Kris (He, Him, His) M. Email & Phone Number

Raleigh, North Carolina, United States

• Continued duties from role of Sr. Engineer of Tech however I have been positioned to also fill the following responsibilities.
• Responsibility for and oversight of day-to-day support for ALL aspects of client related tickets.
• Maintain, monitor, and analyze client networks, systems, and components. Offer recommendations for improvements on security and utilization.
• Assist in Disaster Recovery / Business Continuity planning and testing.
• Plan and perform appropriate policy & procedures, documentation, and inventory assessments.
• Propose and install new software releases, system upgrades and security patches.

Raleigh, North Carolina, United States

• As the Sr. Engineer of Technology, I am responsible for resolving all escalated issues for the client. Some technologies that have been implemented for clients include Datto, Veeam, MSP360, VMware, Microsoft Server and.
• Provide top tier engineering, consulting, and day to day support for all clients.
• Perform system updates, upgrades, and migrations for clients.
• Highest tier escalation point for lower-level technical personnel and support team members.
• Assist and mentor other Jr. and Sr. Engineers on various projects that they need help.
• Implement O365 tenant accounts for new clients and perform mail migrations for existing clients.

Raleigh-Durham, North Carolina Area

• Part of the team that delivers a high caliber of Managed Services to our clients big and small. From Voice Services, Data Center Services and Managed Services (ITaaS).
• Provided high caliber engineering, consulting, and day to day support for all clients I was assigned to.
• Performed system updates, upgrades, and migrations for clients.
• Was the highest tier escalation point for lower-level technical personnel and support team members.
• Assisted other Jr. and Sr. Engineers on various projects that they needed help with. Example, Exchange migrations, Infrastructure upgrades (route, switch, VMware, storage, windows OS).
• Performed numerous on-prem Mail migrations to O365.

Raleigh-Durham, North Carolina Area

• Independent contractor working odd jobs here and there for individual companies or persons.
• Performing structured cable work and troubleshooting.
• Organizational VOIP deployment for local church.
• Network discovery, troubleshooting and configuration.
• Remedy issues with findings of network discovery.
• Consult with organizations to suggest items for BCDR.

Raleigh-Durham, North Carolina Area

• Provide design and support services for Windows Active Directory / Office 365 network environment.
• Administration of multiple offices and data centers US wide. (22 locations)
• Determined domain security policies and made recommendations and implemented solutions to further enhance security of the network.
• Coached and mentored existing help desk staff as well as other Systems Admins on the team. Performed role as Senior team member and escalation point for unresolved issues.
• Administration of Exchange (2007 & 2010) on premises environment as well as Exchange Online services. Including offline spam filtering services.
• Administration of AD services both local and cloud based.

Cary, North Carolina

• Manage and administer the network infrastructure for Corporate infrastructure, Production, DR and Development environments (VMware, Windows Hyper-V, Dell Sonicwall, Brocade, Cisco, Dell Server blades and rack servers.
• Manage and monitor the Corporate, Production, Disaster Recovery, Development, Test and Sand box networks and server environments
• Ensure that the various environments have an uptime no less than 99.5% to 99.9% in a 24x7x365 environment by building in redundancies
• Work hand in hand regarding configuration of our hosted firewalls
• Manage the in-house use of enterprise level Big IP F5 load balancers for Production, DR and Development environments
• Operate with others on the team to perform quarterly DR Drills

Raleigh-Durham, North Carolina Area

• Pre-Sales design & architecture services
• Managed internal infrastructure of VMware, NetApp and networking for multi-tenant (clients) use on core business IaaS and SaaS cloud offerings
• Lead projects for application deployment & migrations: Microsoft AD, Microsoft Exchange, Office 365, and VMware
• Deployment and management of Exchange / Lync / Office 365 environments
• Performed Network designs for clients that includes structured cable (fiber and copper) WLAN placement, Core Switches, Routers and other networked hardware
• Custom network deployments for WAN, campus / distributed networking, multi-vendor hardware integrations

RTP, NC

• Manage and administer the MPLS WAN globally
• Work hand in hand regarding configuration of our hosted firewalls
• Senior technical resource across the US, European and Asian sites for hardware and software solutions used (VMware, MS Windows Servers, VoIP, Cisco routers, switches, Wireless LAN Controllers, Wireless AP’s, UCS, Dell.
• Telco Vendor management (Verizon, Time Warner Telcom)
• Support and administer the system running the Interactive Voice Response System (SaaS / IVRS)
• Manage the in-house use of enterprise level Big IP F5 load balancers

• Currently provide Tier 2 support for all Windows and VM Ware break fix issues.
• Production support and maintenance of all Windows and ESX servers globally. APAC, EA, AM
• Provide immediate response to all known alerts to the 12K Windows and ESX (VM Ware) servers that are globally positioned in the Credit Suisse domain.
• Use ticket tracking software for resolving of tickets or escalation of them (Remedy).
• Provide day to day front-line technical and developer support for critical business and trading systems.
• Provide diagnostic support and act as interface to vendors for all failing components within the system.

• Designed, Implemented and managed VM Ware environment including 8 ESX servers in two data centers for testing, staging, development and production.
• Using existing VM environment designed, and implemented a VDI environment for both employee training and BCDR needs.
• Implemented and managed the newly deployed Server 2008 environment for all the remote offices and main office.
• Administered Exchange 2007 in a clustered environment with remote monitoring as a service.
• Manage server environment that consists of both physical and virtual servers in excess of 120 servers.
• Created the entire help desk infrastructure, rules, roles and mentored the staff of 3 and two summer interns along with one Systems Admin.

Southern Pines NC

• Create, update and install network operating systems for end users using Ghosting methods.
• Hardware, software support for LAN/WAN wide computers. Work with and coordinate Network Technicians on maintaining campus wide connectivity.
• Coordinate department moves of small and large scale.
• Track and document all Expert Advisor tickets for customer support calls.
• Work with other Support Technicians to facilitate the increased productivity of the end user.

Ft. Bragg NC

Aas, Network Administration And Support

AAS IST Networking Administration and Support Cisco CCNA Concentration.

Vm Ware Horizon View, Vm Ware 5.5

Studies for VM Ware 5.5 VCP

Education record