• Collaborate with clients to understand their specific requirements and objectives.• Optimize tool settings to enhance workflow efficiency.• Develop and conduct training sessions for clients' teams to ensure effective tool utilization.• Create comprehensive documentation and resources for users.• Provide ongoing support and guidance to clients throughout the onboarding process.• Assess clients' existing workflows and processes to identify areas for improvement.• Recommend best practices and modifications to optimize productivity and project management.• Integrate tools with other software systems to facilitate seamless data flow.• Maintain data integrity and develop strategies for data management within the tools.• Serve as a primary point of contact for clients, addressing and resolving any tool-related issues.• Monitor system performance and proactively identify and rectify potential problems.• Create customized reports and dashboards in Tableau to provide clients with actionable insights.• Assist clients in interpreting and utilizing data for informed decision-making.• Stay up-to-date with the latest developments and updates in Jira, Asana, Freshdesk, and Tableau.• Share knowledge and insights with the team to enhance collective expertise.• Play a pivotal role in ensuring our clients maximize the potential of our SaaS application by utilizing tools like Jira, Asana, Freshdesk, and Tableau.

• Developing the overall relationship with assigned clients – including the core team interacting with our solutions, key influencers, and senior stakeholders.• Understanding clients’ strategies, business objectives, and workflows – and the associated use cases for our solutions.• Providing consultative guidance on best practices for deep solution adoption - advising on product capabilities, updates, and potential application to clients’ unique requirements• Providing client-specific deliverables - including client reporting requests and training• Facilitating pro-active and regular communication to clearly understand and measure client satisfaction and success• Working collaboratively with various functions in S&P in support of your clients - including escalating client issues; stakeholder management together with the implementation team on client projects; assisting billing to handle client invoicing issues and questions.• Staying current on banking industry-related news, trends, and best practices.• Maintaining internal knowledge of clients

Led clientele through successful data warehouse implementations, providing best practice guidance for client project teams and executive stakeholders. Day-to-day responsibilities included regular data analysis using SQL Server Management Studio, Power BI, and Excel.Regular collaboration with software development and product teams to drive product roadmaps. This included a review of user personas and creating user stories, enhancement prioritization, and module QA testing.Supporting the development of the overall relationship with assigned clients – including the core team interacting with our solutions, key influencers, and senior stakeholders.Understanding clients’ workflows – and the associated use cases for our solutions through product training, aligning our standard install report packages with client needs, and focused executive release management.Providing consultative guidance on best practices for deep solution adoption - advising on product capabilities, updates, and potential application to clients’ unique requirementsProviding client-specific deliverables - including client reporting requests and trainingWorking collaboratively with various functions in S&P in support of your clients - including escalating client issues; stakeholder management together with the implementation team on client projects.Staying current on banking industry-related news, trends, and best practices.Maintaining internal knowledge of clientsDriving software adoption or automation of processes (from a business rather than technology perspective)Demonstrated ability to communicate professionally with stakeholders within an organization

Served as a direct line of support for clientele using the SNL Banker Business Intelligence solution. Duties included Executive-level needs assessments and quarterly usage reviews, requirements gather for data integration, reporting design and content delivery, and end-user training.

Schedule meetings with clients to discuss SNL products, focusing on SNL Banker, services provided, and client needs. Setting up training and sessions as required.Provides training either by Gotomeeting, Webinar or over the phone for new SNLBanker users.Establishes and maintains relationships with clients touching base frequently, monitoring product usage, and providing updates to make sure product usage remains high.Coordinating Implementation meetings between SNLBanker Implementation Specialists and clients’ technical departments.Creating reports and dashboards for clients, subtly sharing best practices for improving their ROIWorking with various SNL departments to resolve client issuesPerforming User Acceptance Testing on SNLBanker enhancementsCreating SNLBanker Community material

● Research and implementation of US Government incentive programs.● Analyze and forecast data and information provided by the clients.● Client relationship management and troubleshooting of escalated issues.● Provide and process information in response to inquires and requests through emails, cases or follow- up calls.● Training and provide support to team members.● Product implementation and deployment strategy.● Scheduling and staffing of team members.● Prepare and maintain daily and weekly report.● Monitoring and performance evaluation.● Weekly meetings with higher management on important program updates.● Supervise the assigned team.

Electronic Health Record / Meaningful Use Utilization● Provided training and coaching sessions to MTBC clients (US based doctors) regarding the Meaningful Use of Electronic Health Record software.● Helped identify the needs of doctors as it related to the Meaningful Use and co-ordinated with various departments and rectified the issues.● Performed research on Medicare and Medicaid Meaningful Use incentive program as directed by project manager.● Applied critical thinking and problem solving skills to resolve client concerns.● Helped clients complete the requirements of the Meaningful Use in a timely fashion and met the deadlines set forth by the US Government bodies.● Held weekly meetings with project manager and team members to discuss monthly and quarterly goals and assess the progress.● Assisted with special projects as assigned by the department manager.

• Worked in a back office of a UK company (Technowrold) of IT resellers managing the accounts of the customers and invoices on SAP. • Handling trade on day to day basis. Leading the sales and support team. • Providing after sales services to our clients. • Getting the best business deals from the suppliers and processing the purchase orders.

• People Active Involvement in the training and coaching of team members on shift to meet business needs.• Product Maximizing product quality and consistency to ensure customer satisfaction and positive feedback.• Sales Continuously improving sales relative to targets• Service Ensuring that the restaurant is maintained to a standard, and the team trained to a standard that allows customers to be given the best hospitality and dining experience• Profit Maximizing actual profit earned relative to what was projected and striving to increase the profit margins on every extra pound (£) earned. Maintaining effective loss management controls on shift.• Time on shift/Opening, closing & changeovers• Reporting Figures / Generating Forecasts• Analyzing business performance• Coaching, Training & Communicating with Team• Banking & Cash Management• Maintaining & Cleaning the Restaurant• Administrative Tasks• Ad Hoc Tasks