Monitoring Project Manager & Team Lead –Mitec Duluth, GA Analyze customer related Fire Alarm Monitoring issues in the Customer Control Center. Works independently and assists customers with their monitoring questions and concerns of their devices in all 6 geographical markets, for over 2,000 accounts. Manage 2 coordinators who specialize in Service and Inspections – scheduling engineers and inspectors’ calendars, processing time records, and closing Service Requests and Quoted Jobs. Cover their duties while they are on vacation or sick in addition to my duties as a monitoring coordinator.  Assist with additional training and report to upper management on the team’s progress. Oversee employees and motivate them to complete their duties effectively and efficiently.  Exceeds company-directed performance incentives for daily, weekly, bi-weekly, monthly, and quarterly customer audits for Atlanta, Birmingham, Charlotte, Dallas, Fort Worth, and Greenville.  Continually produces reports of account analyses and data for upper management.  Created and frequently updates handbook procedures for the Fire Alarm Monitoring processes as resource material for other Mitec employees to follow as a guide when performing this job.  Research alarm conditions for a probable cause and assists in providing remedial solutions. Sets up new monitoring accounts with Central Stations while registering StarLink Wireless Communicators, TelGuard, AES Radios and Honeywell AlarmNet Radios. Update account information regarding Monitoring Emergency Call List, Zone or Points List describing various devices programmed into the Fire Alarm Panels and Dialers.

Customer Service Coordinator for MitecHandled day-to-day customer related issues while assisting in the Customer Control Center. Worked closely with the Project Management team by coordinating Installations, Inspections, and Service Projects.  Scheduled inspections, repairs, and service from a Master Schedule and on the spot appointments for the Atlanta locations Maintained lead department calendars for 15 Field Engineers. Assign Purchas Orders to Sub-contractors for Inspections, Service, and Repairs regarding Sprinkler/ Extinguisher/ Suppression tasks. Daily review of open inspections and service calls not completed. Sent follow ups to Subs and Engineers for status updates. Notifies customers of completed inspection reports, which are readily available online from the Company onsite portal.

Negotiated National Sales for major broadcasting Networks: ABC, CBS, NBC, FOX, and CW. Forecasted future revenue, ratings, and predicted future business growth. Coordinated with multiple Station Managers and Buyers to maintain and build relationships.  Generated media revenues for assigned markets and exceeded expected goals. Supervised assistant to help maintain assigned market accounts. Met with multiple station managers and buyers to maintain and build relationships between the two. Appointed to participate in the mentor-ship program to encourage growth with assigned assistant from another division.

Assisted with training and staff development for each specific A.E. Helped maintain accounts of the managers. Liaison between clients and agencies. Responsible for maintaining the accounts for managers. After only 11 months of employment, promoted to this position. Led meetings with assistants to go over monthly accomplishments and day to day issues. Receive orders, transmit to stations, confirm and generate contacts, and resolve discrepancies. Handles all airtime scheduling problems (revisions, cancellations, preemptions, makegoods, etc.)

Maintained files and accounts to help assist Account Executives. Responsible for maintaining relationships with buyers and building rapport to maintain accounts. Used problem solving skills by negotiating commercial sales. Developed relationships with clients by frequently communicating to maintain accounts. Exceeded expectations of responsibilities and was awarded “Assistant of the Quarter”.  Serviced and assisted clients (advertising agencies, media buyers and station managers) when needed. Personally acknowledged for an outstanding work ethic by the team Sales Manager.

Delights clients by providing exceptional service through relationship building, product knowledge sharing and well-maintained store environment. Listened to customers’ needs and offered suggestions to help build the sale to increase revenue. Helped build a story with set designs using Visual Merchandising skills.  Attained individual sales goals, which contributed to the team’s goal. Established customer relations, provided excellent service. Followed up with written Thank You notes suggesting new products to promote their continued business. Continued to pursue product knowledge in order to assist customers.

 Provided product knowledge to the customer and promotions to help drive sales. Provided excellent customer service to encourage customers to return. Attained individual sales goals, which contributed to the team’s goal.

Field Marketing– Glacéau Vitaminwater and SmartwaterPresented to costumers a clear point and purpose to inform them about the product. Set up and took down displays for events to look aesthetically pleasing to consumers. Worked with a team, to represent the Glacéau brand, in a positive and energetic way.  Able to talk to a multitude of diverse consumers for a specific event, including events with 10,000 people. Reached target audiences and focused on one-to-one brand messaging. Lead a team of 10 members during various events.

 Drives revenue and delights clients by providing exceptional service, through relationship building, product knowledge sharing, and presenting a clean, safe, and well-maintained store environment.  Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events. Produced Visual Merchandise Designs from Corporate along with some of my own designs based off Corporate Standards. Consistently achieves individual goals, which support store goals. Ranked #2 in store sales monthly. Demonstrated ability to conceptualize and build integrated marketing strategies. Maintain store standards and inventory, including rotation of products.

 Worked independently to provide sales support and visual merchandising for women’s and children’s apparel, including accessories. Efficiently and accurately completed sales and service transactions. Handled customer needs accordingly.

 Provided outstanding service to customers, demonstrating in-depth product knowledge, maintaining store presentation standards and ensuring accurate cash drawer handling. Exceeded company-directed performance goals including daily/monthly sales, items per transactions and average dollar sale. Received new shipments and prepared them for the selling floor.