Vanessa K.
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Vanessa K. Email & Phone Number

POS Launch Services Manager at Accumula
Location: Olympia, Washington, United States 6 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Accumula
Role
POS Launch Services Manager
Location
Olympia, Washington, United States
Company size
426 employees

Who is Vanessa K.? Overview

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Quick answer

Vanessa K. is listed as POS Launch Services Manager at Accumula, a company with 426 employees, based in Olympia, Washington, United States. AeroLeads shows a matched LinkedIn profile for Vanessa K..

Vanessa K. previously worked as Product Expert at Salsify and Software Developer at 100Devs. Vanessa K. holds Bachelor Of Arts - Ba, Fine And Studio Arts from Whitman College.

Company email context

Email format at Accumula

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Accumula

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Profile bio

About Vanessa K.

I'm a Software Developer specializing in Frontend web applications using Javascript, HMTL & CSS. Previous roles have allowed me to manage and mentor teams, develop relationships with overseas counterparts and strive to improve SaSS applications based off of Support and Customer feedback. While my passions include edutech and environmental tech I like working for diverse industries.From building out training and documentation from scratch to helping internal and external stakeholders my background spans many roles. Allowing me to help to guide my freelance customers or companies that I work for.

Current workplace

Vanessa K.'s current company

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Accumula
Accumula
POS Launch Services Manager
Olympia, WA, US
Website
salsify.com
Employees
426
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Company profile
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6 roles

Vanessa K. work experience

A career timeline built from the work history available for this profile.

Pos Launch Services Manager

Accumula

Olympia, WA, US

Product Expert

Current
Salsify
May 2023 - Present

Software Developer

Current
100Devs
Dec 2022 - Present

Local Support Manager

Lightspeed Commerce
  • Developed methods to decrease wait times by 60.3% in 3 months
  • Maintained team satisfaction rating of 92.9% YTD
  • Formed deprecation plans while working with major stakeholders for efficient end-of-life strategy for hardware, software and operating systems
  • Increased hiring plan by over 100% in one 1 by providing analytical data to Directors and Executives showing agent productivity vs. customer growth
  • Developed triage procedure for analytic integration which increased visibility on outstanding user reported issues
  • Consulted with QA and Product Managers to ensure dev teams maintain 20% focus on issues that directly affected customers
Jun 2015 - Oct 2022

Support Team Lead

Lightspeed Commerce
  • Developed strategies to achieve team and individual targets, and provided coaching, training and feedback in 1:1s to ten direct reports.
  • Handled escalated customer issues with kindness and empathy to prevent churn
  • Provided monthly analytics and feedback to agents to ensure agent productivity
  • Analyzed monthly targets for each agent’s personal customer satisfaction (CSTAT) ratings and monthly ticket numbers
  • Worked closely with development and quality assurance teams to discuss software issues and feature requests in order to set prioritization
  • Volunteered to travel internationally to train new acquisitions on software
Apr 2014 - Jun 2015

Support Specialist

Lightspeed Commerce
  • Provided compassionate technical support including troubleshooting customers’ hardware and software via email, phone and chat.
  • Educated, trained and guided customers on the cloud-based system using remote desktop applications such as Teamviewer
  • Tested and troubleshot new equipment and features and wrote internal documentation for all frontline support
  • Participated in monthly 24/7 on-call rotation
  • Identified customer issues, cataloged the issues in Zendesk and Jira
  • Advocated for the most frequent customer issues during weekly triages with product management, quality assurance and development
Nov 2011 - Apr 2014
Team & coworkers

Colleagues at Accumula

Other employees you can reach at salsify.com. View company contacts for 426 employees →

SB Suraj Bhogal Suraj Bhogal Colleague at Accumula Minneapolis, Minnesota, United States, United States View → AN Andreina Nieves Crispin Andreina Nieves Crispin Colleague at Accumula Boston, Massachusetts, United States, United States View → MW Melissa Williams Melissa Williams Colleague at Accumula Boston, Massachusetts, United States, United States View → JR Jason Rod Jason Rod Colleague at Accumula Boise, Idaho, United States, United States View → AS Adam Sheehan Adam Sheehan Colleague at Accumula Suffolk County, Massachusetts, United States, United States View → NR Nathan Rapert Nathan Rapert Colleague at Accumula Auburndale, Florida, United States, United States View → LT Lydia Tufts Lydia Tufts Colleague at Accumula Boston, Massachusetts, United States, United States View → KS Kevin Suarez Kevin Suarez Colleague at Accumula Dublin, County Dublin, Ireland, Ireland View → JY Jack Yarrington Jack Yarrington Colleague at Accumula Sydney, New South Wales, Australia, Australia View → CD Christophe De Figueiredo Christophe De Figueiredo Colleague at Accumula Póvoa De Varzim, Porto, Portugal, Portugal View →
3 education records

Vanessa K. education

Frontend Developer, Computer Programming/Programmer, General

Skillcrush
FAQ

Frequently asked questions about Vanessa K.

Quick answers generated from the profile data available on this page.

What company does Vanessa K. work for?

Vanessa K. works for Accumula.

What is Vanessa K.'s role at Accumula?

Vanessa K. is listed as POS Launch Services Manager at Accumula.

Where is Vanessa K. based?

Vanessa K. is based in Olympia, Washington, United States while working with Accumula.

What companies has Vanessa K. worked for?

Vanessa K. has worked for Accumula, Salsify, 100Devs, and Lightspeed Commerce.

Who are Vanessa K.'s colleagues at Accumula?

Vanessa K.'s colleagues at Accumula include Suraj Bhogal, Andreina Nieves Crispin, Melissa Williams, Jason Rod, and Adam Sheehan.

How can I contact Vanessa K.?

You can use AeroLeads to view verified contact signals for Vanessa K. at Accumula, including work email, phone, and LinkedIn data when available.

What schools did Vanessa K. attend?

Vanessa K. holds Bachelor Of Arts - Ba, Fine And Studio Arts from Whitman College.

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