Nhi Hubacek Email & Phone Number

Ontario, California, United States

In this capacity, I excel at overseeing and streamlining operations for customer service department, managing and growing high-volume-transaction accounts for all business segments. I am pivotal in driving process improvement with sales, sales support, transportation, supply chain, marketing, credit, IT, and all operations support while developing appropriate solutions.☛ Secured employee retention rate by optimizing coaching, mentoring, and team development via standard one-on-one meetings.☛ Increased productivity by over 20% through gaps identification in department oversight and development of overall workflow management structure.☛ Improved overall customer experience within fast-paced environment through strategic planning on staffing, training, process improvement, department growth, and direction.

Yorba Linda, California

In this role, I monitored and standardized order entry, phone management, quote request, and RMA process. I directed and guided customer service representatives in controlling operations team as well as newly developed tele sales representatives on inside sales team. Moreover, I managed overall functions and activities regarding the staffing, training, disciplinary action, and events.☛ Organized and accelerated workflow through the development of customer service territories.

Yorba Linda, California

Temecula, California, United States

I grew dealer accounts, Home Depot, and Lowe’s by meeting monthly budgets while leading to inside sales team. I supported and enabled the sales and customer service representatives for tract department in ensuring take-off accuracy, on time product delivery, scheduled installation with third party subcontractors, and scheduled all service requests in collaboration with builders with homeowners for the first 2 years of home ownership.☛ Supported in planning, testing, and user training as integral power user of ERP implementation for department stabilization within 4 months of implementation.

Irvine, California

I maintained project and RFQ requests, daily sales reporting, and sales YOY analysis to provide in-depth forecasting, align and update resources for effective sales tools, create reporting templates for daily activity tracking, and recommend on process improvement.☛ Enhanced performance level of sales and operations teams by identifying areas of improvements.

Redlands, California

I managed customer accounts in assigned territory and generated quotes for software renewal 3 months ahead of expiration to avoid service interruption, prioritize orders, respond to email correspondence, and contribute to the department focus groups for continuous improvement projects. Volunteered for the department events committee to plan, coordinate, and execute events for improvement of department morale. ☛ Acknowledged for managing an average of 55 inbound calls per day and responding to emails within a 3-hour time frame.

City Of Industry, Ca 91745

Master Of Arts - Ma, Organizational Leadership

Business Administration, Sales & Marketing