Kayla Downing Email & Phone Number

Folly Beach, South Carolina, United States

-Provide administrative support for office of 6 property managers maintaining 90+ properties-Handle all questions, bookings, payments, maintenance concerns, and/or any other special requests for all clients, vendors, & guests-Assist with collecting payments, bill collection, & tracking budgets & expenses for both homeowners & company-Responsible for setup & listing management of all 90+ properties, including descriptions, landing page design, & updating availability &… Show more -Provide administrative support for office of 6 property managers maintaining 90+ properties-Handle all questions, bookings, payments, maintenance concerns, and/or any other special requests for all clients, vendors, & guests-Assist with collecting payments, bill collection, & tracking budgets & expenses for both homeowners & company-Responsible for setup & listing management of all 90+ properties, including descriptions, landing page design, & updating availability & pricing-Generate housekeeping & maintenance reports weekly, verify all tickets are addressed & resolved in a timely manner, & ensure all properties are ready for guest arrival-Assist with branding & marketing for both properties & branch location-Designed a new maintenance tracking system to better serve our property owners & managers that resulted in increased organization & decreased resolution time from request to closure-Responsible for supply management of all 90+ properties-Perform periodic inspections on properties to ensure readiness for incoming renters as well as any potential maintenance or off-season remodeling needs-Support management team by reviewing & analyzing reports, summarizing information, identifying trends & needs, & determining best suitable response prior to presenting to management team-Responsible for all client communication through phone, email, & online chat mediums-Solely responsible for requesting & maintaining all guest satisfaction surveys & reviews-Manage online presence & dedicate time to respond to each & every survey & review-Communicate regularly with both colleagues & management & assist property managers with scheduling-Primary point of contact for all conflict resolution and & leverage empathy & active listening to ensure the best experience for our guests & homeowners-Assist with the planning & setup of events as needed-Provide recommendations to guests based on their individual needs to ensure they maximize their experience during their stay Show less

Charleston, South Carolina Area

-Manage the day-to-day operations of the school, including but not limited to the management & oversight of 10+ teachers and 30+ students-Interview, hire, schedule, & train all staff members-Maintain documents, complete assessments & evaluations, & assist director as needed with any other supervisory and/or administrative needs-Analyzed students & created personalized growth strategies; provided parental consultations & ensured parents stayed updated and felt informed & supported at… Show more -Manage the day-to-day operations of the school, including but not limited to the management & oversight of 10+ teachers and 30+ students-Interview, hire, schedule, & train all staff members-Maintain documents, complete assessments & evaluations, & assist director as needed with any other supervisory and/or administrative needs-Analyzed students & created personalized growth strategies; provided parental consultations & ensured parents stayed updated and felt informed & supported at all times-Scheduled & provided tours for potential new parents & children-Dedicated to nourishing positive relationships with parents, children, & staff at all times Show less

Charleston, South Carolina Area

-Observed, recorded, evaluated, and kept organized records of social, adaptive, and psychotic behavior among children-Created, implemented, and monitored behavior modification programs and plans with parents and instructors-Maintained an open line of formal and informal positive communication with students, parents, and instructors that were conducive to student growth

Summerville, Sc

-Planned, organized, developed, and administered recreational & activity therapy for patients, ensuring the highest degree of quality care-Provided comprehensive assessments and direct treatments for individuals and groups, including CBT-Assisted patients in post-treatment and continued follow-up care-Maintained dated documentation-Assisted individuals with diverse and unique mental and/or physical disabilities-Supervised staff-Budgeted activities to maximum… Show more -Planned, organized, developed, and administered recreational & activity therapy for patients, ensuring the highest degree of quality care-Provided comprehensive assessments and direct treatments for individuals and groups, including CBT-Assisted patients in post-treatment and continued follow-up care-Maintained dated documentation-Assisted individuals with diverse and unique mental and/or physical disabilities-Supervised staff-Budgeted activities to maximum efficiency-Provided 1:1 counseling-Supervised and recruited volunteers-Lead group sessions on a weekly basis-Assessed and developed individualized treatments and plans of care-Maintained dated progress notes-Budgeted, planned, and led events-Helped patients maintain social and recreational needs Show less

Rochester, New York Area

-Provided outstanding customer service-Maintained store cleanliness & upkeep-Worked independently & as a team-Sold advertised items-Handled profits-Awarded a scholarship for excellent customer service & workmanship

Rochester, New York Area

-Worked with developmentally delayed adult and children population-Lead group therapy sessions-Maintained dated progress notes-Developed treatment plans-Communicated by sign language-Counseled individuals and groups-Co-lead an Alzheimer's group

The Housing Authority Of Meadville, Meadville, Pa

-Oversaw and operated a youth arts program-Maintained records-Sought volunteers & established volunteer programs-Assisted teens with advanced education process-Researched & wrote grants-Organized events-Helped individuals increase their education-Supervised & developed an after-school youth computer literacy program

Master Of Science (M.S.), Creative Arts Therapy & Counseling

Bachelor Of Fine Arts (Bfa)