Sr. Medical Education Coordinator
Naples, Florida Area
Promoted twice during my tenure at Arthrex, I proved my effectiveness as a manager and cross-functional team leader. In addition to building relationships with 700+ top surgeons and sales personnel around the world, I championed for, and then implemented, a redesign of major program processes resulting in a 125% increase in customer interaction events in a one year period. Responsible for the customer experience, and nurturing relationships with surgeons and distributors alike, I subsequently hired and managed two additional employees for the medical event team in order to run up to 60 events held daily at 6 different facilities around the country. Through exemplary leadership and analytical problem solving I built a program that maintained a consistent and positive experience for customers interacting with Arthrex, many for the first time.