Kimberly Landes Email & Phone Number

Phoenix, Az, Us

Buckeye, Az, Us

Phoenix Metropolitan Area, Arizona, United States

Phoenix, Arizona, United States

- Respond to requests for technical assistance by phone, email, and/or using a help desk management system.- Provide first-line response for users requiring assistance with information technology issues and problems (calls, walk-ins, e-mails, etc.)- Complete tickets to track information technology-related problems.- Monitor the performance and utilization of all system hardware, software, and networks; ensure the proper utilization, performance, and highest availability of resources including but not limited to CPU cycles, disk space, response time, and network connections.- Track issues from start to resolution, updating the internal knowledge base and/or communicating outcomes with relevant business units.- Escalate more involved problems to the appropriate tier-level support teams; act as a liaison between customers and technical escalation teams and conduct follow-up as appropriate.Update daily status reports and shift handover reports.- Maintain knowledge of the Information Technology Infrastructure Library (ITIL) methodology, change leadership processes, and risk leadership processes to improve troubleshooting and problem-resolution skills.- Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.- Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the success of business operations to meet company demands and expectations; develop and maintain positive working relationships with all company departments.Proactively work to assist others in achieving the organization's objectives.- Continuously receive the highest customer praise and consistently lead the department in performance metrics.

Phoenix Metropolitan Area, Arizona, United States

• Effectively coordinated necessary tasks and implemented the properly engineered solutions within the Jira platform.• Conducted controlled change tests in a local environment that were later pushed to the production environment within the GitLab• Collaborated within a team to devise solutions for challenges that were brought against us during testing.• Maintained clear and concise git commits to ensuring team members knew what changes were being made.

Glendale, Arizona, United States

- Collaborated with a team of 4 (total) to design a program for the Joint Special Operations Command (JSOC).- Scheduled and conducted interviews with leadership and employees of JSOC in order to gain an understanding of the problem and potential solutions.- Developed and presented weekly slideshow presentations to keep mentors on the project updated.

Glendale, Arizona, United States

• Managed and maintained classroom technology to ensure professors and students had a seamless learning experience.• Provided training opportunities for professors who needed to understand how to enhance the utilization of technology in their classrooms.• Assisted with application development projects and enhancements to existing applications. This included reimaging software, computer performance optimization, assessing classroom system control panels, speakers, data projectors, wireless devices, hardware troubleshooting, and repairs.

Glendale, Arizona, United States

• Helped drive a positive customer experience by building relationships, and provided IT solutions for residential/business networking and personal data security.• Became Apple Certified for repairing and troubleshooting Apple Devices.• Patiently taught and instructed teammates how to identify proper solutions by troubleshooting andundergo procedures for repair.• Experienced numerous troubleshooting scenarios applicable to residential devices, all the way tolarge-business solutions.• Monitored queues and provided accurate status updates to customers and built unendingly reputablecustomer relationships.

Glendale, Arizona, United States

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

• Safely operated Nuro test vehicles on public residential roads in various weather conditions.• Ensured the software/hardware of the vehicle were operating properly before and after eachdriving mission.• Collected data and underwent live troubleshooting in a variety of real-world situations, whilemaintaining and providing detailed and accurate feedback to the software and mechanicalengineers.• Conducted professional vehicle pre-inspections before departing the facility every day.

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Bachelor Of Science - Bs, Applied Computing

Associate Of Arts, Graduate May 2019, Computer Science