Kevin Sampson Email & Phone Number

Greater Boston Area

Work with management to help develop an annual strategic plan and then drive or support key initiatives related to the implementation of that plan. Develop, oversee and help implement programs and projects that support the department’s vision and plans.Act as main point of contact for consultancy to gather requisite data, materials, and resources, connect to key stakeholders, and solicit input and feedback.Suggest programs to implement, track results and resolve problems that may come up.Ensure employees have the skills and experience needed to support its business goals. Brainstorm both short-term and long-term milestones and goals.

Boston, Ma

Manage Business Unit for Eastern U.S. region. Manage P&L, forecast and track BU performance. Create, lead and supervise high performance teams. Provide performance management, coaching, training and development plans to move teams to the optimum level of performance. Implement efficient, robust and quality oriented account management and production programs for all major accounts for the eastern region. Conduct analysis for the continual improvement of these programs. Ensure that all account initiatives conform to the framework laid out in the MSA, SLA and ISO quality specifications. Own relationships with customers working closely with the Sales Managers, Sr. Directors and production teams to optimize delivery, client satisfaction and profitability. Assist Sales Team in developing customer goals and strategies. Identify and nurture business opportunities.

Boston, Ma

Build Production and Account Management capacity for the regional business unit. Institute operational capabilities, including all required tasks and logistics to successfully serve clients and meet revenue targets. Develop and hire staff and build operational infrastructure. Ensure account retention and growth to meet specified revenue goals as well as client satisfaction ratings. Manage strategic account relationships and the execution of account-appropriate growth strategies. Provide proactive consultative services to clients for the identification and development of value-adding solutions. Evaluate account growth potential to determine priorities and required resource allocation. Ensure that established processes and practices are effectively executed.

Boston, Ma

Manage and implement client global localization projects for websites, software, eLearning, mobile devices and gaming across multiple verticals. Develop project proposals, project plans, budgets and documentation. Retain and grow strategic client relationships through service and technology lead development. Participate in sales meetings and RFP processes as SME to help close deals. Consult and educate clients to maximize the efficiency and cost effectiveness of localization initiatives. Manage junior level account managers and review and approve project proposals. Set goals for, mentor and develop direct reports.

Copenhagen, Denmark

Identify, devise, and implement customized client solutions which support clients’ global business objectives and needs. Conduct strategic planning meetings with clients as well as product launches. Design and deliver customized client demonstrations, presentations, and marketing materials. Market and promote products to ensure visibility and profitability. Test development ideas with clients to ensure new product launches are on target. Consult and educate clients and internal employees on product features.

Boston, Ma

Manage global Client Services department and staff. Analyze, develop and improve department infrastructure. Manage and grow global client accounts. Increase revenue through client referrals. Manage company operations. Develop systems and processes to decrease costs and improve productivity. Create budgets and monitor P&L. Forecast monthly and quarterly revenue projections. Oversee vendor relationships. Manage office facilities.

Boston, Ma & Prague, Czech Republic

Recruit, hire, train, and manage staff of 60 employees. Maintain and measure Quality Assurance. Conduct client needs assessments and create customized program solutions. Ensure healthy profit margins. Manage office operations including staff schedules, inventory and facilities.

Ma, Intercultural Management

Ba, Religion & Philosophy