Kim Palmer Email and Phone Number

• Founded and successfully grew a home improvement / makeover business that successfully serviced over 1,500 clients in four states• Specialized in defining and deploying customer relationship management (CRM) lifecycle architectures for clients from presale prospecting to point of purchase and customer advocacy• Assembled, trained, and supervised service teams renowned for exemplary customer service and consistently maintained customer retention / reorder rates in excess of 90%• Designed and directed project management and business operations workflows from initial estimating to scheduling, hiring and training employees, installation contractors and customer service technicians

• Responsible to oversee more than 120 independent and corporate owned dealerships for a manufacturer and distributor of residential garage storage systems. Instrumental in increasing sales in the dealer channel over 115% in a three-year period.• Accountable for growing the number of dealerships by recruiting and training independent business people. Also responsible to hold existing dealers accountable, provide coaching, and cancel dealerships when necessary.• Developed all sales training and business development events for the dealer channel including annual dealer conferences, new dealer training, and ongoing business training. • Oversaw Product Managers to insure sales growth of product categories and to facilitate the delivery of exceptional service to the dealers.