Operations Manager, Avoke Analytics
Current(The AVOKE business was acquired by West Corp. - now Intrado - in June, 2018.)Responsible for all systems and network management for a business providing call center analytics including points of presence in U.S. and U.K., and Asia/Pacific region. Essential deliverables: telephony services, security/compliance, services monitoring.“Critical resource” for business unit sale and acquisition due to breadth of responsibilities, knowledge and expertise.Led virtualization DevOps for public cloud deployment (“bare-metal”, multiple virtualization technologies, to Kubernetes). Managed continuing information security assessment and monitoring processes, primary customer contact for network and telephony implementation projects and service providers.Responsible for strategic direction for hybrid and multiple-cloud, network architecture and information security for business unit, and customer requirements for connectivity and security.
