• Serve as Lead Product Manager / Senior Product Manager, reporting to the Director of Marketing and Product, General Manager, and Chief Digital Officer (CDO); manage a team of two product owners (product managers) to ensure effective product development and execution.• Manages the development of Configure Price Quote (CPQ) solution and an e-commerce visualizer, encompassing multiple product lines on a platform service.• Developed a "Self-Service" feature from 0 to 1, empowering customers to manage their software in real-time and significantly reducing the volume of service tickets directed to professional services.• Manages team resource allocations and budgets across multiple products including lift and ships with shared resources.• Forecasted resources and built roadmaps extending out for two years (stakeholder and customer facing.• Implemented multiple enterprise integrations (CRM, ERPs), including PDM.• Meeting regularly with CSM, Integrations/Onboarding, Analytics and Support teams to deliver successful product enhancements based on thorough customer understanding, usage metrics and user story analysis.• Works closely with the director/lead engineer and the development/engineering team with approximately eight (8) engineers (back-end and front-end engineers) and two (2) UI/UX developers.• Took product and features from vision concept to reality.

• Developed, managed, and led gap-bridging solutions between product capabilities and B2B customers’ expectations by focusing on their pain points; collaborated with engineering, marketplace, sales, product, and CSM.

• Software Development Start-Up (bootstrapped): Led a development team creating new SaaS product features for B2B and B2C e-commerce that enhanced millions of customer experiences. • Data Analytics: Developed the framework for reporting metrics and an analytical system that providesKPIs, product metrics to stakeholders, and automating internal assignment ticketing.Achievements:• Increased customer approval for augmented reality assets 2022 Q4 65%, 2023 Q2 92%, and 2023 Q3 99%.• Harnessed Stable Diffusion and Generative AI to generate metadata tags for 100,000+ products, reducing manual efforts.• Developed scalable technology solutions for customers, and 80% of solutions became features that scaled.

• Led the development of an AR/VR product pipeline for the virtual shopping experience, leading to a40% increase in customer engagement. The process was proven within 6 months.• Customer Experience: Supported the customer technology experience at brick-and-mortar storesthat increased sales of out-of-stock items by 42%• Supported home goods sales of approximately $10 billion annually.• 1 of 1,100 laid off in August 2022

• Volunteered during the COVID-19 pandemic, spearheading the business development of the supplychain for a ventilator medical device, resulting in the acquisition of Emergency Use Authorization(EUA) through the Food and Drug Administration (FDA).

➞ Freelance to assist on engineering projects

➞ Full-time temp position during grad school

➞ Full-time internship during grad school

➞ Internship to part-time during undergrad