Katelyn Thompson

Katelyn Thompson Email and Phone Number

UX Researcher @ Agilitee
Chicopee, MA, US
Katelyn Thompson's Location
Chicopee, Massachusetts, United States, United States
Katelyn Thompson's Contact Details

Katelyn Thompson personal email

Katelyn Thompson phone numbers

About Katelyn Thompson

UX Researcher driven by curiosity to understand users’ behaviors and needs when interacting with a product. Comprehensive experience conducting qualitative and quantitative research to bring users’ voices into the process of creating a pleasurable, useful, and intuitive experience. Committed to inclusivity in research activities and collaboration with team members and stakeholders. Never satisfied with the “status quo” and perpetually striving to improve processes — learning new methodologies and techniques along the way. I hold a Master of Science in Human Factors in Information Design from Bentley University and a Graphic Design Certificate from SMFA at Tufts. Specialties: user experience, usability tests, surveys, field research, field interviews, Axure, Figma, HTML, CSS, Adobe CS Suite, GSuite, Office365

Katelyn Thompson's Current Company Details
Agilitee

Agilitee

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UX Researcher
Chicopee, MA, US
Katelyn Thompson Work Experience Details
  • Agilitee
    Ux Researcher
    Agilitee
    Chicopee, Ma, Us
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  • The Trevor Project
    Senior Ux Researcher
    The Trevor Project Aug 2021 - Apr 2024
    West Hollywood, Ca, Us
    Built the UX Research practice across 5 product teams and additional stakeholder teams including Marketing. Established processes for communicating research learnings and impact throughout the organization. Managed a UX Research intern and coordinated UX designers’ processes and project work.
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  • Tripadvisor
    Principal Ux Researcher
    Tripadvisor 2018 - 2021
    Needham, Ma, Us
    Led research roadmaps and initiatives across multiple product teams and domains within Traveler Experience. Managed team operations including status reporting, tool usage guidelines, screener repositories, and vendor contracts. Owned the research effort for the mobile app re-design from concepting through launch.
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  • Staples
    Lead Usability Researcher
    Staples 2017 - 2018
    Framingham, Ma, Us
    Managed the usability research across Staples digital properties. Prioritized and scheduled research activities, determined the best research method based on goals, timelines, and budget, and advocated for the user during design sessions. Responsible for monitoring digital properties for usability and accessibility issues.
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  • Staples
    Senior User Experience Researcher
    Staples 2013 - 2017
    Framingham, Ma, Us
    Evaluated and improved the user experience for Staples’ digital properties which included a consumer-facing website and apps, a business-to-business website, and associate-facing devices. Worked within an agile environment to conduct user research on the highest priority, highest risk design elements.
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  • Staples Stores
    Usability Researcher
    Staples Stores 2010 - 2013
    Framingham, Massachusetts, Us
    Conducted customer interviews and observations to understand customers’ shopping behavior in order to make improvements to store signage and product merchandising.
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  • H&R Block
    User Researcher (Contract)
    H&R Block 2009 - 2010
    Kansas City, Mo, Us
    Responsible for running weekly user research sessions with a focus on consumer tax software.
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  • Bentley University Design And Usability Center
    Research Associate
    Bentley University Design And Usability Center 2007 - 2009
    Waltham, Massachusetts, Us
    Assisted research consultants in planning and executing usability studies, in-home interviews, and surveys. Presented suggestions for improvements to clients.
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  • Massmutual
    User Experience Intern
    Massmutual 2007 - 2007
    Springfield, Massachusetts, Us
    Supported the user experience team in conducting and analyzing user research sessions.
    View

Katelyn Thompson Education Details

  • Bentley University - Mccallum Graduate School Of Business
    Bentley University - Mccallum Graduate School Of Business
    Human Factors In Information Design
  • School Of The Museum Of Fine Arts
    School Of The Museum Of Fine Arts
    Graphic Design
  • Bentley University
    Bentley University
    Information Design And Corporate Communication & Media Arts

Frequently Asked Questions about Katelyn Thompson

What company does Katelyn Thompson work for?

Katelyn Thompson works for Agilitee

What is Katelyn Thompson's role at the current company?

Katelyn Thompson's current role is UX Researcher.

What is Katelyn Thompson's email address?

Katelyn Thompson's email address is kt****@****ail.com

What is Katelyn Thompson's direct phone number?

Katelyn Thompson's direct phone number is +150825*****

What schools did Katelyn Thompson attend?

Katelyn Thompson attended Bentley University - Mccallum Graduate School Of Business, School Of The Museum Of Fine Arts, Bentley University.

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