Kristi Mann Email and Phone Number

Helping venue and catering service owners to successfully grow their online presence and exceed their business goals. I have been promoted two times since starting at TKWW and am now at the highest level as a sales representative. Achieved: 2023 “Winners Circle" Presidents Club

• Transported clients to requested destinations. This sharpened customer service, time management, and communication skills while abiding by Uber Driver standards and US road laws.

Manager position dissolved, returned to sales floor

• Hired and trained new team members• Prepared training videos and modules for onboarding and continued skill sharpening• Assisted all team members with the goal of meeting and exceeding their monthly quotas• Helped team with pipeline management in the company’s CRM (Netsuite)• Analyzed and predicted overall performance numbers, then reported to upper management• Ran team meetings to update reps on new sales tactics and to inspire and unify the team• Broker conflict resolution between team members and/or departments• Conducted one-on-ones to check in with team members, offering selling tips and helpful information about the products they sell and the customers they serve to add more value to their demonstrations while analyzing opportunities for growth and promotion• Held trainings about new software updates and how show value to clients in their sales pitch• Regularly communicated with the Customer Service and Marketing department heads along with upper management to continually provide feedback on how to improve the product, the work environment for my team, and the overall customer experience while still focusing on increasing performance and revenue

• Made outbound calls to perspective clients who utilized the two-week free trial• Consultatively conversed with the perspective client to discover their goals and needs• Sold the BombBomb video email SaaS by walking the client through a personalized demo of the product, showing them how they can use it for their own business needs (varied business types, mainly real estate) • High sales volume environment, one-call closes necessary and attained regularly (prepaid annual plans)• Earned and maintained a 60% close rate on demos and a 30-40% close rate on leads• Hit and exceeded quota at $37k per month

• Trained reps to successfully qualify sales opportunities when calling leads• Taught sales team how to demo services via Join.Me while making it feel personal to each perspective client• Created successful marketing content in email campaigns to generate interest and schedule appointments, shared with team members• Spent time weekly with fellow reps offering selling tips and helpful information about the product to add more value to their demonstrations- shared my email content and successful practices with coworkers• Held trainings to help sharpen skills of other reps

• Made qualifying calls to setup appointments with agents while managing leads/pipeline in Netsuite• Demoed services via Join.Me and phone call while making it feel personal to each perspective client• Sold packages that help real estate agents optimize their online presence to generate and nurture leads- this includes a website (or websites), SEO/PPC Marketing, Social Media marketing, and a CRM. The focus being SaaS.• Made a professional assessment and recommendation to the client regarding what they needed for their business based on the information gathered from the qualifying call ($300-$2000 MRR packages)• Created successful marketing content in email campaigns to generate interest and schedule appointments• Was consistently in the top 3 of performershttp://zurple.com/real-estate-software/

• Helped real estate agents optimize their online exposure and gain new business• Conducted email marketing to ascertain interest – setup phone and/or in person appointments• Demoed services via Join.Me screensharing or in-person on a laptop• Sold packages that help real estate agents expand their online presence which included: SEO and PPC marketing for their website, Social Media marketing and advertising, updating real estate profiles on various sites, writing blog content, creating and managing email campaigns on their behalf, Facebook ads, and logging all past sales on Zillow and Trulia to boost their site statistics • Regularly checked in with clients to ensure satisfaction and success• Upsold additional services

• Called realtors and sold advertising space on Trulia’s website• Made 80 to 100 calls a day and sent 50+ emails to attain and upsell new clientele • Managed and grew pipeline of current and perspective clients• Personalized and set up the advertisements on behalf of the client• Ran credit card payments• Attained and exceeded large quotas • Worked directly with customers ensuring satisfaction and success with their products, upsold • Hired on as Team Captain in May 2012 which carried the responsibility of assisting the supervisor, training and mentoring new members of the team, and assisting in the creation of training materials for new hires• Promoted to Strategic Account Executive September 2012 – the top producing team at Trulia• Based on exemplary performance, was selected to create and manage a Pilot designed to upsell and provide a high level of customer service to the highest paying and most exclusive clients/accounts at Trulia- it launched successfully• Specialized in up-selling/cross-selling current clientele, managing and growing lead pipeline, landing new large accounts, and inspiring and teaching others in the company to do the same

• Charged with: the shipping and receiving of inventory for the store, tracking and logging this information, registering customer information into the computer system• Provided excellent and personal customer service, which included: making and answering phone calls to fulfil customer requests and needs, scheduling and confirming appointments, maintaining store cleanliness

Created and served beverages while providing excellent customer serviceCashiered, closed shop, cleaned according to FDA standards