Kellie Mieras Email & Phone Number

Manhattan Beach, Ca, Us

El Segundo, California, United States

• Manage all reoccurring taskers and stakeholder engagements • Conduct the EWS weekly branch meeting and submit updates through the Life Cycle Management Process (LCMP) for Delta and PEO awareness• Participate in strategic communications to prep bullet background papers, POM/SBE analysis, and high-level requests for information (RFIs) and briefings to include PMR and Staffer Day• Draft and coordinate Strategic Communication Plan for milestone program events• Transition team through various system changes and identifying solutions for streamlining branch processes

El Segundo, California

• Responsible for all aspects of company’s current and future state of business processes, business systems and operations• Spearhead planning, development, procurement, and implementation of enterprise IT solutions o Conduct gap analyses of business systems and processes to eliminate redundancies and inefficiencies o Complete market research, cost analysis, and source selection recommendations to leadership o Produce and deliver employee training and reference materials for internal systems and processes • Implemented company internal controls and developed operating procedures auditability and accountability• Develop and implement program, project, and company-wide communication plans• Manage company-wide recruiting, on-boarding/termination, performance reviews cycles, benefit enrollment, and employee reference material and handbooks

El Segundo, California, United States

• Provided external project management support for the City of Santa Monica in preparation of movement into a Living Building and 21st Century/Total Workplace environment• Developed and managed a Project Management Plan which included: WBS, Project Objectives, Deliverables, Organizational Structure, Stakeholder Registry, Resource Plan, Project Master Schedule, Change Management Plan and Milestones • Provided Process Re-Engineering consultation to Department/Divisional Leadership to implement two new processes within Business License Permitting and initiation of new Utility Services o Utilized Process Re-engineering workshop outputs to implement new processes o Facilitated implementation of future state processes • Facilitated delivery of a Continuity & Sustainment Plan, outlining post-move project risks, mitigation strategies, employee and citizen feedback systems, and continued process improvements

Brea, California

• Implemented the build and release of a new PEGA application utilized to streamline case assignments and workflow across multiple lines of business• Proposed, assessed, and fulfilled post-deployment improvements, configuration changes, and system enhancement opportunities• Served as liaison between the line of business and technical partners to translate and create project requirements, test scripts, and acceptance criteria• Ideated, organized, and executed a wide variety of intra- and inter- departmental projects• Actively managed a team of Workflow Coordinators in an ever-changing and highly regulated environment

• Analyzed and produced daily reports to ensure all underwriting priorities were accomplished within competing service level agreement timeframes• Enforced and contributed to the creation of procedure guidelines in order to identify and reduce process inefficiencies and training gaps• Built and managed automated SharePoint lists to simplify, improve, and expand workflow scope

• Regularly recognized for exceeding monthly production and quality metrics• Served as a subject matter expert for various pilot programs and system rollouts• Responsible for customer correspondence, document collection, and final loan approval for purchase and refinance mortgages

Kentwood, Michigan

• Accountable for meeting monthly office sales and delinquency goals• Provided consumer loan products and services from application to closing• Collected payments and monitored trends in order to detect potential opportunities to improve customers’ overall credit profiles

Sparta, Michigan

• Provided front line financial services to customers, and balanced, audited, and controlled ATM, cash drawer, and vault within quarterly tolerance• Responsible for administrative tasks, as well as onboarding and training new hires and branch promotions

M.S., Project Management With A Concentration In Aviation And Aerospace

B.B.A., Finance And Management

Activities and Societies: Sigma Kappa Sorority, Greek President's Council