Kristen M. Ritzinger Email & Phone Number

Hartford, Connecticut, United States

Remote

✓ Established a thriving solo practice as a life and trauma coach, working with veteran military clients and women suffering from PTSD. Worked too, with parents and children in crisis situations, offering the coaching and support necessary to prompt a better understanding of self, increased self-regulation, and decreased anxiety.

Remote

Glastonbury, Connecticut, United States

Hartford, Connecticut Area

Concord, Ma

Originated role and oversaw an end-to-end reinvention and expansion of childcare services at The Thoreau Club. Developed highly successful new programs and member engagement initiatives resulting in a 50% increase in family participation.✓ Increased event revenues by 30% during tenure through competitive and customer analytics-driven new program development, working hand-in-hand with Marketing Team to generate awareness and excitement, and introducing a comprehensive new Event Staff training program yielding rapid results. ✓ Guided a full remodel of childcare center within unheard-of 10-week timeframe and aggressive budgetary constraints, resulting in a sustained 50%+ increase in attendance.✓ Noted for ability to seamlessly transition from strategic to tactical roles, and serve as the primary point-of-accountability for the success of new initiatives.

Stanford, Ca

✓ Resolved key capacity and functional roadblocks affecting faculty staff housing at the university, driving end-to-end initiatives in office reconfiguration, new technology implementation, and continuous improvement of core operations.✓ Led turnaround of stalled electronic archiving initiative affecting hundreds of university-owned properties. Gained consensus for a new path forward, and successfully launched new solution offering real-time, online status and tracking of all properties. Recognized as a key contributor to greater cost efficiency and planning capabilities.

Walnut Creek

✓ Generated a 20% increase in revenues for practice through a comprehensive modernization and services improvement strategy yielding a major improvement in paid accounts, and justifying a 15% rate increase for existing patient base. ✓ Guided full-scope transition of employee medical record (EMR) to online system.

San Francisco Bay Area

✓ Mentored/coached ATB students to ensure they reached the goals needed to maintain program standing. Maintained program manager’s calendar, met with and coached at-risk students pursuing GED and college degrees. Maintained responsibility for all ATB student records in PeopleSoft.

Oakland, Ca

San Francisco Bay Area

Greater Los Angeles Area

✓ Raised the level of support and service to clients spanning the entire West Coast region, acting as product champion for Payforce system and leading a high-performance team.✓ Prior role as Senior Client Services Consultant (1993-2002).