Kwok Meng Liew work email
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Kwok Meng Liew personal email
Current : 1) Technical Services and consulting advice on NPL/PDI2) Certified First-Aid Trainer3) Certified Emergency Medical Technician (EMT)4) WSQ Advanced Certificate in Learning and Performance V1 ( ACLP v1)5) Certification in Code of Ethics for TrainerPast Experience as individual contributor: • Product Tester sales revenue results achievement. (US$450,000)• Accountable on Sales & Activities report-out to internal and external stake holders• Develop of customer engagement surveys to understand competition,• Work on budgeting cycle, purchasing requirements.• Develop and provide Educational programs for key accounts & key products• Create Marketing & Selling Materials to facilitate on Pre-Sales & Post-Sales selling customer experiencePast experience as people manager : *Manage a team of Product/Technical Support Engineers providing support with robust service strategy solution, demonstrating quality customer handling on product queries while achieving and monitoring Group KPI metrics and customer satisfaction objectives. *Liaison point of contact in managing customer critical issues providing professional consultation/advice and service and repair according to respective business needs *Collaborate with essential stake holders i.e marketing team on new product introduction (NPI) initiatives (projected US$ 800,000) , assisting product life-cycle management (PLM) on Inventory safety stocking, recommending spare part/ service contract pricing(maintain above 50% margin); work with supply chain team on spare inventory(approx. US$8 millions), needed to support customers' demand in the region.*Project Service leads : provide service consultation/advice to global marketing for projected revenue of US$600,000 on numerous new OEM product launch.*Student Mentor :Provide proven successful holistic program to Polytechnic interns during their 6 months internship.*BES committee member : Active member in the Biomedical Engineering Society(BES),Singapore
Lifemed Medical Services
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Product Support Manager, Medtech ServicesLifemed Medical Services Jun 2021 - PresentSingapore, SingaporeProfessional Technical consultation/advice on New Product Launch(NPL) /Product Development Initiation (PDI) ; Maintenance Service and Repair on Medical Devices.Starting with a humble thought during the 80’s when saw a video cassette record technician doing repair. That trigger me wanting to be an engineer. Later joined in medical industry in the 90’s after national service as combat medic till now.Believe in Dedication with passion ”Objective- Twenty plus experience in healthcare . Aim to provide quality services and continuous improvement to customers satisfaction .
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Training Program ManagerAccredited First Aid Pte Ltd Jun 2021 - PresentSingapore(1) Corporate Training Services and Incentive Course Providers ( 85491 ) provides Life Skills Training Activities ( 2 ) Wholesale of Medical , Professional , Scientific , Precision Equipment ( 46592 ) provides Medical Supplies
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Regional Product Support Manager,ApacMedtronic Minimally Invasive Therapies Group Jan 2016 - Aug 2020SingaporeResponsible for identifying critical items necessary to support the current and future needs of the Asia business and also responsible for the management and maintenance of spare parts, service contracts and all aspects of our service offering portfolio.The focus is on spare part pricing and availiablilty, implementation of the systems for tracking of spare parts,and procurement and upkeep of test and demo equipment for trobleshooting at the local Technical Service centres , this include on improving on Technical Service's ability to market current and future service offerings to customer in collaboration with the regional marketing teams.Assigned with additional responsiblilty in lead Technical support team which are accountable for the delivery of education, technical troubleshooting and support for capital equipment installed in Asia.Provide continuous Technical Support/Service Strategy on the Product through End of Life and End of Support. -
Regional Product Support Manager, AsiaCovidien Jan 2012 - Jan 2016SingaporeResponsible for identifying critical items necessary to support the current and future needs of the Asia business and also responsible for the management and maintenance of spare parts, service contracts and all aspects of our service offering portfolio. The focus is on spare part pricing and availiablilty, implementation of the systems for tracking of spare parts,and procurement and upkeep of test and demo equipment for trobleshooting at the local Technical Service centres , this include on improving on Technical Service's ability to market current and future service offerings to customer in collaboration with the regional marketing teams.Assigned with additional responsiblilty in lead Technical support team which are accountable for the delivery of education, technical troubleshooting and support for capital equipment installed in Asia.Provide continuous Technical Support on the business which in the near term through its announced transition.
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Regional Ts EngineerCovidien Dec 1999 - Dec 2011Singapore• Provide professional Technical support/Consulation to Asia Pacific Covidien office & distributors on our Covidien range of products.• Provide Technical/Sale product Training to our Asia Pacfic Covidien & Distributor on our Covidien range of Product • Mentor the Industrial-Attachment student by providing adequate Training & guidance so that they can assist to local Customer Support Engineer (CSE) in Hopistal & Workshop.• Organise Periodic Teleconference with US Technical Support on update & quality feedback on Covidien range of Product • Attend and successfully complete Service Training in the USA and Singapore conducted by trainer on Covidien range of product.• Verified accurately & Approved warranty claims submitted by Regional Covidien office & distributors.• Manage & follow-up fully on Product recall/upgrade & give feedback/recall status to Regulatory & Product Monitoring Group weekly. • Organise the process and functions of the Regional Singapore Service centre so as to ensure the following :1. Product arriving for repair is properly documented and return product to the customer minimum turn-around time.2. Ensure Tooling and test equipment is well maintained, calibrated and available so as to use for the provision of quality service.3. With the co-operation of the Service coordinator, ensure all defective product replaced by way of repair, is properly returned to the factory under Return Goods Authorisation for failure investigation.4. The management of service training inventory so as to ensure all training demo are fully serviceable and available for use at the various service-training classes.
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Senior Technician, Biomedical EngineeringMount Elizabeth Hospital Pte Ltd Apr 1999 - Dec 1999Singapore-Provide level 2 Service and maintenance of All hospital Medical and Laboratory equipment(e.g. Electro-surgical unit, infusion , syringe , thoracic suction pumps ; physiological , vital signs monitors ; volume , pressure ventilators ; anesthesia machines ; defibrillators ; centrifuges )-Commission and verify electrical safety tests of Medical and Laboratory equipment according to IEC601-1 or other safety specification-Co-ordinate and purchase of spare parts from suppliers.-Raise work orders for equipment being sent to suppliers for repair.-Recommend and issue condemn certificate of equipment which were beyond servicing and Obsolete-Assist & Support fellow colleagues in MET,GH and ESH on the level 2 Service & maintenance of hospital equipment-Installation and Commissioning of Hospital 's new purchased equipment. · Recommend and issue condemn certificate of equipment which were beyond servicing and Obsolete
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Technical Officer, Biomedical EngineeringChangi General Hospital Apr 1997 - Apr 1999Singapore-Provide level 2 Service and maintenance of All hospital Medical and Laboratory equipment(e.g. Electro-surgical unit, infusion , syringe , thoracic suction pumps ; physiological , vital signs monitors ; volume , pressure ventilators ; anesthesia machines ; defibrillators ; centrifuges )-Commission and verify electrical safety tests of Medical and Laboratory equipment according to IEC601-1 or other safety specification-Co-ordinate and purchase of spare parts from suppliers.-Raise work orders for equipment being sent to suppliers for repair.-Recommend and issue condemn certificate of equipment which were beyond servicing and Obsolete-Assist & Support fellow colleagues on the level 2 Service & maintenance of hospital equipment-Installation and Commissioning of Hospital 's new purchased equipment.
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Senior Technician, Biomedical EngineeringIndeco Engineers Pte Ltd May 1994 - Apr 1997SingaporeIEPL C/O NATIONAL UNIVERSITY HOSPITAL-Provide level 2 Service and maintenance of All hospital Medical and Laboratory equipment(e.g. Electro-surgical unit, infusion , syringe , thoracic suction pumps ; physiological , vital signs monitors ; volume , pressure ventilators ; anesthesia machines ; defibrillators ; centrifuges )-Commission and verify electrical safety tests of Medical and Laboratory equipment according to IEC601-1 or other safety specification-Co-ordinate and purchase of spare parts from suppliers.-Raise work orders for equipment being sent to suppliers for repair.-Recommend and issue condemn certificate of equipment which were beyond servicing and Obsolete-Assist & Support fellow colleagues in Tan Tock Seng on the level 2 Service & maintenance of hospital equipment-Installation and Commissioning of NUH and Alexrandra Hospital 's new purchased equipment.
Kwok Meng Liew Skills
Kwok Meng Liew Education Details
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Electronic Engineering -
Singapore Technical InstituteElectronics Engineering -Video Systems
Frequently Asked Questions about Kwok Meng Liew
What company does Kwok Meng Liew work for?
Kwok Meng Liew works for Lifemed Medical Services
What is Kwok Meng Liew's role at the current company?
Kwok Meng Liew's current role is Med Tech Services | Trainer | Consultant.
What is Kwok Meng Liew's email address?
Kwok Meng Liew's email address is kw****@****nic.com
What schools did Kwok Meng Liew attend?
Kwok Meng Liew attended Temasek Polytechnic, Singapore Technical Institute.
What are some of Kwok Meng Liew's interests?
Kwok Meng Liew has interest in Reading Books, Social Services, Technologies, Education, Environment, Health.
What skills is Kwok Meng Liew known for?
Kwok Meng Liew has skills like Medical Devices, Troubleshooting, Cross Functional Team Leadership, Testing, Capital Equipment, Product Launch, Iso 13485, Biomedical Engineering, Product Development, Hardware Diagnostics, Training, Healthcare.
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