Kinza Mustafa

Kinza Mustafa Email and Phone Number

Ecommerce Sales and Operations Specialist @ 3SDEM
Karachi, Sindh, Pakistan, Sindh 75300, PK
Kinza Mustafa's Location
Multan, Punjab, Pakistan, Pakistan
About Kinza Mustafa

E-commerce Expertise: Over 4 years of experience managing and optimizing online sales and operations across major platforms, including Shopify, Amazon, Google Merchant, Facebook Marketplace, eBay, Alibaba, and Daraz.Sales Growth: Proven ability to boost sales through strategic recommendations, effective marketing strategies, and account setup and optimization.Operations Management: Skilled in inventory management, product launches, and cross-platform optimization to ensure smooth and efficient operations.Project Management: Strong background in overseeing projects across various e-commerce channels, with a focus on performance insights, inquiry handling, and process improvements.Customer Experience: Dedicated to enhancing customer satisfaction through feedback and review management, handling seller accounts, and ensuring seamless interactions.Adaptability & Attention to Detail: Thrive in fast-paced environments and adapt quickly to changing market trends, policies, and goals.Analytical Skills: Proficient in data analysis, root cause investigation, and reporting to drive informed decision-making and continuous improvement.

Kinza Mustafa's Current Company Details
3SDEM

3Sdem

View
Ecommerce Sales and Operations Specialist
Karachi, Sindh, Pakistan, Sindh 75300, PK
Website:
wa.me/923408791454
Employees:
9
Kinza Mustafa Work Experience Details
  • 3Sdem
    Ecommerce Sales And Operations Specialist
    3Sdem
    Multan, Pk
    View
  • 3Sdem
    Ecommerce Sales / Operations Specialist
    3Sdem Jan 2023 - Present
    Multan, Punjab, Pakistan
    • Worked as part of Retail Business Services – Inbound Support Service Team (ISS).• Populating and proposing content for the product catalogs on the Amazon websites.• Interacting and coordinating with vendors, manufacturers and stakeholders to help ensure a smooth data flow.• Participating in the identification and correction of catalog errors, investigating catalog related complaints.• Resolving problems that appear on the supply chain and help improve inventory health.• Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution.• Identifying possible improvements in the processes work and participating in ways of automation implementation for the needed changes.• Handle the day-to-day allocation within SLA and ensuring that the quality standards are met.• Produce reports on relevant data statistics, issues, and outcomes. Analyze, review, and report on the effectiveness of change or update in process.
  • 3Sdem
    Selling Partner Support Specialist
    3Sdem Jan 2021 - Dec 2022
    Multan, Punjab, Pakistan
    -Communication via email/phone/chat with selling partners-Managing sellers' accounts-Data/ Reports analysis-Use of internal tools to analyze complex issues-Assisting partners with products handling-Coaching/mentoring-Supervisor back up-Communication with internal departments-Customer experience-Reimbursements-Complaints
  • E Commerce Services Factory
    Google Business Profile Management
    E Commerce Services Factory Jan 2020 - Present
    Managed projects involving Google Business Profile, emphasizing performance insights, image and video optimization, SEO, feedback analysis, review management, and content management. Ensured accurate profile information and seamless account setup and optimization.
  • E Commerce Services Factory
    Shopify Store Management
    E Commerce Services Factory Jan 2020 - Present
    Led and optimized store projects, focusing on performance insights, inquiry management, social media and email marketing, SEO optimization, order fulfillment, inventory management, and product listings. Delivered efficient operations and enhanced customer satisfaction.
  • E Commerce Services Factory
    Alibaba Store Management
    E Commerce Services Factory Jan 2020 - Present
    Led store projects with a focus on strategic recommendations, performance insights, inquiry management, and cross-border marketing. Executed promotional campaigns, SEO optimization, order fulfillment, inventory management, and product listings.
  • E Commerce Services Factory
    Facebook Marketplace Management
    E Commerce Services Factory Jan 2020 - Present
    Directed projects for Facebook Marketplace, including performance insights, dispute resolution, inquiry management, social media management, promotional campaigns, SEO optimization, inventory management, and product listings.
  • E Commerce Services Factory
    Amazon Account Management
    E Commerce Services Factory Jan 2020 - Present
    Directed account projects with strategic recommendations, feedback and review management, inquiry handling, and product launches. Managed promotional campaigns, SEO optimization, inventory management, and account setup and optimization.
  • E Commerce Services Factory
    Google Merchant Management
    E Commerce Services Factory Jan 2020 - Present
    Oversaw projects for Google Merchant accounts, focusing on insights and reporting, performance monitoring, SEO and content optimization, Google Ads management, product feed management, shopping campaigns, and inquiry management.
  • E Commerce Services Factory
    Daraz Account Management
    E Commerce Services Factory Jan 2020 - Present
    Directed account projects by providing strategic recommendations, conducting performance insights, managing feedback and review, inquiry handling, and leading product launches. Orchestrated promotional campaigns, SEO optimization, inventory management, product listings, and account setup and optimization.
  • E Commerce Services Factory
    Ebay Store Management
    E Commerce Services Factory Jan 2020 - Present
    Managed store projects from setup and optimization to strategy recommendations and performance analysis. Handled feedback, inquiries, shipping logistics, order processing, product sourcing, inventory organization, SEO optimization, and listing creation.
  • 3S Daraz Multan
    Ecommerce Sales / Operations Specialist
    3S Daraz Multan Aug 2023 - May 2024
    Multan, Punjab, Pakistan
    • Oversee daily sales activities to maximize monthly/quarterly targets• Thrive in a dynamic team-oriented environment where adapting to constant changes in policy, goals, and products led to the mastering of flexibility, time management, and attention to detail• Manage and analyzing KPI (Key Performance Index), such as forecast accuracy, sales capability, demand consensus for all Selling Partner accounts.• Use administer sales report including analysis of demand forecast, sales progress, inventory status, and backlog, etc.• Actively attending team meeting to discuss strategies on maximizing monthly revenue billings along with KPI (Key Performance Indicator) scores and DP (Demand Planning)
  • 3Smb
    Customer Operations Specialist
    3Smb Jan 2022 - Sep 2023
    Multan, Punjab, Pakistan
    - Recruitment and training of new hires- Monitoring and supervising the department's daily operations- Conducting the necessary training for the department- Analyzing the department's operations and developing plans for optimization- Handling individual customer accounts/complaints - Monitoring the program of clients in the United States- Crisis Management and Risk Assessment- Monitoring Customer Satisfaction- Interdepartmental communication- Developing a relationship with new partners- Analyzing the market and adapt strategies to flourish as a company- Guarantee the efficacy of the department- KPI / results

Kinza Mustafa Education Details

  • Times Institute
    Times Institute
    Physical Therapy/Therapist

Frequently Asked Questions about Kinza Mustafa

What company does Kinza Mustafa work for?

Kinza Mustafa works for 3sdem

What is Kinza Mustafa's role at the current company?

Kinza Mustafa's current role is Ecommerce Sales and Operations Specialist.

What schools did Kinza Mustafa attend?

Kinza Mustafa attended Times Institute.

Not the Kinza Mustafa you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.