Kanstantsin Bakan Email & Phone Number

Poland

• Led the design of a collection and recovery solution for the rent-to-own industry, integrating Admin and Customer Portals with leading US RTO platforms, ensuring PCI DSS, TCPA, and FCCPA compliance.
• Collaborated with BAs and POs on a microservice forex and payment platform, focusing on backend solution definition, integration with KYC, KYB, and transaction monitoring providers, and designing complex process models.
• Delivered discovery phase artifacts for project acquisition, represented the company in pre-sales, and participated in research and business development.
• Implemented standards and templates for the requirements lifecycle and developed a business analysis information management approach for requirements reuse. Played a significant role in establishing a BA excellence.

Minsk, Belarus

• Conducted strategic analysis for a software development company, transforming management systems, documenting know-hows into processes, adjusting governance structures, and analyzing metrics and KPIs.
• Defined future and transition states to align with organizational goals.

Minsk, Belarus

• Converted requirements from product managers, designers, and technical experts into solution specifications for the mobile development team. Developed and maintained comprehensive mobile app master flows for two.
• Documented solution requirements for client-service architecture solutions (mobile apps for facility management industry), incorporating embedded diagrams, relevant system configurations tied to the designed features.
• Conducted demos for customers.

Minsk, Belarus

• Coordinated a distributed team of 15, managing iOS and Android developers and QAs, fostering effective communication among product managers, designers, and development teams.
• Led the entire mobile app update delivery process, overseeing needs identification, release planning, development, testing, quality assurance, app store submission, deployment, monitoring, feedback analysis, and.
• Conducted business analysis activities, including requirements elicitation, stakeholder consultations, requirements specification and modelling to align development efforts with strategic business objectives.
• Provided estimates, managed the backlog, and conducted Scrum ceremonies, ensuring alignment with project goals and timelines.

Minsk, Belarus

Minsk, Belarus

• Contributed to the creation of user stories and use cases, documented requirements, and collaborated on workflow visualization through the creation of flowcharts, developed prototypes and wireframes.
• Participated in presale activities, conducting RFP analysis, business domain discovery, benchmarking, and market analysis.
• Researched and evaluated external vendors for potential outsourcing of back-end solutions for an existing application.

Minsk, Belarus

• Provided technical support to US-based customers regarding facility management software platform via Zendesk tickets, online chat, emails, phone calls and web-meetings
• Diagnosed issues, provided technical workarounds, escalated issues, reported bugs and submitted feature requests via JIRA

Minsk, Belarus

Orsha, Belarus

Minsk, Belarus

Minsk, Belarus

Coursera Specialization, Software Product Management

Introduction to Software Product Management Software Processes and Agile Practices Client Needs and Software Requirements Agile Planning.

Graduate Researcher, Economics

Master’S Degree, International Economics

Bachelor’S Degree, International Business Communications