Jamie Gilliam Email & Phone Number

Lee's Summit, MO, US

Overland Park, Kansas, US

Coordinated with multiple teams to ensure company processes run as smoothly as possible. CRM (Zoho) administrator. Used SQL in Zoho Analytics to chart and visualize sales data. Created reports and dashboards for data presentation. Created a system to log and track cargo claims. Created a ticketing system for support issues. Created a process to monitor and.

Overland Park, Kansas, US

Supervised a small team of Customer Operations Representatives. Ensured accurate and timely data entry and communication. Trained new hires and developed training materials. Developed SOPs for various customers. Performed data analytics and visualization.

Overland Park, Kansas, US

Heavy customer service support, via phone and email. Scheduled appointments for assigned loads. Received load tenders and entered data in TMS (Aljex and Salesforce). Created and maintained SOPs for various customers. Proactive communication and accurate data entry. Trained new hires.

Joplin, MO, US

Assigned freight to ensure on-time service. Customer service support to both external clients and drivercrew. Problem solving, strong communication, multi-tasking. Tracking shipments, pricing. Supervised asmall team of dispatchers- responsible for their quality of work. Employee coaching and discipline.

Joplin, MO, US

Assigned freight to ensure on-time service. Customer service support to both external clients and drivercrew. Problem solving, strong communication, multi-tasking. Tracking shipments, pricing.

Joplin, MO, US

Heavy customer service support, via phone and email, to both clients (external) and driver crew (internal) to ensure timely freight delivery. Maintained administrative tracking system, AS/400, of all call and driver activity. Skills required include tactful people skills, strong communications, multi-tasking, and problem solving.Heavy customer service.