• Developed strategy for org change project to launch Claims Service Centre (CSC). Provided staffing justification for additional capacity of 8 FTE to adjust high frequency/low severity claims as claim volume grew following integration. • Grew CSC to 11 members, supporting 6 different lines of business. Responsible for performance and technical management for “pipeline talent”. Have successfully promoted 4 members of my team to roles of increasing complexity. • Facilitated a number of… Show more • Developed strategy for org change project to launch Claims Service Centre (CSC). Provided staffing justification for additional capacity of 8 FTE to adjust high frequency/low severity claims as claim volume grew following integration. • Grew CSC to 11 members, supporting 6 different lines of business. Responsible for performance and technical management for “pipeline talent”. Have successfully promoted 4 members of my team to roles of increasing complexity. • Facilitated a number of optimization initiatives augmenting workflow. Utilized existing technology and developed requirements for new technology. Implemented final deliverables, facilitated training, support and issue management. • Worked closely with claims senior leadership to develop dashboards demonstrating KPIs, staffing justification, and volume. Show less

• Worked with Claims management team to identify and execute on internal operational improvement opportunities.• Embedded Claims Career Path and rotational program for all new hires in Claims. Impacted 25+ employees to date. • Managed over 85 legal vendor partnerships. Facilitated Canada wide implementation of T360 Platform to 100+ employees.• Worked with Senior Leadership and Finance to facilitate annual budgeting process for claims department for the newly integrated org. Focused… Show more • Worked with Claims management team to identify and execute on internal operational improvement opportunities.• Embedded Claims Career Path and rotational program for all new hires in Claims. Impacted 25+ employees to date. • Managed over 85 legal vendor partnerships. Facilitated Canada wide implementation of T360 Platform to 100+ employees.• Worked with Senior Leadership and Finance to facilitate annual budgeting process for claims department for the newly integrated org. Focused on projections for T&E, learning & development, outsourced arrangements and overhead costs.• Contributed to business wide operations initiatives. Acted as Claims Champion on integration related matters. Show less

• Handled over 320 claims during tenure, 300 different insureds. Evaluated coverage, liability & exposure collaborating with defence counsel on Errors & Omissions, Director & Officers, Employment Liability, and Reps & Warranties claims.• Negotiated six-figure settlements on Chubb’s behalf at mediations across Canada and the United States. Manage an inventory of specialty claims with ranging complexity from initial notice through to resolution.The process requires:•… Show more • Handled over 320 claims during tenure, 300 different insureds. Evaluated coverage, liability & exposure collaborating with defence counsel on Errors & Omissions, Director & Officers, Employment Liability, and Reps & Warranties claims.• Negotiated six-figure settlements on Chubb’s behalf at mediations across Canada and the United States. Manage an inventory of specialty claims with ranging complexity from initial notice through to resolution.The process requires:• Investigating and analyzing legal liability to determine financial exposure.• Collaborating with defence counsel to establish litigation strategy.• Negotiating on behalf of Chubb and clients to achieve effective settlement and resolution.• Interpreting coverage and composing coverage positions.Act as a technical resource within the claims organization with respect to:• Representations and warranties and other transactional risk products, with respect to coverage and claim adjudication.• Canadian and U.S. employment law as it applies to coverage and claim adjudication.Special projects:• Designed and implemented strategy to improve internal audit scores. Project led to 20 pointimprovement in certain categories, representing the largest increase internationally in the history ofinternal audit programme.• Leading the Toronto Social Activity Committee. The committee is made up of thirty Chubb employees which plan and execute company events such as the summer activity day and the holiday party. Show less

Worked across all lines of business including: property claims, automobile claims, casualty claims (auto bodily injury & general liability), and specialty claims (D&O, EPL, E&O, Fidelity). Responsibilities included:• Analyzing first reports and promptly contacting insureds and claimants.• Promptly and appropriately developing the file to provide accurate and timely investigation and loss analysis.• Identifying potential fraudulent claims.• Effectively evaluating claim… Show more Worked across all lines of business including: property claims, automobile claims, casualty claims (auto bodily injury & general liability), and specialty claims (D&O, EPL, E&O, Fidelity). Responsibilities included:• Analyzing first reports and promptly contacting insureds and claimants.• Promptly and appropriately developing the file to provide accurate and timely investigation and loss analysis.• Identifying potential fraudulent claims.• Effectively evaluating claim facts and negotiating claim settlements.Special projects included:• Establishing guidelines for vendor management.• Developing Canadian addendum to global catastrophic claim response plan. Show less