Mitch Watkins π Email and Phone Number
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Experienced Sales and Operations Leader with a demonstrated history of working in Tech and Services. Adaptive Inside Sales Leader with the ability to build a winning culture and deliver results on the numbers that matter most to the business. I do this through a systematic approach to agent development, maximizing opportunity per marketing dollar spent, and establishing a system that leverages the sales team's strengths and minimizes their weaknesses.
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Chief Sales Officer (Cso)Greenix Nov 2024 - PresentOrem, Utah, Us
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Chief Experience Officer (Cxo)Greenix Oct 2020 - Nov 2024Orem, Utah, Us
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Vice President Of Operations And Inside SalesGreenix Mar 2018 - Oct 2020Orem, Utah, Us- During the first 12 months reduced telephonic overhead cost by 50% - Inside sales had 100% year over year growth, 2017, 2018, 2019, 2020- 40% increase in CST efficiency with increasing customer satisfaction scores- Average 4.7 google review across 13 locations- Grew in-house collections by 120% in the first 12 monthsPosition Overview:Responsible for cultivating customer relationships and serving as the lead brand advocate throughout the Company and all contact points, including e-mail, phone, live chat, and social platforms. The position reports to COO.Essential Functions:Development, budgeting and continual refinement of the customer experience strategy;Creation of key performance metrics to measure customer experience and brand awareness, capturing customer behavior, analysis of results, and development of cross-departmental recommendations;Design, communicate, maintain and continually optimize departmental processes that address business needs and that ultimately yield an excellent and brand-appropriate customer experience.
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Director Of Marketing And SalesNorthstar Alarm Services Nov 2015 - Jan 2018Orem, Ut, Usβ’ Oversaw a $600,000.00 a year marketing budgetβ’ Oversaw the hiring and training of new sales agentsβ’ Responsible for the prospecting, negotiation and onboarding of new lead vendors and channel partnersβ’ Built fulfillment process, sales system and telephonic system from the ground upβ’ Grew 100% in year 2 -
Inside Sales ManagerVivint Nov 2012 - Oct 2015Provo, Ut, Usβ’ Managed a team of 120 agents with several levels of leadershipβ’ Improved upon my systematic approach to rep developmentβ’ All New Hire agents went through my team and program before being promoted to higher lead sourcesβ’ Developed a βWill and Systemβ approach to agents success -
Inside Sales SupervisorVivint Aug 2011 - Nov 2012Provo, Ut, Usβ’ Interviewed, hired and trained new Inside Sales Agentsβ’ Responsible for individual rep development and promotion to higher lead sourcesβ’ Revolutionized scripting and sales training that is still being used to this dayβ’ Produced top 20% agents consistently
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Customer Relations SupervisorApx Alarm Security Solutions Inc. Sep 2008 - Aug 2010Provo, Utah, Usβ’ Interviewed, hired and trained new Customer Care Agentsβ’ Implemented customer satisfaction trainingβ’ Obtained highest Utilization of all teamsβ’ Highest revenue generated by customer care team -
Sales RepresentativeApx Alarm Security Solutions Inc. Oct 2007 - Sep 2008Provo, Utah, Us
Mitch Watkins π Skills
Mitch Watkins π Education Details
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Provo High SchoolGed
Frequently Asked Questions about Mitch Watkins π
What company does Mitch Watkins π work for?
Mitch Watkins π works for Greenix
What is Mitch Watkins π's role at the current company?
Mitch Watkins π's current role is Chief Sales Officer | Chief Dad Officer x 4 | Dyslexic.
What is Mitch Watkins π's email address?
Mitch Watkins π's email address is mw****@****xpc.com
What is Mitch Watkins π's direct phone number?
Mitch Watkins π's direct phone number is +180140*****
What schools did Mitch Watkins π attend?
Mitch Watkins π attended Provo High School.
What skills is Mitch Watkins π known for?
Mitch Watkins π has skills like Customer Service, Account Management, Team Building, Customer Satisfaction, Sales, Coaching, Call Centers, Training, Microsoft Excel, Powerpoint, Html, Call Center.
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