Steven Knight Email & Phone Number

Oakland, California, United States

Concord, Ca, Us

• Process Improvement, Network Design, and Project Manager for companies such as Bulova Watch Company, Citizen Watch - Citizen of America, Pet Food Express, Delta Children (Furniture), Life Factory (Glass Water & Baby Bottles), Ring (Video Doorbell), Uniqlo (Apparel), Twin Med (Medical Supplies).• Assembled and furnished detailed network analysis to determine function, size, location, and operating procedures for new, expanded, or relocated Distribution / DTC Fulfillment Centers.• Led design and building efforts for a 700,000 square foot DC for national retailer.• Liaised between client, contractors and 3PL service providers to provide improved throughput, speed, and accuracy.• Streamlined processes to increase capacity without increasing allocated space / cost.• Deployed guidance and participation for vendor selection and startup of multiple 3rd party logistics contracts.• Strengthen process improvement protocols through detailed observation and data analysis driven process improvement plans.• Stood in as an on-site guidance and training of operations teams.• Doubled MHE (conveyor) capacity and throughput by increasing conveyor size and configuration without negatively impacting the day-to-day operations during construction.

Alameda, California, Us

• Overseer of the 2 million square foot, non-union, bi-coastal distribution and domestic logistics operations.• Netted over $1B in annual sales during tenure• Commanded the output of over 700 employees while simultaneously handling a $43M annual operating budget.• Yielded a 44% increase in building utilization by refining storage mediums and slotting strategies.• Introduced a Pay-for-Performance incentive program delivering 14% reduction in production labor cost.• Brought eCommerce furniture fulfillment in-house (vs 3PL).• Dramatically shortened order cycle by three days.• Diminished Customer Returns from 14% to 3%.• Orchestrated Sales & Operations Planning (S&OP) program; streamlining coordination of supply, fulfillment and sales calendars.• Reinforced retail store teams - increased stockroom capacity by 40% in many high-volume stores by redesigning stockroom layout and removing clutter and waste.

Alameda, California, Us

• Achieved over $535M in sales.• Introduced Engineered Labor Standards to all World Market DC's.• Provided increased productivity, improved accuracy, and reduced operating expense.• Converted all company DC's to single shift operations as streamlining measure during economic downturn.• Initiative saved over $1 million in operating expense and reset productivity expectations within the facilities.

Alameda, California, Us

• Brought in to turnaround failed Warehouse Management Systems (WMS) software implementation.• Deployed plans to restock stores with missing critical merchandise.• Prioritized and attacked problems, stabilizing facility within 6 months.• Successfully increased throughput over 60% or $3.5M savings annually.• Slashed annual labor costs by $1.5M, while suppressing union organization attempt, creating safer, more organized work environment.• Delivered $1M in annual transportation cost savings by reorganizing assortment in multiple distribution facilities, smoothing flow, and ensuring trucks left at full capacity.• Enhanced delivery accuracy from 70% to 92%.• Improved reserve location accuracy increased from 45% to 85%.• Subsequent delivery and reserve location accuracy levels are at 99.3% and 98.5%, respectively.

Phoenix, Arizona, Us

World’s largest retailer of swimming pool supplies, (at the time), operating 380 stores in 27 states with revenues over $300 million.After successfully restructuring the company’s Manufacturing Division, challenged by CEO to develop a recovery plan for the Field Service business. Integrated the operation into the retail business, focused on more profitable offerings, and dramatically streamlined operations. Vice President of Operations, Field Service Division 1994 - 2001• Developed Business to increase sales 700% over 5 years by significantly enhancing retail market share through the deployment of the field service program into 23 major metropolitan cities.• Created performance-based compensation programs, which provided team member incentives and raised gross labor margins over 90%. • Developed a centralized dispatching program to coordinate the activities of technicians nationwide with a reduction in operating cost of $600,000 in 2001.General Manager, Manufacturing Division 1988 - 1994• Implemented automated ordering, production and distribution systems that increased service levels 30%.• Utilized advanced scheduling systems to optimize ROIC.• Developed new products and tooling, utilizing the in-house engineering staff, to materially reduce development cost and time to market.

Education record

Education record