Kurva Naveen Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Design & maintain training program / cycle. Developed virtual training programs and self learning video tutorialsContent creation & document management - policy drafts, training material, knowledge enabler, assessments, case studies & repositories Multi-platform training experience with in-depth conceptual & workflow hands on experience across multiple tools & processesPolicy impact analysis and PostmortemWeb-based knowledge base maintenance and audit. 86 Articles / policy pages… Show more Design & maintain training program / cycle. Developed virtual training programs and self learning video tutorialsContent creation & document management - policy drafts, training material, knowledge enabler, assessments, case studies & repositories Multi-platform training experience with in-depth conceptual & workflow hands on experience across multiple tools & processesPolicy impact analysis and PostmortemWeb-based knowledge base maintenance and audit. 86 Articles / policy pages / training material added.Training and policy business reporting (YBR, QBR & MBR), Newsletters and client interaction Mentor-ship program: Guided and supported 6 entry- level trainers to full fledged trainersWork allocation to trainer subordinatesDeveloped trainer interview and certification program. Evaluation of team members(trainers) performance through performance parameters / deliverablesDeveloped SME certifications and selection program.Projects: Personal development program for agents & leads, Local guide program, Crowdsource program, Trainer upskill programCross calibration with team from other projects within and outside the companyActive role in developing training dashboardActive role in project leap - delegation of activities between client and companyAchievements: Project: GEO Data Operations22 Policy proposal & 5 workflow changes across 3 verticals yielding ~ 11% increase in project output2 BRD for Tool enhancements which reduced 4 FTE9 SOP for Workflow enhancementsTransitioned 13 workflows to HYD from BEJ, DUB & KUL sitesEngagement Activities during the WFH to motivate teams and co-trainers Awarded “Over and Above” for performance in BUA and extra curricular activitiesReceived multiple Appreciation from Client on transitions, collaborations and special projects Show less

Hyderabad, Telangana, India

Coordinates and conduct training session based on organizational learning needs. Develope and manage tracking and reporting progress on training. Piloting, development and delivering training for new projects. Development and maintenance of training materials.Piloting, development & delivering training for new projects in HYD, DUB & KULKnowledge base maintenanceContinually work to ensure all training materials are consistent, up to date and in line with larger training goals and… Show more Coordinates and conduct training session based on organizational learning needs. Develope and manage tracking and reporting progress on training. Piloting, development and delivering training for new projects. Development and maintenance of training materials.Piloting, development & delivering training for new projects in HYD, DUB & KULKnowledge base maintenanceContinually work to ensure all training materials are consistent, up to date and in line with larger training goals and initiativesDeveloping material by identifying the training needsManage and work with internal teams and any external vendors to ensure translations of training material BQ Management, On Job training, Mentor support, dispute resolution support and forum assistanceManaging end to end shift Training & Policy tasks and handling 2 projects of min 150 headcount each Globally to ensure process efficacyAchievements:25 New workflows Piloted across 2 verticalsTrained more than 100 New Hires across 2 verticals8 Policy Proposals which enhances project outputFACET CertificatiedCollaborated and combined 3 workflows (local and overseas) to reduce an overall FTE of 5 Revamped all the training material to a uniform formatActive role query platform(ChatBOT) which provides auto response on policy questionsProject : SPEED, Trainer Best Practice Sharing, First Time Right, Skill enhancement program, TnT - Tips and Tricks, P2P - Peer to PeerCollaboration with co-vendor to combine multiple workflows and improve the project outcomeIntroduced google classroom platform to communicate and track training programsEngagement activities: Talent HuntAwarded “Best Performer” for 2 quarter during the period Show less

Hyderabad, Telangana, India

Responsible for quality check on Geo data privacy workflows and automation workflow. Quality check on 3D modelling of Geo data content. Proposed various workflow changes to ensure efficient work delegation and smooth flow of process. Providing mentor-ship and guidance for the analyst to help reach daily tasks. Responsible for daily reports. Active role in new evals and analysis on process to reduce AHT.

Hyderabad, Telangana, India

Worked as analyst for Geo Data Moderation workflows. Responsible for evaluating, investigating and take-down inappropriate content from Geo data to make it more user friendly. Evaluating Street View imagery, User private info. Responsible for moderating Geo data content to build a database for automation workflows.