Katie Nanka Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

North Vancouver, British Columbia, Canada

Langley, British Columbia, Canada

Langley, British Columbia, Canada

In under two years with Save On Foods - a division of Overwaitea Food Group - I was promoted to Head Office. At the store level, I excelled at front-line customer service, so this position was a natural progression in my career. The Customer Service Department manages a abundance of enquiries, comments and concerns. With excellent service, I help to create win-win solutions to both satisfy customers, and meet company goals. In my current role in OWFG Customer Service, I use many programs on a daily basis, including Microsoft Office Suite (Excel, Outlook, Word), Retalix, Moneris, Customer Database, and the Intranet. I am in constant communication with the More Rewards department, regional directors, category managers, suppliers, store managers, ECommerce, customers, and others.As a Customer Service Agent, I am an important part of the Marketing Department, particularly as I gather and report customer feedback from all locations, and am highly familiar with current marketing materials.

Vancouver, British Columbia, Canada

Within the E-Commerce department of Save On Foods I was an online shopper and a shift lead where I was in charge of managing employees, customer service, administrative duties, and escalated customers. I was also one of the store's First Aid Attendants, with a Level 2 OFA Certificate. My duties included customer service, dealing with first stage problem resolution in regards to complaints, using the register and computer system, organizing inventory and taking initiative to manage our team’s performance.I found E-Commerce particularly rewarding, as we offered a service to those who cannot go out and shop on their own, as well as brought ease to the lives of those who are busy with work, family, school, etc.

Level 1 Insurance License

Marketing Management - Marketing Communications

Specialized training in the components of promotional strategy. Experience in areas of marketing and promotional strategies by developing.

Occupational Health And Safety

Put in situations as a Health and Safety professional, to create a feeling of trust, not pressure and stress. Involved identifying.