Continued duties from role of Sr. Engineer of Tech however I have been positioned to also fill the following responsibilities. • Responsibility for and oversight of day-to-day support for ALL aspects of client related tickets.• Maintain, monitor, and analyze client networks, systems, and components. Offer recommendations for improvements on security and utilization.• Assist in Disaster Recovery / Business Continuity planning and testing.• Plan and perform appropriate policy & procedures, documentation, and inventory assessments.• Propose and install new software releases, system upgrades and security patches.• Collaborate with HR to write job descriptions, screen and interview new Technology employees.• Efficient and Effective delivery of all Engineering projects and client related tickets.• Work closer with Sales and Accounting to assist in the oversight and management of Purchase Orders associated with quotes, ordering, receiving, and delivery of hardware/software.• Perform quarterly reviews with direct reports.• Hold monthly training events for direct reports and company staff. • Participate in EOS Leadership meetings to discuss possible improvements and issues.• Projects or duties as newly assigned.

As the Sr. Engineer of Technology, I am responsible for resolving all escalated issues for the client. Some technologies that have been implemented for clients include Datto, Veeam, MSP360, VMware, Microsoft Server and Desktop OS’s, KnowBe4, SEIMSOC, Dell, HP, NetApp, Cisco, Meraki, Paessler (PRTG)• Provide top tier engineering, consulting, and day to day support for all clients. • Perform system updates, upgrades, and migrations for clients. • Highest tier escalation point for lower-level technical personnel and support team members. • Assist and mentor other Jr. and Sr. Engineers on various projects that they need help. • Implement O365 tenant accounts for new clients and perform mail migrations for existing clients. • Consult new and existing clients on information security needs within technical and physical realms using proven technologies and industry standards for InfoSec needs. • Provide on site and virtual training to clients on IT Security related best practices as well as Application specific needs (O365 / KnowBe4 / SOX)• Hardware and Software procurement processing for clients as related to projects. Desktops, Laptops, Switches, Routers, Firewalls, Access Points, Servers, SAN, NAS, Backup technologies. • Was instrumental on elevating our states to Silver Partner for Datto partnership. • Datto certified “Datto Continuity DCDS” partner. • Sophos certified engineer.• Am the MPOC for project management with clients and conduct regularly scheduled meetings with them from on site IT personnel to C-Level. • Perform migrations from standalone ESXi environments to clustered VMware hosts for high availability, failover, and load balancing. • Manage software licensing needs for clients across multiple platforms. (Microsoft, Adobe, Google, AWS) Along with requested / required vendor audits to meet licensing requirements.• Implemented and migrated to new RMM platform (SolarWinds to Datto).• Implemented new End User machine backup tools (MSP360).

Part of the team that delivers a high caliber of Managed Services to our clients big and small. From Voice Services, Data Center Services and Managed Services (ITaaS). • Provided high caliber engineering, consulting, and day to day support for all clients I was assigned to. • Performed system updates, upgrades, and migrations for clients. • Was the highest tier escalation point for lower-level technical personnel and support team members. • Assisted other Jr. and Sr. Engineers on various projects that they needed help with. Example, Exchange migrations, Infrastructure upgrades (route, switch, VMware, storage, windows OS). • Performed numerous on-prem Mail migrations to O365. • Implemented multiple O365 tenant accounts for new clients and existing clients. • Consulted new and existing clients on information security needs within technical and physical realms. • Provided on site and virtual training to clients on IT Security related best practices as well as Application specific needs (O365 mostly). • Hardware and Software procurement processing for clients as related to projects. Desktops, Laptops, Switches, Routers, Firewalls, Access Points, Servers, SAN, NAS, Backup technologies. • Was instrumental on elevating our status to Silver Partner for Datto partnership. • Was the MPOC for project management with clients. I discussed projects with all levels of management. From on site IT personnel to C-Level employees. • Performed multiple migrations from stand alone ESXi environments to clustered VMware hosts for high availability, failover, and load balancing. • Managed software licensing needs for clients across multiple platforms. (Microsoft, Adobe, Google, AWS)• Implemented, deployed and updated technologies such as Datto BCDR / Veeam / VMware Standalone and Clustered environments/ Microsoft Windows Server OS, Microsoft Windows Desktop OS / Dell EMC SAN / NetApp SAN / Cisco & Meraki (switches, access points, firewalls, IoT devices)

• Independent contractor working odd jobs here and there for individual companies or persons. • Performing structured cable work and troubleshooting.• Organizational VOIP deployment for local church. • Network discovery, troubleshooting and configuration.• Remedy issues with findings of network discovery. • Consult with organizations to suggest items for BCDR.

•Provide design and support services for Windows Active Directory / Office 365 network environment.•Administration of multiple offices and data centers US wide. (22 locations)•Determined domain security policies and made recommendations and implemented solutions to further enhance security of the network.•Coached and mentored existing help desk staff as well as other Systems Admins on the team. Performed role as Senior team member and escalation point for unresolved issues. •Administration of Exchange (2007 & 2010) on premises environment as well as Exchange Online services. Including offline spam filtering services. •Administration of AD services both local and cloud based.•Performed Office 365 migration for the organization.•Built out and deployed new 2012R2 domain controllers to 20 sites to facilitate the implementation of the new consolidated (5 to 1) domain.•Built out new and maintain existing vSphere and Hyper-V infrastructure.•Administration of 50+ physical servers along with 30+ virtual servers. Both cloud and local based.•Managed both internal and external DNS services as well as internal and external SSL Certificates for all hosted web pages.•Managed exiting and created new means of backing up systems. (Unitrends and Veeam)•Used various network monitoring tools (PRTG and WhatsUpGold) for server and other infrastructure devices.•Made recommendations based off of research for new infrastructure hardware / software and worked through the procurement process to obtain necessary hardware / software.•Worked hand-in-hand with development team for new system roll outs and upgrades to key internal applications.•Rolled out new design and implementation of Cisco Meraki Wireless Access points for the organization for seamless use of internal infrastructure systems.•Evaluated the use case for the replacement of SonicWALL firewalls with Cisco Meraki MX series end point devices.

• Manage and administer the network infrastructure for Corporate infrastructure, Production, DR and Development environments (VMware, Windows Hyper-V, Dell Sonicwall, Brocade, Cisco, Dell Server blades and rack servers, Big IP F5, NetApp, Fusion IO, Windows Server 2003 to 2012R2, SQL 2008, SQL 2014)• Manage and monitor the Corporate, Production, Disaster Recovery, Development, Test and Sand box networks and server environments• Ensure that the various environments have an uptime no less than 99.5% to 99.9% in a 24x7x365 environment by building in redundancies• Work hand in hand regarding configuration of our hosted firewalls• Manage the in-house use of enterprise level Big IP F5 load balancers for Production, DR and Development environments• Operate with others on the team to perform quarterly DR Drills• Manage, deploy and troubleshoot Microsoft Azure cloud resources, Amazon AWS cloud resources• Project lead on the POC testing for Dell Sonicwall firewall replacement of hosted firewalls (NSA 3600 and SM 9400 series)• Project lead on POC testing for Fusion IO Server replacements for SQL 2014 migration• Project lead on deploying and configuration of Solarwinds NPM, NCM, IPAM tools for monitoring all environments for quarterly reporting and active monitoring and alerting• Perform day to day maintain the organization functions that include but are not limited to Windows Servers across multiple platforms• Perform any necessary upgrades to LAN routed and switched network environment• Project lead on implementation of Dell Secure Works for external / remote monitoring• Coach and mentor other team members on technologies used

• Pre-Sales design & architecture services• Managed internal infrastructure of VMware, NetApp and networking for multi-tenant (clients) use on core business IaaS and SaaS cloud offerings• Lead projects for application deployment & migrations: Microsoft AD, Microsoft Exchange, Office 365, and VMware• Deployment and management of Exchange / Lync / Office 365 environments• Performed Network designs for clients that includes structured cable (fiber and copper) WLAN placement, Core Switches, Routers and other networked hardware• Custom network deployments for WAN, campus / distributed networking, multi-vendor hardware integrations• Provided a business value driven approach to the clients data center architecture, ensuring the solutions were aligned with the business objectives• Escalation point for client support for data center infrastructure issues• Performed day to day trouble shooting for clients issues• Helped clients plan site moves for all or some of their IT needs• Storage / Data Center migrations

• Manage and administer the MPLS WAN globally• Work hand in hand regarding configuration of our hosted firewalls• Senior technical resource across the US, European and Asian sites for hardware and software solutions used (VMware, MS Windows Servers, VoIP, Cisco routers, switches, Wireless LAN Controllers, Wireless AP’s, UCS, Dell Sonicwall, NetApp)• Telco Vendor management (Verizon, Time Warner Telcom)• Support and administer the system running the Interactive Voice Response System (SaaS / IVRS)• Manage the in-house use of enterprise level Big IP F5 load balancers• Manage and administer all aspects of our LAN to include individual global sites• Design and implement Dedicated Internet circuits using Sonicwall NSA 3500 devices for Internet breakout and redundant IPSec / VPN tunnels back to the Data Center globally• Design and Administer the back end architecture of new 2.x SaaS offering that includes network designs, VMware implementation for ESXi 5.x and VMware Horizon View for PCoIE• Manage and administer multiple environments in the Data Center which consisted of Prod, DR, Test, UAS, Dev and Sand Box• Perform day to day maintain the organization functions that include but are not limited to Windows Servers across multiple platforms, Linux based systems both firewall based and Web Server based, NetApp infrastructure and Cisco UCS environment (Flexpod solution)• Perform any necessary upgrades to UCS, Cisco Nexus Switches and other related hardware• Performed semi-annual DR drills using VMware SRM• Coach and mentor other team members on technologies used

Currently provide Tier 2 support for all Windows and VM Ware break fix issues.•Production support and maintenance of all Windows and ESX servers globally. APAC, EA, AM•Provide immediate response to all known alerts to the 12K Windows and ESX (VM Ware) servers that are globally positioned in the Credit Suisse domain. •Use ticket tracking software for resolving of tickets or escalation of them (Remedy).•Provide day to day front-line technical and developer support for critical business and trading systems.•Provide diagnostic support and act as interface to vendors for all failing components within the system.•Involvement with escalations and incident management including post incident reporting.•Problem troubleshooting, root cause analysis and driving both short and long-term solutions.•Work with different team members of SQL, Unix, Solaris to determine RCA of issues. •Provide level of support to other team members when troubleshooting issues on their systems (SQL, Unix, Solaris). •Work as part of a team that provides follow the Sun model support the global workings of Credit Suisse. •Work with team members and or Incident Management to resolve business critical issues that impact business unit’s ability to function and resolve those issue in a timely manner.•Work with tools local and remote for troubleshooting Netbackup, EMC Powerpath, HP, IBM, and Dell blade systems. •Work with multiple clustering technologies. Windows clustering and VM Ware clustering. •Continuously reinforced the change management policy to both internal and external customers and stay within those guidelines adhering to compliance and regulatory guidelines. •Use analytical skills to resolve complex problems and identify potential solutions by exploring and analyzing diverse alternatives, including, where applicable, risks and potential business impact.

•Designed, Implemented and managed VM Ware environment including 8 ESX servers in two data centers for testing, staging, development and production.•Using existing VM environment designed, and implemented a VDI environment for both employee training and BCDR needs. •Implemented and managed the newly deployed Server 2008 environment for all the remote offices and main office. •Administered Exchange 2007 in a clustered environment with remote monitoring as a service.•Manage server environment that consists of both physical and virtual servers in excess of 120 servers. •Created the entire help desk infrastructure, rules, roles and mentored the staff of 3 and two summer interns along with one Systems Admin. •Manage multiple outside vendor relationships for remote site assistance, setup, troubleshooting and custom jobs. •Oversaw and assisted in the deployment of a new Citrix environment from one dedicated server model to a farm of Citrix servers to ensure reliability, uptime and efficiency for end user support and remote work capability. •Redesigned the WLAN topology using Cisco ACS, WPA2, and Active Directory integration. •Redesigned, maintained and trouble shoot network backbone using Cisco 3800 series routers, including an internally managed BGP cloud with redundant T-1 or Ethernet handoff links back to a dedicated Hosted facility for our Primary Data Center where production applications sit.•Monitored and maintained Banks key firewall systems for bank reliable bank security while maintaining direct connections through IP/VPN tunnels for key bank application vendors.•Managed the VOIP system for the bank using Shoretel VOIP Telecom equipment. •Administered multiple SQL 2005 servers both in cluster and non-cluster states. •Orchestrated the deployment of both Microsoft Distributed File Services and Data Protection Manager for BCDR, recoverability and availability of network files.

• Create, update and install network operating systems for end users using Ghosting methods.• Hardware, software support for LAN/WAN wide computers. Work with and coordinate Network Technicians on maintaining campus wide connectivity. • Coordinate department moves of small and large scale. • Track and document all Expert Advisor tickets for customer support calls. • Work with other Support Technicians to facilitate the increased productivity of the end user.