Kenneth Knapp Email & Phone Number

Huntersville, Nc, Us

Indianapolis, Indiana, Us

Director of 500,000 square foot distribution center. Responsible for 150+ employees. 8 managers. Shipping, Receiving, Delivery and Product Services Departments Supervise over 100 staff-members and multiple department managers at 88-store national electronics retailer, while directing logistics at 500,000 square for distribution center. My expert designs of business growth matrices directly leads to business opportunities, utilizing EU/hour measurement and On-Time goods replenishment accuracy. My track record at HH Gregg vividly demonstrates my company-wide championship-level performance in RDCs in pieces/hour in the company’s Shipping division, and RDCs in EUs/hour in the firm’s Building unit. I directly saved HHGregg over $750,000 in 2016 through implementation of labor cost-saving operational decision-making. HHGregg awarded my principal store Platinum Status for the distribution center’s delivery results, as I oversaw up to 25 commercial trucks conduct approximately 300 daily deliveries, predominantly in a customer-satisfying and an incident-free manner.

Sole Founder & Owner of highly visible and widely respected retail furniture sales and logistics consulting firm, providing stellar service to regional and national clients in Washington, DC, northern Virginia and southern Maryland areas. Some of the highlights of my accomplishments with my firm include: Recently powered my clients on average to annual retail sales increases of over 10% through diligent scrutiny of client sales staff performance, and concurrently escalated average store sales/square feet by over 25%. For location licensees of national 500-store furniture retailer Ashley Furniture Homestores, my analyses and recommendations provided substantial fruits, including a labor cost reduction of 7% and a commensurate EBITDA increase. My centralization and simplification of client Guest Relations operations drove customer service to new heights, while my back-end process reconstitution's culminated in a further blossoming of customer experiences. I personally authored a training book, relating in a user-friendly, colloquial style key tips on proper furniture selling techniques.

Arcadia, Wi, Us

My role at this massive furniture retailer required keen corporate District Managerial talents as I supervised all sales & logistical operations for 45 stores over a 3-state expanse, generating $380 million in average annual sales. I diligently visited every store in this region every month to 45 days, boosting morale, listening to issues, identifying alternative solutions and directing remedial measures and improvements. My financial accomplishments include: Attainment of company-leading 14.5% retail sales & 11% wholesale expansions during tenure, closely monitoring merchandise turns, accentuating efforts for hot products while minimizing slow sellers, and further effecting an average district store sales/square foot escalation of 20%. After an emergency multi-store closure, which prompted bank seizures of store property, I engineered a lightning fast product delivery procedure, having to set up a temporary warehouse and reallocate & hire staff, orchestrating the delivery of $1.7 million in merchandise to over 300 customers within a compressed 3-month time-frame. I was a leading mattress department-selling Manager nationwide, achieving a 25% mattress sales increase YOY. My contract negotiations with 3rd party delivery units for multiple licensees cut company delivery costs by 6%, and my concurrent Open to Buy plan increased regional profit margins by 3.6%. Finally, congruent with the extensive attention I pay to all of my clients, in 2012 I lowered client complaints by 10% with my introduction of a customer satisfaction measurement system district-wide, utilizing Net Promoter Scoring based on positive customer experiences.

Vice President and Chief Operating OfficerIn Virginia Beach, I started in a warehouse & delivery role, but quickly was promoted all the way to become the COO & Vice President of the entire furniture company, in which position I personally directed the business operations of the overall enterprise, covering warehouse & retail functionings, plus transportation, customer service, sales, HR and general administration, including handling a $15 million annual budget, 10 managers and 70 staff.My financial statement reviews, activity report generations and productivity measurement analytics both enabled program improvements and reduced costs significantly.Lastly, I personally set up and branded a Red Carpet Delivery home delivery service for which my drivers placed plush red carpets at customer doors while classically offering customers long-stemmed red carnations and comment cards after delivery completion, resulting in a 20% sales increase over 3-year period.

Optimized efficiency of over 750,000 sq. ft. space in 4 warehouse facilities, directing warehousing, transportation, Fleet Management (10 trucks), and inventory activities. Oversaw inventory of furniture, bedding, accessories, appliances, chemicals and electronic products. Supervised 15 direct reports and more than 150 hourly employees. Administered $32 million budget

Executive Vice President & CFO for CHANNEL DISTRIBUTION SYSTEMS, Houston, TXLed a team of 14 managers, human resources, and administrative staff to operate 250,000 sq. ft. warehouse with 80 warehouse staff and 6 Direct Reports for largest container freight station and 3PL operator in Houston, TX. Rapidly promoted from manager to VP in 3 years. Monitored 50-truck fleet and warehouse operations to comply with OSHA and DOT regulations. Managed wide range of inventory types including customs bonded merchandise, industrial products, hazardous chemicals and consumer products.

Bba, Management

Mba, Management