Kristy Mohun Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Vancouver, BC And Toronto ON

• Managed 10 team members; continually supported their growth and development while simultaneously supervising the overall function and efficiencies of the CX department.
• Facilitated individual Quarterly Connects with team members in addition to delivering bi-weekly performance reviews
• Increased team's overall performance review score by 20% in one month
• Developed an SOP in compliance with Health Canada in the event of a reported adverse reaction for CX, Quality Assurance, and… Show more Managed 10 team members; continually supported their growth and development while.
• Developed an SOP in compliance with Health Canada in the event of a reported adverse reaction for CX, Quality Assurance, and Regulatory departments to adhere to
• Project Lead for redeveloping CX’s two-week training program for new hires; presented long term business proposal to senior management

Vancouver, BC

• Quickly advanced into Floor Support role overseeing team member interactions, ensuring productivity and quality standards are being met and recognizing any notable customer support trends
• Responsible for creating and managing the department’s schedule of 25+ team members in conjunction with covering 5 different contact channels
• One of the first team members to join the newly established TX Team; a support line for in-store team members for any store related questions, concerns, or… Show more
• One of the first team members to join the newly established TX Team; a support line for in-store team members for any store related questions, concerns, or inquiries
• Supported with development of CX training program and developed a comprehensive training manual as a resource for new team members
• Recipient of a CX Award for dedication and commitment to role and team Show less

Vancouver, BC

• Selected by management to transfer to Customer Care at Aritzia's head office from store
• Consistently ranked 8/10 by management based on KPI metrics for salesperformance by building genuine relationships with clients to maximizesales
• Effectively handled numerous high-risk cases, ensuring a positive andconstructive outcome for both Aritzia and customer
• Maximizing customers' last moment and providing a world classexperience

West Vancouver

• An integral person in opening the West Vancouver office; one of three new BC offices integrated into Canada a part of the luxury European real estate brand.
• Built EV West Van's social media presence across five social media channels adhering to brand guidelines, developing the voice of the brand and devising new strategies to establish the company within our community
• Supported in lead generating initiatives; devising strategies on how to saturate market, gain leads and strengthen… Show more An integral person in opening the West Vancouver office; one of three new BC offices.
• Supported in lead generating initiatives; devising strategies on how to saturate market, gain leads and strengthen relationships with past clients
• Assisted multi-million dollar producing sales agents in administrative and office duties as well as lead generating initiatives
• Performed conveyance support calculating agent commissions and managing West Vancouver office’s accounts receivables Show less

Vancouver, Canada Area

• Individually selected to assist and support Customer Care at head office during peak seasons
• Frequently recognized opportunity areas to enhance in-store operation efficiencies, devising new procedures and guidelines to increase productivity
• Coached and mentored new cashiers and sales advisors on how to appropriately respond to customer feedback
• Assisted in executing numerous Client Appreciation events
• Maximizing customer’s last moment and providing a world class… Show more
• Maximizing customer’s last moment and providing a world class experience

Vancouver, BC

• Consistently ranked 8/10 by management based on KPI metrics for sales performance
• Repeatedly exceeded Top Sales Performance Criteria by providing exceptional customer service and building genuine relationships with clients to maximize sales

Providing lead generation support for upcoming documentaries on CBC’s Doc Zone and The Nature of Things; responsible for developing databases and implementing lead-based strategies to capture target audiences directly affected by documentary’s focus.

West Vancouver, BC

• Implemented CRM systems with the use of Constant Contact, Top Producer, direct mail-outs and client activity reports
• Collaborated and designed new company website, feature sheets, brochures, ad mail and client birthday cards with launch of new team branding
• Initiated team marketing meetings with product reps, subsequently designed and ordered various products with launch of new branding
• Organized, planned, and managed client appreciation event with 150… Show more
• Organized, planned, and managed client appreciation event with 150 guests
• Researched and compiled information for prospective listings in a Comparative Market Analysis (CMA), analyzing neighbouring property values to assess home‘s worth - to then be presented by lead agents

Milton, ON

• Scheduled buyer-broker showings, contacted and confirmed with vendors, logged phone calls using Lone Wolf
• Formatted, updated and maintained daily newsletter and residential/commercial listing status
• Paged announcements, registered offers and price changes to agents
• Broker loaded and inputted new listing information into Toronto and regional database
• Continually maintained accurate records of seller’s contact information and showing instruction requests to ensure… Show more
• Continually maintained accurate records of seller’s contact information and showing instruction requests to ensure proper communication between seller, showing agent and listing agent

Milton, ON

• Providing exceptional customer service while following proper golf etiquette to elite club members and numerous celebrity guests at Clublink's Greystone G.C., a Prestigious Level club
• Establishing strong relationships with members within a professional capacity
• Facilitating food and beverage components of sponsored charity and corporate tournaments
• Tended bar for special events including private functions, fundraisers, weddings, and Greystone's member events

Milton ON, Whistler BC, Vancouver BC

• Contributed to the Milton store’s success in earning 100% on health audit - a top 10 Canadian ranking
• Trained and mentored 10 new employees in four different branches
• Received 100% for customer satisfaction on “secret shopper” reviews
• Executed head office’s promotional strategies for seasonal product launch
• Effectively managed high traffic volume during the 2010 Olympic Games in Whistler, B.C.

Noosa Heads, QLD, Australia

• Multi-tasked between tending bar and serving tables in an upscale environment
• Member of a team to plan and prepare for special events such as weekly band performances, New Years Eve, cocktail competitions, and private functions such as birthdays, anniversaries and private dinners
• Tended bar during private events
• Hosted and took part in a cocktail competition sponsored and run by 42Below Vodka

Noosa Heads, QLD, Australia

• Assisted Queensland’s top wedding planner, Kim Eibrink-Jansen
• Interpreted bridal couples’ vision with design and set-up for ceremony and reception
• Provided on site catering, bar tending and decorating support to wedding planner

Whistler, BC

• Continuously met daily sales goals through peak tourist season and off-season
• Helped in organizing and receiving incoming and outgoing shipments of merchandise
• Developed knowledge in product care and retail selling
• Involved in set-up of promotional displays and ensured effective product placement throughout the store
• Effectively managed high traffic volume during the 2010 Olympics in Whistler

Kelso

• Instructed students from age five to adult at Glen Eden's Ski and Snowboard School, Canada’s second largest snow school
• Effectively adjusted teaching methods and techniques to meet students' abilities
• Monitored and examined classes of up to 12 students and wrote individual end-of-season evaluations with recommendations of students' next season progression
• Mentored and trained eight apprentice instructors, provided feedback and reported their progression to… Show more
• Mentored and trained eight apprentice instructors, provided feedback and reported their progression to management
• Acquired numerous returning customers and had several personal requests

Diploma, Marketing

Business Administration And Management; Marketing