Kathy Schwartz

Kathy Schwartz Email and Phone Number

Strategic Customer Marketing | Digital Mindset | Product | Voice of Customer | Communications | Cross functional leader | US Navy Veteran @ Pfizer
Kathy Schwartz's Location
Allentown, Pennsylvania, United States, United States
Kathy Schwartz's Contact Details
About Kathy Schwartz

I am a passionate, innovative CX marketing professional with more than 15 years experience delivering customer-centric solutions that help drive retention and sales while lowering costs. I enjoy the complexities of the healthcare provider journey, building solutions that will drive brand loyalty. For example, I saved more than $1.2M redesigning the reverse logistics platform for a recent employer which led to increased customer satisfaction and saved time. I'm a champion for change and thrive in matrixed organizations leading collaboration across teams to think “outside in” when executing strategies. I'm not afraid to roll up my sleeves to get the job done and can easily transition from User Acceptance Testing to senior-level presentations.Open to positions with companies that align to my values and will enable me to continue strengthening my CX leadership and skillset. Please contact me directly at kathymschwartz@gmail.com.

Kathy Schwartz's Current Company Details
Pfizer

Pfizer

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Strategic Customer Marketing | Digital Mindset | Product | Voice of Customer | Communications | Cross functional leader | US Navy Veteran
Kathy Schwartz Work Experience Details
  • Pfizer
    Director, Us Vaccines Contract Strategy And Operations
    Pfizer Sep 2023 - Present
    New York, New York, Us
    Lead the US 2024 mRNA influenza vaccine contract launch strategy development and execution. Identify synergies in customer contracting and operational customer needs within the Pfizer mRNA seasonal vaccines portfolio. Be a champion for customers and bring the outside-in lens to all strategies.
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  • The Janssen Pharmaceutical Companies Of Johnson & Johnson
    Product Director, Hcp Customer Experience
    The Janssen Pharmaceutical Companies Of Johnson & Johnson Aug 2021 - Sep 2023
    Raritan, New Jersey, Us
    - Created and implemented Vaccines CX vision and promise, establishing foundation for 2023 Business Plan and retail marketing launch strategy. - Led retail market research and persona development, driving innovative launch program.
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  • Sanofi Pasteur
    Director, Customer Experience
    Sanofi Pasteur Nov 2018 - Aug 2021
    Paris, France, Fr
    - Expanded offerings by developing and implementing first CX function across 3 vaccine franchises.- Redesigned vaccine returns process, saving ~$1.2M and increasing customer satisfaction, with 89% of respondents “highly satisfied” with new process.- Developed engagement framework, solving credit hold challenges impacting ~2% of top Integrated Delivery Network (IDN) customers.- Resolved outstanding credit balances totaling ~$30M via collaboration with finance team.- Led 50-member closed-loop feedback network, identifying and solving customer pain points.Implemented natural language processing (NLP) engine, analyzing ~180K customer calls per year for CX Key Performance Indicators (KPIs) used to support business cases for CX projects.
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  • Sanofi Pasteur
    Deputy Director, Customer Experience
    Sanofi Pasteur May 2017 - Nov 2018
    Paris, France, Fr
    Responsible for evolving Sanofi Pasteur's customer centric strategy through collaboration across all Commercial Operation functions. Focus includes ensuring business goals are aligned to our customers' needs and our capabilities exceed customer expectations.
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  • Sanofi Pasteur
    Deputy Director, Influenza Vaccines Commercial Operations Team
    Sanofi Pasteur Nov 2015 - May 2017
    Paris, France, Fr
    - Built new influenza vaccine reservation interface on ~$2B eCommerce platform, driving reorders in season. - Created IDN engagement framework, facilitating pre-contract discussions and identifying customer challenges in procuring, ordering, and implementing influenza immunizations.- Met in-season patient promotional needs by shortening customer resource delivery by 3 months.- Recognized for driving high satisfaction and retention across key IDN customers with Global Business Innovation Award.
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  • Sanofi Pasteur
    Deputy Director, Product Marketing, Fluzone Intradermal Quadrivalent Vaccine Brand Team
    Sanofi Pasteur Oct 2014 - Nov 2015
    Paris, France, Fr
    - Developed national nurse education program, partnering with external agency to train nurses at 2.6K customers and minimize operational challenges.- Created and managed Medical Education Marketing Program training 10 health care providers to deliver the value benefit of ID QIV and enhanced program to include hands-on demonstration session. - Redesigned convention graphics to focus on the device as a traffic driver to the booth.- Launched non-personal program on Medscape targeting 36,802 Fluzone customers and an additional 58,218 PCPs, NP/PAs who immunize against influenza driving awareness of product in-office time savings.
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  • Sanofi Pasteur
    Deputy Director, E-Marketing
    Sanofi Pasteur May 2011 - Oct 2014
    Paris, France, Fr
    - Lead the customer experience strategy for the billion dollar sales channel, VaccineShoppe.com. - Redesigned omnichannel patient resources, saving sales force time and increasing use across all segments.- Boosted awareness of high-dose influenza vaccine by leading omnichannel marketing strategy for specialty physicians.- Implemented digital measurement platform for analyzing channel performance including Web, email and other non-personal promotion channels.
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  • Times-Shamrock Interactive
    General Manager
    Times-Shamrock Interactive Jan 2009 - May 2011
    Scranton, Pa, Us
    Responsible for identifying and executing new revenue models to diversify our strengths and increase our value to the communities we serve. Also responsible for developing new products to attract new audiences for our advertisers.
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  • Times-Shamrock Interactive
    Director, Audience Development
    Times-Shamrock Interactive Feb 2008 - Jan 2009
    Scranton, Pa, Us
    Lead and execute the interactive strategies for seven daily newspapers, several weekly newspapers, and other media properties focusing on revenue and traffic-building ideas.
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  • Pocono Mountains Media Group
    Director, Audience Development
    Pocono Mountains Media Group Aug 2007 - Feb 2008
    Lead the online sales efforts of this daily newspaper operation including niche publications. Goals are to drive revenue and audience share in the market. Pocono Mountains Media Group is part of the Dow Jones Local Media Group.
  • Newspaper Association Of America
    Federation Board
    Newspaper Association Of America 2005 - 2008
    Serve on the board that advises NAA on strategic direction for online media.
  • Wilkes-Barre Publishing Co.
    Vp Audience And New Product Development
    Wilkes-Barre Publishing Co. Nov 2006 - Aug 2007
    Responsible for the online strategy for the daily Times Leader, Weekender, four weekly publications and whatever else we do to develop and engage audience in the Scranton - Wilkes-Barre MSA.
  • Pocono Record And Ottaway Newspapers
    Director, Internet Operations
    Pocono Record And Ottaway Newspapers Nov 2005 - Nov 2006
    Responsible for growing the online business at the Pocono (Stroudsburg, PA) Record. Also responsible for implementing beta projects orginating from Ottaway Newspapers corporate headquarters of which I play a role in creating.
  • New England New Media Association
    President
    New England New Media Association Jan 2005 - Jan 2006
    The New England New Media Association (nenma.org) provides new media leadership, knowledge, expertise and guidance for New England newspapers.
  • Telegraph Publishing Company
    New Media Manager
    Telegraph Publishing Company Dec 1998 - Nov 2005
    The new media manager is responsible for leading the company to a multimedia information provider from a strictly print environment. Responsible for strategic development, business development, implementation, and budget. Works closely with other department heads and sits on the Executive Staff reporting directly to the publisher.
  • Pennsylvania Newspaper Association
    Association New Media Manager
    Pennsylvania Newspaper Association 1997 - 1998
    Craft, identify and help member newspapers implement revenue and content strategies to build online media products. Develop, manage and execute statewide communication and education strategies using multiple complimentary channels from Web to print.
  • Washington Newspaper Publishers Association
    Editor, New Media
    Washington Newspaper Publishers Association 1995 - 1997
    Bring the 100+ weekly newspapers in Washington state into the Internet era with online classifieds, connectivity, basic Web site design and revenue strategies. Develop and manage statewide monthly newspaper to serve as a membership tool, sharing best practices and training.
  • United States Navy
    Journalist
    United States Navy 1992 - 1995
    Washington, Dc, Us
    - Published monthly base newspaper, including reporting, photography, and layout, increasing readership by redesigning layout and incorporating more photos and reader favorites.- Led community outreach, creating partnership with local elementary school teaching writing and newspaper layout.
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Kathy Schwartz Skills

Digital Media Digital Marketing Online Marketing Marketing Strategy Online Advertising Email Marketing Marketing Social Media Marketing Strategy Strategic Planning Advertising Management Leadership Business Development New Business Development Budgets New Media Sales Public Relations Crm Marketing Research Media Relations Business Modeling Contract Negotiation Business Planning Budget Management Project Planning B2b Web Design Customer Relationship Management Contract Negotiations Staff Development Training And Development Budgeting Employee Training

Kathy Schwartz Education Details

  • The University Of Memphis
    The University Of Memphis
    Journalism
  • American University
    American University
    Journalism

Frequently Asked Questions about Kathy Schwartz

What company does Kathy Schwartz work for?

Kathy Schwartz works for Pfizer

What is Kathy Schwartz's role at the current company?

Kathy Schwartz's current role is Strategic Customer Marketing | Digital Mindset | Product | Voice of Customer | Communications | Cross functional leader | US Navy Veteran.

What is Kathy Schwartz's email address?

Kathy Schwartz's email address is ka****@****ail.com

What is Kathy Schwartz's direct phone number?

Kathy Schwartz's direct phone number is +157058*****

What schools did Kathy Schwartz attend?

Kathy Schwartz attended The University Of Memphis, American University.

What are some of Kathy Schwartz's interests?

Kathy Schwartz has interest in Innovation, Management, New Technology, Children, Organization Behavior, Learning, Disruptive Technology.

What skills is Kathy Schwartz known for?

Kathy Schwartz has skills like Digital Media, Digital Marketing, Online Marketing, Marketing Strategy, Online Advertising, Email Marketing, Marketing, Social Media Marketing, Strategy, Strategic Planning, Advertising, Management.

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