Responsible for producing original video, photo, and written content for publication on OPL's social media outlets. Supported website updates and new content rollouts. Reviewed and copyedited incoming articles, newsletters, and blogs, sometimes providing major sentence and structural edits to ensure clarity and optimize readability. Oversaw the end-to-end publication of six eco-journey merchandising booklets, including content development, draft editing, layout and design, and publication.

I design floral arrangements for weddings and special events in Philadelphia and the surrounding suburbs. As the owner of this business, I created a website, maintained a Pinterest board and a Facebook page to promote sales, and developed invoices and a record keeping system for incoming orders.

I led a team of professionals that developed, implemented, and oversaw regulator-required mailings to mitigate operational, regulatory, and information security risks. My team also evidenced Vanguard's compliance for regulators and auditors, ensured effective control design for new technology initiatives, and addressed audit and compliance examination results.Series 7, 63, and 24 licensed.

Responsible for supervising 8 Resource Planning Associates, and supporting department change management initiatives. Provided ongoing coaching and development opportunities to staff. Documented crew performance and addressed performance concerns. Resolved escalations and offered solutions to mitigate future risk. Assessed current staffing and provided recommendations to ensure service levels were met. Maintained close relationships with business partners, and communicated inclement weather, holiday, and overtime staffing plans.Notable Accomplishments: • Set foundational groundwork for CDMG quality program, and presented update to senior staff• Supported Aspect implementation• Led Retail Services RMOC Back Scanning efficiency project• Conducted mock interviews and mentored crew members preparing to post for new rolesOther Vanguard Initiatives:• RIG One Hiring Interviewer• RIG Operations Performance Management Team• RIG Operations New TL Onboarding Liaison• All Cans on Deck Building Captain• Sponsor a Child Volunteer

Responsible for supporting implementation initiatives, special projects, and supervising ongoing client work for 13 Benefit Analysts. Provided guidance and help develop staff, as well as mentored and trained new team members. Managed employee timesheets including approval of overtime and vacation requests. Addressed, corrected, and documented performance concerns, as well as composed and conducted annual reviews to document team members’ development.Notable Accomplishments: • Successfully stabilized multiple client relationships by implementing internal process improvements• Participated in organizational restructure, realigning skill sets to compatible roles• In coordination with Human Resources, interviewed prospective team members and successfully hired 10 Benefit Analysts to address staffing needs• Worked with Human Resources to handle various personnel related issues and provide appropriate supporting documentation as needed• Assisted in developing training initiatives and mentoring programs for the Benefit Analyst group• Monitored COBRA processing to ensure compliance with COBRA guidelines and mitigate company exposure• Reviewed issue resolution logs to ensure timely responsiveness to client issues, and followed up with team members as necessary

Served as liaison between client Human Resources team, insurance carriers, and Trion’s call center. Maintained employee eligibility and resolved client escalations as needed. Gathered and documented plan design requirements to ensure client benefit programs were administered correctly. Reviewed best practices to identify procedure improvements and implemented new procedures to resolve ongoing issues. Quality reviewed client tasks, reporting, import and export files to ensure accuracy.Notable Accomplishments: • Performed quality assurance audits and billing reconciliations, yielding significant savings for clients• Successfully implemented four new accounts into Trion’s system. Additionally, stabilized two struggling client accounts, improving client satisfaction and ensuring client retention• Tested new platform releases and presented client-specific trainings for Employee Advocates.• Provided training and ongoing user support to clients for proprietary benefit enrollment system

• Customer service liaison between third party employees and insurance carriers• Received recognition for superior customer service by appreciative customers• Act as on-call supervisor for 30 employee advocates in manager's absence• Responsible for handling customer inquiries and escalating related documents, managing specific client inboxes and answering client questions, processing daily reports which prioritize open issues

• Function as mentor and advisor, to help Muhlenberg students improve and hone their writing skills• Responsible for fulfilling role as writing mentor for incoming freshman in their first-year seminar experiences, working one-on-one with faculty seminar advisors to help ease first-year students' transitions into college writing, working in the Writing Center

• Serve as a mentor and leader for peer tutors through contact with tutorial coordinator• Responsible for attending weekly meetings with tutorial coordinator, providing tutors with techniques on how to be more effective tutors, presenting training sessions for peer tutors, including sessions on metacognition, memory, learning styles, and emotional intelligence• College Reading and Learning Association Level III Certification: completion of 75+ hours of peer tutoring and 30+ hours of training

• Worked closely with professionals within the editing and marketing departments of the press• Responsible for proofreading manuscripts and proofs, writing for the Penn Press weblog, corresponding with public broadcasting programs to obtain author interview tapes, locating and filing book reviews and other news publicity