Who is Katelyn Thompson? Overview
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Katelyn Thompson is listed as UX Researcher at Agilitee, based in Chicopee, Massachusetts, United States. AeroLeads shows phone signal with area code 508 and a matched LinkedIn profile for Katelyn Thompson.
Katelyn Thompson previously worked as Senior UX Researcher at The Trevor Project and Principal UX Researcher at Tripadvisor. Katelyn Thompson holds Ms, Human Factors In Information Design from Bentley University - Mccallum Graduate School Of Business.
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Agilitee
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Profile bio
About Katelyn Thompson
UX Researcher driven by curiosity to understand users’ behaviors and needs when interacting with a product. Comprehensive experience conducting qualitative and quantitative research to bring users’ voices into the process of creating a pleasurable, useful, and intuitive experience. Committed to inclusivity in research activities and collaboration with team members and stakeholders. Never satisfied with the “status quo” and perpetually striving to improve processes — learning new methodologies and techniques along the way. I hold a Master of Science in Human Factors in Information Design from Bentley University and a Graphic Design Certificate from SMFA at Tufts. Specialties: user experience, usability tests, surveys, field research, field interviews, Axure, Figma, HTML, CSS, Adobe CS Suite, GSuite, Office365
Current workplace
Katelyn Thompson's current company
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9 roles · 19 years
Katelyn Thompson work experience
A career timeline built from the work history available for this profile.
Senior Ux Researcher
Built the UX Research practice across 5 product teams and additional stakeholder teams including Marketing. Established processes for communicating research learnings and impact throughout the organization. Managed a UX Research intern and coordinated UX designers’ processes and project work.
Aug 2021 - Apr 2024
Principal Ux Researcher
Led research roadmaps and initiatives across multiple product teams and domains within Traveler Experience. Managed team operations including status reporting, tool usage guidelines, screener repositories, and vendor contracts. Owned the research effort for the mobile app re-design from concepting through launch.
2018 - 2021
~3 yrs
Lead Usability Researcher
Managed the usability research across Staples digital properties. Prioritized and scheduled research activities, determined the best research method based on goals, timelines, and budget, and advocated for the user during design sessions. Responsible for monitoring digital properties for usability and accessibility issues.
2017 - 2018
~1 yr
Senior User Experience Researcher
Evaluated and improved the user experience for Staples’ digital properties which included a consumer-facing website and apps, a business-to-business website, and associate-facing devices. Worked within an agile environment to conduct user research on the highest priority, highest risk design elements.
2013 - 2017
~4 yrs
Usability Researcher
Conducted customer interviews and observations to understand customers’ shopping behavior in order to make improvements to store signage and product merchandising.
2010 - 2013
~3 yrs
User Researcher (Contract)
Responsible for running weekly user research sessions with a focus on consumer tax software.
2009 - 2010
~1 yr
Research Associate
Assisted research consultants in planning and executing usability studies, in-home interviews, and surveys. Presented suggestions for improvements to clients.
2007 - 2009
~2 yrs
User Experience Intern
Supported the user experience team in conducting and analyzing user research sessions.
2007 - 2007
3 education records
Katelyn Thompson education
Ms, Human Factors In Information Design
Bentley University - Mccallum Graduate School Of Business
Certificate, Graphic Design
School Of The Museum Of Fine Arts
Bs, Information Design And Corporate Communication & Media Arts
Bentley University
FAQ
Frequently asked questions about Katelyn Thompson
Quick answers generated from the profile data available on this page.
What company does Katelyn Thompson work for?
Katelyn Thompson works for Agilitee.
What is Katelyn Thompson's role at Agilitee?
Katelyn Thompson is listed as UX Researcher at Agilitee.
What is Katelyn Thompson's phone number?
AeroLeads has found 2 phone signal(s) with area code 508 for Katelyn Thompson at Agilitee.
Where is Katelyn Thompson based?
Katelyn Thompson is based in Chicopee, Massachusetts, United States while working with Agilitee.
What companies has Katelyn Thompson worked for?
Katelyn Thompson has worked for Agilitee, The Trevor Project, Tripadvisor, Staples, and Staples Stores.
How can I contact Katelyn Thompson?
You can use AeroLeads to view verified contact signals for Katelyn Thompson at Agilitee, including work email, phone, and LinkedIn data when available.
What schools did Katelyn Thompson attend?
Katelyn Thompson holds Ms, Human Factors In Information Design from Bentley University - Mccallum Graduate School Of Business.
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