Kellie Mieras Email & Phone Number

El Segundo, California, United States

• Manage all reoccurring taskers and stakeholder engagements
• Conduct the EWS weekly branch meeting and submit updates through the Life Cycle Management Process (LCMP) for Delta and PEO awareness
• Participate in strategic communications to prep bullet background papers, POM/SBE analysis, and high-level requests for information (RFIs) and briefings to include PMR and Staffer Day
• Draft and coordinate Strategic Communication Plan for milestone program events
• Transition team through various system changes and identifying solutions for streamlining branch processes

El Segundo, California

• Responsible for all aspects of company’s current and future state of business processes, business systems and operations
• Spearhead planning, development, procurement, and implementation of enterprise IT solutions o Conduct gap analyses of business systems and processes to eliminate redundancies and inefficiencies o Complete market.
• Implemented company internal controls and developed operating procedures auditability and accountability
• Develop and implement program, project, and company-wide communication plans
• Manage company-wide recruiting, on-boarding/termination, performance reviews cycles, benefit enrollment, and employee reference material and handbooks

El Segundo, California, United States

• Provided external project management support for the City of Santa Monica in preparation of movement into a Living Building and 21st Century/Total Workplace environment
• Developed and managed a Project Management Plan which included: WBS, Project Objectives, Deliverables, Organizational Structure, Stakeholder Registry, Resource Plan, Project Master Schedule, Change Management Plan and.
• Provided Process Re-Engineering consultation to Department/Divisional Leadership to implement two new processes within Business License Permitting and initiation of new Utility Services o Utilized Process.
• Facilitated delivery of a Continuity & Sustainment Plan, outlining post-move project risks, mitigation strategies, employee and citizen feedback systems, and continued process improvements

Brea, California

• Implemented the build and release of a new PEGA application utilized to streamline case assignments and workflow across multiple lines of business
• Proposed, assessed, and fulfilled post-deployment improvements, configuration changes, and system enhancement opportunities
• Served as liaison between the line of business and technical partners to translate and create project requirements, test scripts, and acceptance criteria
• Ideated, organized, and executed a wide variety of intra- and inter- departmental projects
• Actively managed a team of Workflow Coordinators in an ever-changing and highly regulated environment

• Analyzed and produced daily reports to ensure all underwriting priorities were accomplished within competing service level agreement timeframes
• Enforced and contributed to the creation of procedure guidelines in order to identify and reduce process inefficiencies and training gaps
• Built and managed automated SharePoint lists to simplify, improve, and expand workflow scope

• Regularly recognized for exceeding monthly production and quality metrics
• Served as a subject matter expert for various pilot programs and system rollouts
• Responsible for customer correspondence, document collection, and final loan approval for purchase and refinance mortgages

Kentwood, Michigan

• Accountable for meeting monthly office sales and delinquency goals
• Provided consumer loan products and services from application to closing
• Collected payments and monitored trends in order to detect potential opportunities to improve customers’ overall credit profiles

Sparta, Michigan

• Provided front line financial services to customers, and balanced, audited, and controlled ATM, cash drawer, and vault within quarterly tolerance
• Responsible for administrative tasks, as well as onboarding and training new hires and branch promotions

M.S., Project Management With A Concentration In Aviation And Aerospace

B.B.A., Finance And Management

Activities and Societies: Sigma Kappa Sorority, Greek President's Council