Keenan Monnett Email & Phone Number

Fairborn, Ohio

• Support Headquarters Air Force Materiel Command Depot Maintenance Accounting and Production System (DMAPS) Program Management Office as Information Assurance Officer for DMAPS. Interpret and implement NIST, Department of Defense (DoD), Air Force, and Defense Information Systems Agency (DISA) C&A related policies and procedures and ensure compliance. • Function as central point of contract and coordinates security management efforts involving DMAPS acquisition support and security projects involving numerous DoD agencies and locations.• Manage technical refresh projects and other large scale IT and security projects to ensure continuity of operations throughout project timelines.• Identify elements of Air Force systems engineering (SE) practice and management to provide and sustain per the tailored Business and Enterprise System (BES) Process Directory (BPD), in a timely manner, cost-effective products and systems that are operationally safe, suitable, and effective. • Provide PM support services and engage in security orientation, training and awareness programs and develop common plans, procedures, checklists, forms, and templates that support acquisition security in the system life cycle management and systems engineering processes.

Phoenix, Arizona

• Provided end users with first line of support for all IT and EHR related issues, focusing on response time and quality of service.• Created and escalated tickets using Symantec Altiris ServiceDesk. Added user notes and communicated status with end users as needed.• Triaged system downtimes and communicated system statuses and expected resolutions to end users. • Followed HIPAA guidelines relating to the protection of personal medical information and application configuration.• Established a knowledge base for technicians and end users to use to solve common or recurring problems.