Sales Associate
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. • Politely assisted customers in person and via telephone. • Earned management trust by serving as key holder, responsibly opening and closing store. • Strictly followed all cash, security, inventory and labor policies and procedures. • Greeted customers and provided excellent customer service. • Promptly and empathetically handled guest concerns and complaints. • Consistently provided friendly guest service and heartfelt hospitality. • Maintained smooth and timely operations in preparation and delivery of baked cookies and drinks. • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. • Received bakery products and supplies. • Practiced safe food handling procedures at all times. • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. • Led shifts while personally preparing food items and executing requests based on required specifications. • Trained new employees of night shift duties and procedures