Kris Korinek Email & Phone Number

Rogers, Arkansas, United States

Synetic Technologies, Inc. - End of Life Asset Management. R2, NAID, and ISO Certified. Secure. Protect. Manage. IT.

Springdale, Ar

Primary duties included supervising, coaching, and developing 8-12 direct reports at remote plant locations. Required interviewing and hiring for open positions; developing salary equalization and progression plans; conducting bi-annual collaborative performance reviews, monthly 1-on-1’s, and bi-weekly team meetings utilizing Zoom; ensuring strict team adherence to defined Service Level Agreements; defining and monitoring metrics for enterprise support tool (Remedy Support Console); submitting operational and capital budgeting estimates, performing periodic cost savings analysis, and monitoring asset disposal and retention. Secondary duties included acting as team lead for all MADO projects (mergers, acquisitions, divestitures, and outsourcing); providing inventory tracking management; assisting with disaster recovery plan; implementing and defining Service Level Agreement standards used across L1-L3 support groups; implementing and managing end user device life cycle program; and adhering to internal audit requirements.

Dakota Dunes, Sd

Primary duties included instructing and tutoring all levels of team members and managers on a wide variety of computer hardware and software problems, configurations, and questions. Required interfacing with clients in an attempt to accurately troubleshoot and repair intricate computer issues and problems with multiple brands and models of desktops and laptops; collaborating with end users, Helpdesk, Network Services, User Administration, Server Administration, and other IT support personnel to identify and resolve all issues affecting LAN/WAN environment; and assisting with the Intel capacitor failure issue. Secondary duties included Year 2K preparation and support and several enterprise software and hardware implementations including Dell Desktop and Laptop Platform, Windows 95 and Windows NT. Completed Microsoft certified courses in Windows NT, Windows 2000, and Windows XP.

North Sioux City, Sd

Primary duties included instructing and tutoring computer technicians, administrators, and technical advisors on advanced issues that arose during the configuring of software and hardware on all Gateway systems (including the full line of portable units). Secondary duties included acting as key contributor for Windows 95 training of Gateway corporate, portable, and lab technicians, as well as various major account sales personnel, writing numerous documents on the usability of Windows 95 with Gateway’s full line of portable units., and helping implement a technical support call center for Gateway 2000 in Houston, TX. Received awards as Escalation Technician and Tech Champion and completed comprehensive courses in Microsoft Windows 95, Microsoft Word 6.0, IBM OS/2 Warp, and Train the Trainer.

Omaha, Nebraska, United States

Primary duties included interfacing with customers, vendors, purchasing agents, employees, department heads, and store manager to provide a premium customer experience. Required public relations skills, affective merchandising, inventory controls, and employee training. Reorganized and maintained Home Improvement department resulting in a 40% increase in paint sales; earned over 50 Marks of Excellence throughout career; and was selected as Employee of the Month.

Omaha, Nebraska, United States

Primary duties included assisting consumer and business customers with various types of banking transactions. Required balancing cash drawer on daily basis, performing related bookkeeping operations, and cross-selling bank products and services to broad customer base.