Computer Information Systems | White Hat Hacker
Duluth, Georgia, Us
Provide support for clients that have been referred to me through word of mouth as well as training for end-user clients & fellow coworkers on current computer related issues custom builds & diagnostic practices. Installing software & peripherals, re-imaging machines & performing a variety of related tasks.• Administrative duties through Active Directory, user privileges, access, account lockouts & password re-sets• Network Mapping, Network drives & shares, profile backups to network shares• Password recovery, data backup & migration, PST files, desktop, user settings & favorites• Network & local printer additions printer set-up, local printer set-up, default printer assignment, printer maintenance, paper jams, online status, cartridge replacement• Imaging remotely & desk side deployment software installation/replacement & maintenance of XP, Vista, windows 7, via Ghost, Acronis & Windows Backup• Workstation hardware upgrades/installation & peripheral assembly PSU, CPU, GPU, memory upgrades, HDD/SDD, keyboards motherboards & LCD monitors• Application installations, support & user; end user training, upgrading, & supporting various desktop/laptop hardware/software & troubleshooting: HP, Compaq, Lenovo, Dell, Gateway, Acer, Asus, Sony, Samsung, Toshiba & custom build PCs Windows.98, 2000, XP Vista, Windows 7• Office 2000, 2007, 2010: Excel Power user, Advanced Access, Word, & PowerPoint user. Efficient in Outlook, OneNote, & Visio Studio.• Customer service & sales; appointment setting with users, & user follow-up; user education on software, wireless security & settings, connectivity issues defensive computing anti-virus, AVG, McAfee, NOD, Kaspersky & Symantec anti-virus & firewall setup operation. Virus removal