Katie Adkins Email & Phone Number

Florida, United States

Directing course operations for the creation of one-hour asynchronous courses as part of the Tech Diplomacy Academy; the new credential for today’s technology revolution. The Tech Diplomacy Academy is the #1 site for learning about the intersection of emerging technology, business and foreign policy.

Building online executive education course delivery and customer success processes.

- Led the Learner Success Team- Worked collaboratively with the Director of Academic Engagement to support the tutor team- Key stakeholder of the learner experience in collaboration with our Curriculum and Production teamsKey Responsibilities:-Supported cohorts between 20 and 300 learners-Exceeded learner success metrics including a >90% completion rate and average course NPS above 50-Led a team of 3 Success Coach Team Leads to drive consistency of the learner experience across all courses, including the management of 10 contract Success Coaches-Collaborated with 4 partner universities to identify partner-specific needs and implement customized Course Operations experiences-Created and revised learner personas to support the Course Operations, Curriculum Development, and Marketing Teams- Revised and developed Success Team Best Practice Trainings and Weekly Tips-Researched trends in adult education, learner support, and outreach strategies to inform best practices for the Success and Tutor Teams

Delivered training on strategies to support the holistic well-being of families (i.e. counseling, confidence building, meditation, etc).Facilitated career enhancement webinars for teachers and other education professionals.

Mildenhall, England, United Kingdom

Actively engaged in continuing education while I worked in the home with my children.From 2017-2019, I volunteered in multiple roles that allowed me to support, educate, guide, and mentor individuals through interpersonal issues, fitness goals, and adjusting to living abroad.

Learning Strategies Management

Facilitated academic success coaching activities with undergraduate and graduate students.Founding member of the Learning Studio; a peer tutoring and mentoring center.

Spokane, Washington Area

Completed my Internship for my Masters in Rehabilitation Counseling (Texas Tech) at Gonzaga University's Disability Resource, Education, and Access Management (D.R.E.A.M.) Program. Provided individualized support to students in need of personal and academic success strategies, tools, and resources.

Spokane, Washington Area

Assisted students with individualized education and training goals.Provided guidance in developing strategies and skills for college and employment success.Encouraged self-advocacy through the development of communication and accountability skills.

Altus, Ok

Designed and facilitated goal-oriented, academic and career exploration activities and curriculum. Empowered students to overcome barriers to post-secondary education through self-advocacy.

Altus Afb, Ok

Created and facilitated developmentally appropriate prevention education curriculum.Collaborated with local organizations to provide youth substance awareness programs.Assisted with the daily operations of the Air Force drug testing program.

Spokane Skills Center - Spokane, Wa

Guided high school students through the completion of a credit retrieval program for the purpose of returning to their home high school to graduate with their peers. Engaged partner school administrators and counselors to provide wrap around support services for students.

Spokane, Washington Area

Research Assistant for a multi-year, NIDA-funded study (Project B.R.I.T.E.) investigating prison-based substance abuse programs. The project was part of UCLA's Integrated Substance Abuse Program, and managed by the Washington State Research Group, with research sites in the Seattle and Spokane areas.

Airway Heights, Wa

After completing my degree/minor practicum requirement with Camas (Institute) Path from January through May of 2006, I earned a paid summer internship for the months of June-August 2006. Upon completing the summer internship, I was given a position as a full time chemical dependency counselor (CDPT), which then evolved into an intake coordinator position. As the intake coordinator, I completed agency intakes, chemical dependency assessments, assigned clients to counselor caseloads, and managed a small caseload of my own.

Master Of Science (M.S.), Rehabilitation Counseling

Texas Tech University Health Sciences Center, School of Allied Health Sciences, Masters of Rehabilitation Counseling..

Bachelor Of Science (B.S.), Applied Developmental Psychology

Addiction Counseling and Prevention Minor