Khue (Fifi) Ngo Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Tx, Us

Charlotte, Nc, Us

Houston, Texas, Us

HP Servers Hyper Scale and SP & OEM Solutions divisionsPerform benchmarks and power measurement by using software system designed tools to simulate users and/or test drivers to generate system loads.Setup and configure test environments, performance optimal tuning and execute benchmarks in high-end server systems.Analyze output, identify system bottlenecks, and create standard SPEC Benchmark reports to meet company’s best practices.Create and deliver Word-Lead standard benchmarks on different HP/HPE ProLiant rack/blade/tower servers.

Houston, Texas, Us

ROM Quality Assurance divisionProject test specialist for systems validation of systems ROM/BIOS, OS, firmware, and 3rd party hardware and software applications. Systems configuration, installation, modification, integration, qualification, analyzing, backup, recovery, ghost images, troubleshooting and supporting across different system hardware and software platforms, OS on HP ProLiant rack/blade servers. Execute automation and manual test scripts for requirement validation, performance, regression, and usability testing. Manage proper handling of defect creation, debug hardware and software issues to develop, apply, and maintain quality standards of servers.Windows Server, Enterprise Linux Server (SUSE & RHEL), VMWare ESX & vSphere Hypervisor ESXi.

Palo Alto, Ca, Us

Thin Client Solutions and Core Validation divisionsEvaluate, test, validate and qualify new and sustaining PCs, workstations, and Thin Clients from ODM to released production. Management of standardized test strategy, test plans, execute test cases and defects report. Update system BIOS and Firmware, deploy and configure OS/images to perform system integration, functionality, regression, stress-tests utilizing automated and manual test methods. Document and monitor test results in tracking system to assist in debugging and modification of software and hardware. Collaborate and consult with developers and test engineers in resolution of problems. Follow and contribute Agile / Waterfall activities and exercise SDLC/TDLC methods.MS Windows Workstation, WinCE, Windows Embedded, Citrix, HP Configuration Management, XenApp-Citrix, Altiris, ThinState, softpaq, OS images.

BPCs R&D, B2B Portable, OS and HW divisionsEvaluate, test, validate and qualify Consumer and Commercial Compaq desktops, notebooks, and workstations. Update BIOS, firmware, and build, configure, install, and Ad-hoc test system hardware and software on HP/Comp PCs. Ensure software was tested against specific engineering requirements for quality assurance and OS platforms. Assist in the research, investigation, and resolution of hardware and software issues. Direct point of contact for project managers, development teams, and external vendors to assist in resolving issues. Key member involved with the development and implementation of a unified test management system.

Provided in assistance and technical support in areas of technology division in campus. Identified, researched, analyzed, troubleshooted and resolved technical problems. Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues. Realized a 25% reduction in print-paper cost for the campus by setting all printers used in the Labs to double-sided print. Assisted students with computer use, software and peripheral equipment (printers and scanners).

Bachelor Of Business Administration - Bba, Mis & Finance

Associate Of Arts (Aa), Business Technology