Kevin Mccarty Email & Phone Number

Indianapolis, In, Us

Indianapolis, In

Indianapolis, Indiana, United States

- Instructor of Hospitality courses * Courses Taught: - Housekeeping Management - Managing Technology in Hospitality

Indianapolis, Indiana, United States

- Welcomed guests and ensured a positive fan experience by providing exceptional customer service.- Assisted with directions, answered inquiries, and supported stadium operations.

Marion, Illinois, United States

• Coordinated game-day usher schedules and promotions such as raffles and contests.• Acted as the primary contact for guest inquiries and managed issue resolution.

Columbus, Ohio, United States

• Assisted with VIP concert events, fan promotions, and served as a tour guide.• Delivered exceptional guest service during NHL events and community programs.

Columbus, Ohio, United States

• Operated and monitored guest safety on rides and transportation systems.• Educated guests about park attractions and facilitated positive guest interactions.

Columbus, Ohio, United States

• Oversaw front desk, bistro, and shuttle operations for a 150-room hotel.• Developed staff training and orientation programs to enhance team performance.• Responded to guest inquiries and complaints via phone, email, and service systems.• Collaborated with housekeeping to ensure room readiness and quality assurance.

Columbus, Ohio, United States

• Created staffing schedules aligning with guest volume and demand patterns.• Managed labor budgets, achieving targets for occupancy, sales, and average room rates.• Conducted performance evaluations and hired top talent for the front desk team.

Columbus, Ohio, United States

• Managed solo overnight operations for a 106-room hotel, including food and beverage service.• Prepared financial and activity reports for executive management.• Assisted with budget analysis and proposed improvements to enhance efficiency.

Columbus, Ohio, United States

• Provided coaching and performance feedback to guest service representatives.• Fostered a culture of teamwork and employee satisfaction.• Ensured operational efficiency while maintaining high guest service standards.

Kansas City, Missouri, United States

- Managed daily operations of a 300-seat amphitheater, overseeing a team of 10 performers, 6 musicians, and 4 backstage crew members to deliver five shows daily.- Coordinated all aspects of show production, including scheduling, performance quality control, and technical rehearsals to ensure seamless and engaging entertainment experiences for guests.- Maintained a clean, safe, and friendly environment for performers, technical staff, and park visitors, adhering to safety protocols and park standards.

Barrett, Minnesota, United States

- Directed week-long theatre residencies, guiding children from auditions to performing an original hour-long production for their communities.- Managed the transportation, upkeep, and inventory of touring assets, including props, costumes, and set pieces, while adhering to program budgets.- Fostered creativity, teamwork, and confidence in young performers, leaving a lasting impact on participants and their communities.

Indianapolis, Indiana, United States

• Supported a $1M renovation and branding transition during Hyatt’s acquisition of Amerisuites.• Collaborated across departments, including housekeeping, food and beverage, and event coordination.

Master Of Arts (M.A.), Communication And Leadership

Online studies focusing on Communication and Leadership studies.

Master’S Degree, Theatre/Theater

Bachelor’S Degree, Theatre Studies

Activities and Societies: * Resident Assistant (2003 - 2004 School Year) * Muncie Civic Theatre | Resident Production Stage Manager

High School, General Studies

Activities and Societies: Marching Band, Symphonic Band, Drama, Newspaper

Abd, Communication Studies