- Launches over 300 campaigns using Braze- Sends Proofs to over 10 Cross-Functional Partners- Oversees QA, target segmentation and dates to ensure timely and accurate execution.- Builds and customizes over 100 daily COVID, Opening and Closing communications in HTML

• Oversee the development of 30+ global business strategies.• Recruit 20+ North American Clients to test new Creative Business Strategies.• Works Crossfunctionally with 10+ business units to effectively roll out regional and global learnings to our External Client base.• Executional Lead on 40+ Go To Market Campaigns• Program Manage Experimental Strategies to a team of over 100 North American Strategists based on Regional Priorities• Develop 3 smoother workflows for Business wide processes

· Received over 24,000 inbound calls monthly for 6 restaurant locations in the U.S.· Conducted internal communications between 6 management teams to ensure that we are all aligned from an operational perspective.· Trained new reservationists on duties and responsibilities· Trained new hostesses at the 2 NYC locations on phone etiquette and procedures· Managed the end to end logistics of over 20 weekly events across 6 restaurant locations.· Copywritten phone verbiage for special circumstances or holidays· Facilitated high profile reservations and events to ensure experiences run smoothly· Took over supervisory duties in the absence of Management

MasterCard B2B commercial cards strategy consultant for Citibank• Engaged in B2B Strategy Consulting for Supplier Enablement Services at Citibank• Copyedited official communications for over 30 Clients to over 100,000 suppliers• Analyzed supplier files consisting of over 800,000 vendors to determine program eligibility and potential spend for clients• Identified over $3B in potential client spend• Drafted official internal communications• Edited phone scripts used to enroll clients into the Product Program• Strategized training modules and best practices for primary functions• Worked cross-functionally between Citi and MasterCard teams in order to maintain program success• Facilitated weekly client meetings to give updates on Marketing Campaign progress

-Oversaw the execution and maintanance of over 50 Marketing Offers for Consumer Credit Cards via the Phone Channel (Customer Care Professional Phone Scripts) resulting in over $300M in revenue growth.-Worked cross-functionally with over 10 Business Units to ensure that Campaigns were running flawlessly.-Facilitated the training of new team members in job functions and working with relevant programs.-Supported the team with ad-hoc projects on different communication channels including email. -Updated Universal Tracker for the entire phone channel to measure the progress the execution of over 200 offers.-Collaborated with team to establish more streamlined processes of execution to ensure timeliness and accuracy of Campaign launch dates.

-Served as the online site channel manager for the card benefits website, ensuring that members have up-to-date information on product features.-Managed over 100 marketing campaigns and execution tasks across multiple channels, including site, email and direct mail-Worked closely with Marketing Managers to align campaign timelines and coordinate changes to creative assets and provide regular status updates on project timelines-Served as primary point of contact with the compliance and legal team to drive adherence to rules and regulations throughout the campaign execution process-Supported Marketing Managers to input and maintain accurate marketing claims and disclosures in the Copy, Terms and Conditions database-Supported team with ad-hoc projects for delivering a superior customer experience-Managed an $8M budget to ensure that suppliers are paid in a timely manner every quarter.

- Maintained workflow and supported the staff at the Center for Student Success for Career Services and Experience by sending weekly updates to the office as well as implementing protocol to ensure actions are carried out, and assisting the team with their needs.- Coordinated the logistics and marketing of all events at Career Services- Managed The New School job databases, the general Career Services Inbox, and the Career Services website.- Supervised a Student Team of 8-10.-Consulted with students regarding how to use Career Services resources for their preliminary job and internship inquiries.-Consulted with employers about best practices of recruiting, marketing and future events.- Fulfilled clerical duties of front desk reception by answering the phones, organizing the office and providing resources for individuals who visit the center.

- Consulted with over 1,000 potential students and families nationwide about various study abroad, gap year, volunteer, and fellowship opportunities nationwide. - Coordinated with regional volunteer leaders to meet and surpass goals of finding host families for incoming international students.- Received inbound emails, phone calls and webchats regarding general inquiries.- Organized and led live Online Information Session with Students and parents about Study Abroad and becoming a Host Family

Local Non-Profit organization, which aims to create peaceful communities through original song and creative expression.-Coordinated over 100 Summer Park Programs throughout the Capital Region. -Led programs and discussions about culture, respect and the environment with children aged 3-14 through original songs and activities with instruments built out of recycled goods.-Organized over 30 supplemental night programs for families to promote community engagement.-Planted gardens and organized over 10 school programs at local public schools.-Organized an original play at a Dual Language Middle School for grades 3-5.

-Assisted students with English conversation with articles, cultural trips and casual conversations to help build confidence, practice grammar, and improve vocabulary to pass their English Proficiency exams to receive internship opportunities in the UK, The United States, and Canada.

-Reached out to Alumni, Parents and Benefactors about recent University updates and upcoming events. -Contributed in raising funds for the University leading to building new facilities on campus.