Muhammad A. Email & Phone Number

London, England, Gb

London, England, United Kingdom

 Builds, designs, and maintains all websites and software applications. Designs, writes and edits website content. Understands UI, cross-browser compatibility, and general web functions and standards. Creates solutions for identified problems or bugs. Evaluate written code to ensure it meets company standards and is compatible with all devices.

Lahore, Pakistan

 Responsible as the head of the department to ensure that the I.T. team can service the rest of the organisation, including keeping systems and machines up and running and that the company is using the best systems, processes, and equipment possible for its operation. Monitor the activities of employees, ensuring their devices are up to date, they have the latest security patches installed, and no suspicious activity is occurring that could put the company's security at risk. I… Show more  Responsible as the head of the department to ensure that the I.T. team can service the rest of the organisation, including keeping systems and machines up and running and that the company is using the best systems, processes, and equipment possible for its operation. Monitor the activities of employees, ensuring their devices are up to date, they have the latest security patches installed, and no suspicious activity is occurring that could put the company's security at risk. I managed the entire I.T. infrastructure from all aspects, including budgeting, team structuring, and Monitoring and Managing the Head office, warehouse, I.T. Help Desk, Network, Data Centre, and Servers with on-site and off-site engineers.  Provide Online Support to all Store users at different sites. Performed POS maintenance (Cash counter, network, credit card machine, and server). Manage I.T. Procurement. Managed I.T. operations through LAN / WAN, including designing, deploying, managing, diagnosing, troubleshooting, and supporting susceptible infrastructure where 24/7 operations continue. Manage and monitor all CCTV, including offices, warehouses, and stores nationwide. Ensures all information assets and services' availability, integrity, and confidentiality. Show less

Lahore, Pakistan

 Extended high-end technical support and ensured high customer satisfaction levels by promptly addressing client’s problems Coordinated with the channels and central operations to ensure zero tendencies and adherence to the compliance needful requirements Offered professional and effective resolutions to each customer and assisted and trained frontline teams I escalated IT issues to higher management where necessary, troubleshot routers and firewalls, deployed the Kaseya… Show more  Extended high-end technical support and ensured high customer satisfaction levels by promptly addressing client’s problems Coordinated with the channels and central operations to ensure zero tendencies and adherence to the compliance needful requirements Offered professional and effective resolutions to each customer and assisted and trained frontline teams I escalated IT issues to higher management where necessary, troubleshot routers and firewalls, deployed the Kaseya remotely and followed up with third-party tickets such as Dell, Spectrum VOIP, Xerox, etc. Involved in creating EOD reports of daily tasks and forwarding them to IT and project Manager. Attended customer complaints and issues and ensured quick resolution so that they would not affect the Business process Responsible for setting up and configuring new laptops and desktops, handling calls to ISP where required for internet outages, creating purchase requisitions for its hardware/software, and undertaking small to medium-sized IT projects as instructed by the IT Manager. Show less

Dubai, United Arab Emirates

 Handled user access and permission management. (i.e., Mails, Folder, Printer, Admin rights) Configured LAN at a company's new site, new PC switches and firewalls, troubleshooting and replacement of hardware. Rendered essential level support of the PABX system and weekly client preventive maintenance. Extended end-user support for day-to-day IT incidents (i.e., Applications, Emails) and user and group management.

Lahore, Pakistan

 Accountable for implementing data, software, and hardware security procedures, performing routine network start-up and close, maintaining control records, and setting up local area networks and connection to the internet. I managed LAN/WAN connectivity through maintenance and troubleshooting routers, switches, hubs, network cards, and dial-up networking. We successfully evaluated and installed computer hardware, networking, and operating system software. Responsible for… Show more  Accountable for implementing data, software, and hardware security procedures, performing routine network start-up and close, maintaining control records, and setting up local area networks and connection to the internet. I managed LAN/WAN connectivity through maintenance and troubleshooting routers, switches, hubs, network cards, and dial-up networking. We successfully evaluated and installed computer hardware, networking, and operating system software. Responsible for creating and updating system documentation and procedures and providing problem-solving services to network users. Show less