Haley Knight Email and Phone Number
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A self motivated, results driven leader that expects nothing more than positive results; with over 6 years of sales and account management experience. Utilizing my strong understanding of core customer success principles to drive value to the customer and in return increase overall wallet share and customer retention. Diligent with KPI style statistics and am able to fully present those to both internal and external shareholders who care about minimizing churn, and increase overall customer growth and continue to expand wallet share.
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Manager Of Customer Success - MspNinjaoneSaint Petersburg, Fl, Us
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Customer Success Team Manager SmbKnowbe4 Apr 2022 - Jul 2024● Lead a team of 8+ direct reports during Covid -19, including the transition to a fully remote environment● Managed an annual team renewal pipeline of 15 million dollars to achieve 89.2% Deal Retention &111.15% Net Booking Retention for 1,300 SMB accounts● Managed personal annual renewal pipeline of 1 million dollars to achieve 89.6% Deal Retention &108.99% Net Booking Retention for 150 SMB accounts● Monitored individual performance metrics such as call volume, contacts, task management and productreferral submissions to ensure high output using Salesforce and Klipfolio● Created and ran weekly team drills to build CSM skill sets on topics such as customer account health,customer retention and customer share of wallet● Enhanced team member performance through live real time feedback and virtual coaching● Conducted customer revitalization calls to de-escalate conflict, secure renewals and winback deals -
Customer Success Team Manager (Tt)Knowbe4 Apr 2021 - Mar 2022Clearwater, Florida, United States● Achieved 2021 Jedi Watchman (Manager) - Team 90% deal/opportunity retention & 110% dollar retention● Accomplished 100% Team Deal Retention November 2021 (All team members to DR & NBR)● Created and hosted a biweekly new hire training meeting focused on onboarding techniques and rolebased strategy
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Customer Success Manager (Tt)Knowbe4 Dec 2019 - Mar 2021● Develop and manage relationships with customers● Onboard new customers, get them using the product to ensure our customers are set up for success● Retain, upsell, and renew (as applicable) customer subscriptions● Discretion to negotiate discounts with customers● Coordinate with tech support for technically complex questions● Work with customers to get a strategic plan for their security awareness program throughout their subscription● Analyze customers consoles and advise them on which training and phishing campaigns they should implement● May use discretion to recommend terminating a customer● May use discretion to present discounts to executive staff
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Community Lead SalesWework Aug 2018 - Mar 2019Greater New York City Area• Toured and sold space to new members by articulating WeWork’s value proposition and mission• Managed and developed promotional marketing plans including : pricing strategies, competitor andmarket analysis, target marketing and new product releases• Identified needs of prospective and existing members and recommend solutions to grow theirbusinesses within a WeWork space• Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy• Renewed and upgraded current membership agreements to increase sales and building occupancy -
Associate Local Sales ManagerYelp Jan 2018 - Sep 2018Greater New York City Area• Managing/coaching a team of 10-14 Account Executives at various stages in sales tenure, from associate to senior executives• Communicated a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members through individual coaching, presentations and team meetings • Continually offering feedback while driving the full sales cycle from prospecting to close• Developed multiple reps who have placed themselves amongst the top 10% of the company• Exceeded monthly team quotas• Coach, motivate and develop people at all stages of their career -
Sales Training ManagerYelp Nov 2017 - Dec 2017• Trained 1 class of 50+ new sales representatives to comprehend and implement Yelp’s inside sales process from pipeline management to communicating product implications• Developed new hires to manage daily metrics, foster professional relationships, and handle common objections in order to form partnerships with prospective clients.• Presented trainings on all relevant topics and honed my public speaking skills
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Account ExecutiveYelp Aug 2016 - Oct 2017New York, New York-Strategize and successfully sell Yelp advertising programs through daily high volume sales calls-Prioritize daily workflows including calls and sales-related inquiries to manage a continuously changing pipeline to achieve a 64% close ratio-Exceed 65-100 prospecting phone calls and over 2 hours of talk time to acquirer new leads daily-Create and present product demos for clients daily to assist in the buying process-Adapt product recommendations to suit client needs by overcoming objections -Averaging 110%-240% of quota each month in Local Sales-Promoted from Account Executive to Manager in 15 months
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Account Associate Cash ApplicationsLockheed Martin Jun 2015 - Jul 2016Lakeland, Florida Area• Responsible for applying over 100 million dollars of domestic incoming cash every month to the MARS and SWIFT Ledgers• Work with international POCs to ensure accurate posting of incoming cash in excess of 75 million dollars monthly in alternative currencies • Ensure all cash is accounted for through daily, weekly and monthly cash/ledger balancing• Facilitate weekly meetings to improve cash posting processes with both domestic and international POCs which has led to zero aged unidentified cash balance for the past twelve consecutive months • Support ledger consolidation and transition efforts for current business accusations and divestures • Proactively identify opportunities to improve process efficiency and enhance level of control • Respond accurately to all Ernst & Young audit requests to ensure financial reporting compliance • Process unapply, offset, write-off, and refund requests within one week of the request -
Enterprise Business Services InternLockheed Martin Jan 2015 - Jun 2015Lakeland, Florida Area• Assisted with SWIFT Ledger Billing• Completed Monthly SWIFT Manual Based Audits • Finalized daily VISIFLOW uploads for IS&GS Billing Department• Updated weekly MARS IWTA billing• Provided support to internal customers regarding specific contracts
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WaitressThe Red Lion Inn Jun 2011 - Aug 2014Stockbridge Ma -
Summer InternSterling Insurance Company Jun 2014 - Jul 2014Cobleskill Ny -
InternshipFlorida Presbyterian Homes Jan 2014 - May 2014
Haley Knight Skills
Haley Knight Education Details
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Business Administration, Management And Operations -
Health/Health Care Administration/Management
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Biology, General
Frequently Asked Questions about Haley Knight
What company does Haley Knight work for?
Haley Knight works for Ninjaone
What is Haley Knight's role at the current company?
Haley Knight's current role is Manager of Customer Success - MSP.
What is Haley Knight's email address?
Haley Knight's email address is hk****@****ren.org
What is Haley Knight's direct phone number?
Haley Knight's direct phone number is +185028*****
What schools did Haley Knight attend?
Haley Knight attended Florida Southern College, Florida Southern College, Hudson Valley Community College, James Madison University.
What skills is Haley Knight known for?
Haley Knight has skills like Microsoft Excel, Microsoft Word, Powerpoint, Teamwork, Hospitality, Time Management, Customer Service, Social Networking, Social Media, Public Speaking, Event Planning, Facebook.
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Haley Knight
Cambridge, Ma2als.net, affiniatx.com
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