page.

What company does Kraig Etzel work for?

Kraig Etzel works for Smarsh.

What is Kraig Etzel's role at Smarsh?

Kraig Etzel is listed as Sr. Customer Success Operations Manager at Smarsh.

What is Kraig Etzel's email address?

AeroLeads has found 1 work email signal at @smarsh.com for Kraig Etzel at Smarsh.

What is Kraig Etzel's phone number?

AeroLeads has found 3 phone signal(s) with area code 503 for Kraig Etzel at Smarsh.

Where is Kraig Etzel based?

Kraig Etzel is based in Gresham, Oregon, United States while working with Smarsh.

What companies has Kraig Etzel worked for?

Kraig Etzel has worked for Smarsh, Warner Pacific University, and Ncv Northwest.

Who are Kraig Etzel's colleagues at Smarsh?

Kraig Etzel's colleagues at Smarsh include Ashish Sanil, Keeara Taylor, Wesley Wittry, Pmp, Csm, Genesis Durr, and Sean Casey.

How can I contact Kraig Etzel?

You can use AeroLeads to view verified contact signals for Kraig Etzel at Smarsh, including work email, phone, and LinkedIn data when available.

What schools did Kraig Etzel attend?

Kraig Etzel holds Master Of Science (M.S.), Management And Organizational Leadership from Warner Pacific University.

What skills is Kraig Etzel known for?

Kraig Etzel is listed with skills including Higher Education, Customer Service, Marketing, Research, Microsoft Excel, Editing, Management, and Social Media.

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