Administrative Assistant Iii
Charlotte, North Carolina Area
Provided overall administrative support for several Executives. Handled calendaring, travel and expenditure, and represented team on Associate Satisfaction Council. Managed team org charts using Visio and PowerPoint. Assisted team with timing, logistics, budgeting, travel, and entertainment. Provided support to reporting team with daily downloads; daily, weekly and monthly reports; and special complaint audit requests by various state and federal regulators Assisted with gathering and consolidation of sensitive documentation and information for outside council regarding a bi-annual filing to a federal regulatory agency regarding consumer complaints relating to a certain federal act Created weekly and bi-weekly PowerPoint presentations for distribution to upper management, team members and internal business partners, incorporating excel charts and graphs Supported monthly executive call listening program by coordinating practice sessions with the team, provided feedback during practice session, using attendance report from Premier sent out survey link to attendees Maintained SharePoint sites, and email distribution lists Managed log of complaints filed through the Executive Customer Relations Channel, assisted Customer Advocates with maintaining communication records in Siebel database, and assist management team with implementation of quality control team Ordered supplies (general office), internal applications, non-standard software (MS Project, Visio, SAS), and equipment (blackberry, monitors, laptops), for multiple associates across the country. For those who worked from home, arranged to have supplies sent directly to their residence.