Karl M. Email & Phone Number

Ocala, FL, US

Bethesda, Maryland, United States

In my current role, directly responsible for 25M book of business leading a national government team of Client Success Managers with a focus of mentoring Customer Success. This includes onboarding, adoption, and utilization of Get Well's SaaS based products for patient engagement.Provides leadership and vision for the government Client Success organization.

Bethesda, Maryland, United States

Promoted to Client Service Director managing over 50 government healthcare facilities and 20 direct reports responsible for defining value on investment through the use of patient engagement solutions.Maintained 90% or greater renewal of $25 million book of business for over 5 years.Accountable for providing return on investment in clinical outcomes while.

Malcom Randall VA Medical Center, Gainesville, Florida

Managed SaaS patient engagement system as on on-site resource post implementation delivering outcomes while driving utilization through a defined value realization plan.Awarded "Patient Safety" award during national client conference for developing a process using technology that reduce patient falls by 30%.Provided recommendations and input to training.

Tripler Army Medical Center, Hawaii

Served as Health Care Specialist/Non-Commissioned Officer responsible for administrative support of both field and garrison health care services/facilities.Continuously promoted throughout 21 year career culminating in selection as First Sergeant (Operations Manager) for the largest medical company in the US Army.Awarded Bronze Star Medal for his.

Bs-Information Technology Management, Information Technology

Mha/Health Care Administration, Business Administration, Management And Operations